ShepHyken

FEBRUARY 18, 2024

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. My Comment: Lately, I seem to be attracted to articles on loyalty programs. It’s nice to see this idea again.

2024 61

2024 Article Customer Service Net Promoter Score 61

ShepHyken

OCTOBER 29, 2023

Traditional loyalty programs, which often offer points or cash rewards, are being outdone by a new trend: experiential rewards. My Comment: I’m a fan of rewards and loyalty programs for a reason. Done well, they foster repeat business and can lead to true customer loyalty. Connect with Shep on LinkedIn.

Article 65

Article 2023 Customer Service Loyalty Programs 65

ShepHyken

FEBRUARY 25, 2024

How Customer Advocacy Fuels Brand Loyalty and Growth by Marbue Brown (CMSWire) Reputations are made or broken by the experiences customers have with companies and especially by what they have to say about those experiences. Making the program attractive and valuable to your customers is key. Of course, there’s more to this article.

2024 61

2024 Article Customer Service Average Handle Time 61

ShepHyken

SEPTEMBER 10, 2023

They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. How to Make Loyalty a New Business Line for your Brand? In the last couple of years, there has been a radical shift in this with brands foraying into loyalty with full force. Connect with Shep on LinkedIn.

Article 80

Article 2023 2028 Customer Service 80

SmartKarrot

APRIL 20, 2022

From apparel brands to food delivery platforms, almost all B2C businesses offer loyalty programs; and a majority of them are a huge hit. But, implementing these programs in Business-to-Business (B2B) environments can be a little different. Let’s start with understanding what the B2B loyalty program is and how it works.

Loyalty Programs 11

Loyalty Programs B2B Loyalty Rewards Programs 11

ShepHyken

FEBRUARY 4, 2024

How 6 Brands Could Change Loyalty Trends In 2024 by Jenn McMillen (The Wise Marketer) Loyalty marketing remains popular, but often is just the same-old, same old. But in 2023, these six retailers and brands set new standards of what loyalty can be. My Comment: Most loyalty programs are marketing programs.

2024 61

2024 Article Customer Service B2B 61

ShepHyken

DECEMBER 17, 2023

Loyalty beyond Points: Boost Customer Lifetime Value with a CX-First Approach by Leanne Franks (InternetRetailing) Nearly every British retailer offers a loyalty programme. My Comment: I’ve always felt the best loyalty program doesn’t come from points, miles, or perks but from an amazing customer experience.

Article 59

Article Customer Service 2023 Customer Centricity 59

LoyaltyPlus

NOVEMBER 10, 2020

Loyalty programs will play a pivotal role in getting passengers back onto your aircraft, agreed? As a well-established Loyalty Solution provider, previously sold as the branded solution for a well known PSS, we are perhaps one of the best kept secrets in the airline market in terms of our own brand. Everything.

Airlines 52

Airlines Loyalty 2007 Webinar 52

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Create a Loyalty Program Creating a loyalty program is a great way to reward your most loyal customers for their continued support of your business.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

ShepHyken

JANUARY 21, 2024

In this year’s report, consumers indicated that they value relationship marketing strategies, personalization and loyalty programs, while third-party tracking tools and social media advertisements continued to rank among the most unpopular. You will love his opening story about what happened in a well-known, name-brand hotel.

2024 59

2024 Article Customer Service Workshop 59

BirdEye

APRIL 25, 2023

Loyalty incentives programs 15. Host seminars and workshops 18. Loyalty incentives programs Creating a rewards system for customers is a great way to boost loyalty and repeat business. Make sure to update your loyalty program often so it remains fresh and exciting for customers.

Seminar 98

Seminar Social Media Advertising Workshop 98

ShepHyken

OCTOBER 1, 2023

How to improve Customer Loyalty and win over shoppers by Patrick Overall (The Retail Bulletin) We know it might seem a bit too early to be thinking about it, but, Black Friday, Cyber Monday, and the holiday season is just around the corner. My Comment: What I’m about to write may lead you to believe I don’t like this article.

Article 65

Article Customer Service 2024 2023 65

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. Loyalty Programs. White Papers.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

BirdEye

AUGUST 7, 2023

Customer loyalty: A big part of auto repair shop marketing involves turning first-time customers into long-term advocates. And include information about common car issues, images, and videos showing how your workshop solves these issues. Run a loyalty program to drive repeat business Implement a loyalty program.

