Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

2022 52

2022 Roadmap ROI Social Media 52

Solvvy

OCTOBER 25, 2022

You can take various approaches to measure customer satisfaction levels. CSI can help you allocate funds toward improving product quality, enhancing user experience, training your teams, or other measures that will provide the most significant return of greater customer satisfaction. . Measure Overall Customer Satisfaction.

Customer Satisfaction 62

Customer Satisfaction Measurement NPS Metrics 62

Influitive

MAY 15, 2015

If you were to ask a group of community managers what keeps them up at night, you’d likely hear the same two or three concerns at the top the list: engagement , lack of resources and, of course, ROI. The problem is, many B2B community managers are unsure about how to get started. Define your goals and make a plan.

ROI 61

ROI B2B Roadmap Download 61

Integrity Solutions

NOVEMBER 29, 2022

Here are the sales training metrics you should be using to measure your success. But even those sales and T&D leaders who’ve shifted to more effective models of sales development can still struggle with how to measure the success of their initiatives. Keys to Measuring Sales Training Impact.

Metrics 87

Metrics Sales ROI Financial 87

Experience Investigators by 360Connext

AUGUST 22, 2023

What measurements do you need? It gets easier with time, and there are plenty of great feedback management tools to help. I recommend this three-part assessment: What do you want to know about your customers? What will you do with this feedback? Focus on just a few feedback channels at first to get comfortable with the process.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

Magellan Solutions

FEBRUARY 26, 2024

Topics span integration tactics, measures of success, and preparing call centers for an AI-enabled future. It allows for more well-rounded call analytics than a human customer support manager could provide. Data Security : Implement robust measures to protect sensitive customer information and maintain privacy.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

Thematic

APRIL 3, 2024

Data-Driven Decision Making: Voice of the Customer insights replace guesswork, empowering you to make informed choices about marketing campaigns, pricing strategies, and operational changes that deliver measurable ROI. Actionable Tactics: Align with Business Goals: Don't create Voice of the Customer goals in isolation.

Social Media 62

Social Media Feedback NPS Insights 62

SurveySparrow

SEPTEMBER 8, 2021

We’re sure you’ll try to find why along with ways to manage and improve it? . First, we’ll talk about employee experience management and how an employee experience platform would improve it. What Is Employee Experience Management? To understand Employee Experience Management, we need to know about Employee Experience first.

Employee Experience 59

Employee Experience 2021 Management Culture 59

Centercode

APRIL 16, 2019

These are the types of questions that suddenly pop into the minds of product and program managers when an executive team comes looking for Key Performance Indicators (KPIs). I recently had an opportunity to work with Alex Larsen , the manager of the technical operations beta team at Trimble Transportation, on just that.

Metrics 65

Metrics Net Promoter Score ROI Leadership 65

CustomerSuccessBox

JUNE 8, 2022

We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! Check out Irit’s interview where she gives insights into how you can manage churn efficiently. . Q: What should be the KPIs for measuring churn? Q: Who should be responsible for managing ‘churn’ in a firm?

Management 52

Management Customer Success 2013 Metrics 52

BirdEye

APRIL 11, 2023

The BCG Matrix organizes everything into: Low volume, low return on investment (ROI) Low volume, high ROI High volume, low ROI High volume, high ROI The BCG Matrix is also effective in evaluating your various marketing channels to determine which are the most effective and worthwhile.

Download 98

Download ROI Financial Return on Investment 98

Gainsight

JULY 5, 2022

The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. For every five Customer Success Managers (CSMs), you’ll need to start developing smart processes for running your team. We used to say that CS needed to be a top-down, company-wide motion.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? 6 Customer Feedback Processes from Product Management Experts. From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Product Manager | Blend. Chris Chumley. Clement Kao.

Feedback 117

Feedback Roadmap Demo ROI 117

Gainsight

MAY 13, 2020

We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Gainsight

SEPTEMBER 28, 2022

Implementing this approach requires a fresh approach to your product roadmap—because when you scale through retention and expansion, the primary goal is maximizing utility for existing customers so they’ll increase usage and be willing to spend more over time. Make space for quick wins to drive advocacy. Influence user behavior.

Roadmap 52

Roadmap Innovation User Experience ROI 52

CSM Magazine

NOVEMBER 18, 2022

For organization leaders, buy-in involves a commitment to supporting the program and sustaining it until it is developed, recognizing that these programs build over time, and that you must commit to act in order to turn VoC insights into ROI. Buy-in upfront can help make sure all of these elements are connected and engaged in the process.

ROI 52

ROI Touchpoint Voice of Customer Consumers 52

Oracle

SEPTEMBER 19, 2018

In this session, hear how sales reps, managers, and executives manage day-to-day operations and strategic planning, and see how unifying sales and service is adding value for companies. Your Roadmap of the Future for Sales and Service. Fostering Lasting Loyalty Through Seamless Integration.

2018 49

2018 Sales Roadmap Loyalty 49

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Deliver high value outcomes that create hard ROI and real impact on your customers’ business.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

ClearAction

MARCH 21, 2017

Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. For more information about this research and how organizations can use it, see Measure Customer-Centricity.

Culture 88

Culture Roadmap 2012 Customer Centricity 88

Lithium

JUNE 11, 2019

Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Audience: Beginner/Intermediate Community Managers and Administrators. Studio features for Community Managers. Measurement through Metrics and Lithium Social Intelligence (LSI).