Sales 52

Sales Marketing Social Media Loyalty Programs 52

Experience Investigators by 360Connext

NOVEMBER 12, 2014

A gentleman who travels extensively and is a top-tier member of a hotel loyalty program was telling me he just wished they’d ask him a few questions. When conducting a recent touchpoint inventory workshop, the client was surprised when I pressed for what their brand promise really was. A great experience, but for whom?

Brands 259

Brands Hotels Consulting Workshop 259

SurveySensum

JANUARY 26, 2024

Offer webinars or workshops to deepen their understanding and facilitate decision-making. This stage is crucial for fostering customer loyalty, increasing customer lifetime value , and creating a community of loyal customers. Produce informative resources, such as how-to guides, e-books, blog posts, and tutorials.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Experience Investigators by 360Connext

JULY 2, 2019

Co-creation can be as simple as inviting in a customer cohort to a workshop or asking for feedback directly along the way. Starbucks has also enjoyed success in similar co-creation fashion with customer ideas on everything from new drinks to loyalty perks. This can lead to the first layer of your service blueprint.

Customer Journey Mapping 110

Customer Journey Mapping Social Media Fashion Workshop 110

Chadwick Martin Bailey

JANUARY 5, 2021

Taylor is a seasoned client services/relationship manager with deep and varied experience in customer satisfaction, customer experience, loyalty/affinity, AA&U, and concept testing research. For example, credit card usage and loyalty point redemptions have been all about travel and dining.

Seminar 59

Seminar Travel Workshop Financial 59

Optimove

APRIL 2, 2020

Host Online Workshops. Knitting workshops for a fashion eCommerce site or online streaming shows for an event tickets site could work. Create Loyalty Programs Now That Pay Off Later. Are you donating to charities or other non-profit organizations? This certainly helps with brand perception. ” **.

Communication 52

Communication Entertainment Sports Workshop 52

ShepHyken

MAY 22, 2023

Loyalty Programs – A Few Best Practices by MTS Staff Writer (MarTech Series) Loyalty management encompasses more than just software or a vendor running a loyalty program. My Comment: There have been numerous articles in this weekly roundup that have focused on customer loyalty.

2023 13

2023 Article Customer Service Loyalty Programs 13

CSM Magazine

NOVEMBER 30, 2016

The following are some of the trends in customer service expectations that I have identified by talking to workshop attendees, customers, friends, and conducting a survey of available research and publications. Much of this change is being driven by the pervasiveness of technology, especially social media. 24/7/365 mentality.

Customer Service 84

Customer Service Workshop Loyalty Programs Social Media 84

Chadwick Martin Bailey

OCTOBER 9, 2020

Last week, I attended IA’s Design Thinking Workshop , led by Brianna Sylver—a topic we strongly believe in to creatively solve business challenges. A hotel chain brought us in at Stage 4 , once they’d already ideated scores of new ideas for their loyalty program. Ask how we can help you !

Workshop 59

Workshop Hotels Loyalty Programs Innovation 59

ShepHyken

APRIL 24, 2023

As Inflation Bites, Loyalty Programs Are More Important Than Ever. Here’s How to Create One That’ll Stand the Test of Time by Colleen Murray (Entrepreneur Media) Chances are your loyalty program is failing. Others are suggesting an amount much larger than what the typical customer is used to.

Article 12

Article Customer Service Loyalty Programs 2023 12

SurveySensum

JULY 19, 2023

This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth. After listening to the Voice of the Customer, Apple realized that its customers might benefit from additional workshops and tutorial sessions. 74% is a lot, right?

Retail 40

Retail Customer Experience Social Media Rewards Programs 40

ShepHyken

MAY 8, 2023

Customer Loyalty and Loyalty Programs- How it Helps a Business? My Comment: I’ve suggested many different articles on loyalty over the year. Here’s another that includes over 20 “topics” on the benefit of customer loyalty to a business. There’s something here for every company, from small to large.

Article 12

Article Customer Service Loyalty Programs 2023 12

SurveySensum

JULY 4, 2023

This is the time when brands can improve their offline stores to increase customer loyalty. Loyalty Programs: Implement loyalty programs that reward customers for their continued support. Given below are 6 touchpoints you can optimize at your stores to ensure a memorable shopping experience for your customers.

Retail 52

Retail Touchpoint Feedback Events 52

SurveySensum

JULY 4, 2023

This is the time when brands can improve their offline stores to increase customer loyalty. Loyalty Programs: Implement loyalty programs that reward customers for their continued support. Given below are 6 touchpoints you can optimize at your stores to ensure a memorable shopping experience for your customers.

Retail 52

Retail Touchpoint Feedback Events 52

C3Centricity

AUGUST 26, 2019

More and more CPG companies and brands now offer a loyalty program, especially to their higher-value consumers. Catalyze your Customer Connection Book your workshop NOW! Download our Training Brochure Book your workshop NOW! CEX #CRM #CustomerService #CustomerSatisfaction Click To Tweet. Make them Feel Special.

Workshop 59

Workshop Books Customer Centricity Fashion 59

ShepHyken

MAY 1, 2023

Making customers’ lives easier can lead to greater loyalty, enhanced customer satisfaction, and ultimately, improved business results. Looking Ahead for Loyalty in 2023 by Meg Tronquet (Concentrix) Loyalty programs were the talk of the town in 2022. My Comment: Another one of my favorite topics is customer loyalty.

2023 13

2023 Article Customer Service 2009 13

BirdEye

MARCH 24, 2023

Market development strategy focuses on the consumer and their journey right from awareness to loyalty and all the strategies employed to ensure they reach that loyalty stage. An easy way to make business connections is by participating in business events, workshops, trade fairs, and exhibitions focused on your industry.

2023 98

2023 Return on Investment Social Media Sales 98

SmartKarrot

OCTOBER 13, 2023

The route t o customer loyalty is paved with understanding and solving their problems. Workshops, how-to guides, and webinars can turn your customers into experts, maximizing their satisfaction and perceived value. Loyalty Programs: Rewards are universal motivators.

Customer Retention 10

Customer Retention Loyalty Programs Customer Centricity Innovation 10

BirdEye

NOVEMBER 29, 2023

Offer incentives and loyalty programs Ashley HomeStore implements a successful loyalty program. This program not only offers exclusive discounts, early access to sales, and rewards for repeat customers but also catalyzes fostering loyalty and boosting customer retention.

Marketing 58

Marketing 2024 Advertising Social Media 58

SmartKarrot

SEPTEMBER 10, 2020

These initiatives can be in any of the forms, from creating a customer loyalty program to driving training for employees. They organize workshops and training modules for employees to ingrain the customer-centric values in them. Building customer loyalty programs and feedback.

Chief Customer Officer 10

Chief Customer Officer Loyalty Programs Customer Centricity Customer Success 10

Optimove

JULY 12, 2021

That’s why customer engagement must become an essential KPI for every business that cares about loyalty and lifetime value. Watch the 3-minute mini-workshop or read the transcript just below it to find out: Customer Engagement – A Key Success Strategy for Any Business. How Do You Measure Customer Engagement? Reach Out ?at

Customer Engagement 52

Customer Engagement Engagement B2C Workshop 52

SurveySensum

APRIL 8, 2024

Authentic engagement with your audience builds community and brand loyalty. Additionally, leveraging email marketing to maintain direct communication with your customers will enhance your relationship with them, fostering loyalty and encouraging repeat business.

Social Media 52

Social Media Advertising Feedback Insights 52

BirdEye

MARCH 17, 2023

Network online or attend industry-specific events, including workshops, seminars, and conferences, to make new connections with potential clients and other consultants. Begin networking Cultivating professional relationships with other consultants, small business owners, and stakeholders in your industry can help you find consulting jobs.

Consulting 98

Consulting Social Media Financial Sales 98

Grade.us

JUNE 18, 2019

If you're a small business accountant, pitch library staff on the idea of running a workshop for new/prospective entrepreneurs. Be sure to give your library the upfront time they need to promote your workshop, seminar or event aggressively. B2B Local Marketing Idea #21: Loyalty programs.

B2B 40

B2B Marketing Advertising Events 40