Workshop 40

Workshop 2018 Social Media ROI 40

Lithium

JUNE 11, 2019

Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Audience: Beginner/Intermediate Community Managers and Administrators. Studio features for Community Managers. Measurement through Metrics and Lithium Social Intelligence (LSI).

Workshop 40

Workshop 2018 Social Media ROI 40

Lithium

JUNE 11, 2019

Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Audience: Beginner/Intermediate Community Managers and Administrators. Studio features for Community Managers. Measurement through Metrics and Lithium Social Intelligence (LSI).

Workshop 40

Workshop 2018 Social Media ROI 40

SurveyGizmo

DECEMBER 21, 2022

When you monitor sentiment, you try to measure the tone, context, and feeling from customer actions. The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster.

Customer Engagement 52

Customer Engagement Feedback Engagement Roadmap 52

Gainsight

OCTOBER 27, 2022

We’ll dig into building out your roadmap and major milestones for the first year including identifying the need, getting buy-in, building and launching, and measuring success. Avoiding Management Debt. CS Ops plays a critical part in demonstrating the ROI of CS. Ready to be unbeatable? .

Customer Success 52

Customer Success Roadmap Measurement ROI 52

Gainsight

JUNE 11, 2021

Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. Get started by analyzing, planning, creating, measuring, and optimizing what your idea of success looks like. How To Hire A Customer Success Manager The Right Way with the amazingly talented Irit Eizips, Chief Customer Officer at CSM Practice.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

NetBase

AUGUST 16, 2019

Find out how the Global Audience Insights team identifies key audiences, measure their engagement with our movie titles, and benchmark this engagement against both competitive and comparative titles in order to maximize our film’s slice of the pie on opening weekend. Crisis Alert: Managing Your Brand in an Unpredictable World.

Social Media 62

Social Media 2019 Multi-Channel Innovation 62

SmartKarrot

SEPTEMBER 28, 2022

Define a comprehensive strategy that focuses on driving measurable results for the customers. Prioritize programs and investments that help customers increase their ROI from Panther. Partner closely with Product to create a product feedback loop that makes the customers feel heard and helps them understand their impact on the roadmap.

Customer Success 19

Customer Success Roadmap Presentation ROI 19

ClearAction

MARCH 21, 2017

Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. For more information about this research and how organizations can use it, see Measure Customer-Centricity at ClearActionCX.com.

Culture 69

Culture Roadmap 2012 Customer Centricity 69

Gainsight

MAY 13, 2020

Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . One, we love our customers and dedicate a large percentage of our roadmap towards helping them achieve more with Gainsight. ROI achievement with respect to desired business outcomes will be available throughout the customer lifecycle.

Reference 59

Reference Innovation Roadmap Customer Journey 59

Amity

OCTOBER 3, 2016

The following is part of a conversation about Customer Success Management (CSM) between Amity and Jason Whitehead, CEO of Tri Tuns. Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. Today’s customers demand more.

ROI 76

ROI Roadmap Measurement Customers 76

SurveySensum

JULY 11, 2023

The Temkin Group, ROI of Customer Experience report implies that ‘loyal customers are 5x as likely to repurchase, 5x as likely to forgive, 4x as likely to refer, and 7x as likely to try a new offering.’ Continuously Gather Customer Feedback and Act Upon It Conducting customer feedback regularly empowers brands to ask, listen, and act.

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

Gainsight

AUGUST 31, 2020

ServiceChannel is the number one facilities management platform that helps businesses source, procure, manage, and pay for facility maintenance and repair services. This allows facilities managers to drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure.

NPS 52

NPS Roadmap Chief Customer Officer Customer Success 52

SmartKarrot

AUGUST 12, 2021

Manage customer service vendors. Proactively communicates product enhancements and provides visibility into product roadmap to client base. Measures and develops a plan to increase net promoter score (NPS). Driving adoption, setting KPIs and success metrics, demonstrating ROI.

Customer Success 16

Customer Success Net Promoter Score Roadmap Leadership 16

CSM Practice

OCTOBER 10, 2018

Measuring Your Team’s Health. ROI: How and when do you demonstrate that your solution generates value I classified various choices in each pillar into four buckets from Undeveloped via Emerging and Expanding to Conquering. Resources: You have a vibrant and managed community for specific customer goals and lifecycle stages.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

CSM Practice

OCTOBER 10, 2018

ROI: How and when do you demonstrate that your solution generates value I classified various choices in each pillar into four buckets from Undeveloped via Emerging and Expanding to Conquering. Resources: You have a vibrant and managed community for specific customer goals and lifecycle stages.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

SmartKarrot

APRIL 26, 2022

Develop effective ROI-focused customer success programs to ensure successful onboarding, adoption, retention, renewal, and expansion for the customers base. Measure operational metrics and tracking/reporting for the exec team, company, and board. Help teachers get the very best out of Digital Theatre+ and become product expert.

Customer Success 19

Customer Success Roadmap Customer Service Representative Leadership 19

SmartKarrot

DECEMBER 3, 2021

Continue to drive a company-wide culture of CS, working with Sales, Finance, Product (to influence roadmap), and Marketing to maximize resources available to the team. Communicating measurable value and proactively identify development needs at our customers.

Customer Success 19

Customer Success NPS Roadmap Metrics 19