Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? Which Platform Fits Your Needs?

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Magellan Solutions

JUNE 23, 2023

It helps companies improve their operations. With its remarkable powers to automate tasks, crunch data, and imitate human intellect, AI has come full circle. Furthermore, AI’s analytics skills provide valuable insights from massive amounts of data. It improves decision-making and data-driven forecasting.

Competitive Advantage 98

Competitive Advantage Innovation Customer Satisfaction Technology 98

Optimove

FEBRUARY 1, 2024

Guide to Advanced Customer Segmentation Download Now >> CRM Lightning Talk # 2 – Euro 2024 Playbook: Win It All Without a Ball This pivotal talk, led by Jonathan Collins , Strategic Services Team Leader, is crucial for anyone interested in understanding the power of the 2024 UEFA European Football Championship in your CRM marketing plan.

2024 69

2024 Sports Download Events 69

Totango

NOVEMBER 16, 2023

These touchpoints serve as critical indicators of overall customer health, enabling leaders to proactively detect risk, prevent churn, and identify opportunities for expansion and revenue growth. Now, you can combine the power of Gmail with the ingenuity of Totango through Totango’s new Google Chrome extension. Not a problem.

Customer Success 107

Customer Success Touchpoint Document Interaction 107

Totango

DECEMBER 20, 2023

This recognition shines a spotlight on our commitment to offering an easy and efficient implementation process. I felt fully supported by the Totango implementation, data, and support teams. With Totango, the power is there, but it comes across as intuitive and easy to use for both our admins and end users.

2024 108

2024 Customer Centricity User Experience 2023 108

Retently

APRIL 5, 2024

Self-service options, including self-checkout systems and digital information kiosks, empower customers with autonomy and skill, improving the shopping experience and the retailer’s operational efficiency. However, with technological advancements, now most companies operate in both spaces: in-store and online.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Magellan Solutions

AUGUST 18, 2023

The following can make all the difference in achieving sales targets: Simplifying sales processes Improving customer engagements Making data-driven decisions Artificial intelligence (AI) tools are crucial to modernizing sales processes and strategies. Outstanding AI Tools for Sales #1) Twain Twain can analyze data effectively.

Sales 98

Sales Marketing Multi-Channel Competitive Advantage 98

BirdEye

SEPTEMBER 14, 2023

Rapid development in AI technology gives small businesses all kinds of solutions that can improve operations in a big way. AI for small businesses enhances customer experiences, reduces operational costs, and increases production. How do I use data to align with the north star of my business?

Financial 110

Financial Social Media Consumers Insights 110

Totango

NOVEMBER 27, 2023

Efficient and seamless workflows According to the Forrester report, as sustainable growth becomes a priority, B2B organizations need enhanced workflow automation and digital strategies that leverage customer data to: Customize communications and recommendations. Offer self-service functionalities through community and knowledge centers.

Customer Success 91

Customer Success 2023 B2B Customer Relationship Management 91

Comm100

DECEMBER 12, 2023

From nuanced personalization powered by AI to the seamless experience of omnichannel, these trends are not mere shifts – they’re transformative forces. Unlike chatbots powered by NLP (natural language processing) that rely on pre-programmed responses and rules, Generative AI chatbots can generate new responses in real-time.

2024 78

2024 Innovation Customer Service Omnichannel 78

CSM Magazine

JULY 21, 2023

The New World Powered By Data These front lines of customer service are morphing into rich mines of data ripe for exploration, offering a wealth of insights into customer behaviour, preferences, and satisfaction levels. There are many ways data can be used to deliver positive business change.

Customer Insights 52

Customer Insights Insights Social Media Webinar 52

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools.

Technology 52

Technology Hotels Guest Experience Hospitality 52

CSM Magazine

FEBRUARY 6, 2024

That’s where Oracle EPM comes in, transforming stadium operations with the precision and agility needed to score big with fans and stakeholders alike. Oracle’s integrated applications break down data silos, allowing finance and operational teams to collaborate like never before. The result?

Entertainment 52

Entertainment Sports Financial Events 52

TechSee

APRIL 13, 2021

A cost center is a function or department – like customer service – that costs your business money to operate but doesn’t actively generate revenue. But, just like a capable pit crew, every enterprise needs customer service to support internal operations and boost customer relationships.

Customer Service 124

Customer Service Sales Customer Relationships Loyalty 124

TechSee

MARCH 1, 2021

To drive revenues from within their existing customer base, contact center agents and field service technicians must focus on building, fostering, and then monetizing customer relationships. Predictive solutions combine customer data with AI to determine intent and select the right next step to deliver the relevant customer support.

Sales 124

Sales Technology Customer Service Contact Center 124

Lumoa

OCTOBER 20, 2022

This helps scale revenue growth by increasing brand awareness and reach. A Powerful Strategy To Increase Revenue. Of course, one of the main reasons businesses should focus on customer experience is that it can lead to increased revenue. All of this leads to increased revenue and helps businesses scale their operations.

Customer Experience 122

Customer Experience Banking Customer Retention Customer Satisfaction 122

Totango

MARCH 21, 2023

Enter customer success operations: a data-driven process that helps organizations understand how their initiative performance impacts key business results – ultimately safeguarding revenue for long-term growth. Their discussion covered three key strategies for powering up customer success.

Customer Journey Mapping 80

Customer Journey Mapping 2023 Metrics Customer Success 80

Thematic

APRIL 3, 2024

By systematically collecting and analyzing this rich data, you gain insights that drive meaningful improvements across the customer journey. Reduced Churn: Identifying the root causes of customer dissatisfaction enables you to proactively address issues, prevent customer loss, and preserve revenue. Think again!

Social Media 62

Social Media Feedback NPS Insights 62

Magellan Solutions

SEPTEMBER 6, 2023

It personalizes customer journeys, fine-tunes strategies, and unearths insights hidden within data mountains. revenue surge via customer engagement. ChatGPT offers a variety of applications, from customer assistance to content creation. ChatSonic ChatSonic enables companies to design unique AI-powered chatbots.

Customer Engagement 98

Customer Engagement Engagement 2023 Social Media 98

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth. And, that growth comes from consistently and quickly delivering customer value.

Multi-Channel 113

Multi-Channel 2023 Customer Success Omnichannel 113

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. In a world increasingly defined by data-driven decision-making, customer feedback stands as a beacon of valuable information. But is it worth it? user/month 4.4 (5) user/month 4.4 (5)

B2B 52

B2B 2023 Feedback Multi-Channel 52

ChurnZero

NOVEMBER 11, 2022

1: Customer Success teams are driving revenue and earning more influence. to the chief operations officer, and 16.6% to the chief revenue officer—all indicating that Customer Success teams are revenue drivers. In companies with $500M or more in revenue, one-third (30.3%) of CS leaders have a place in the C-suite.

2022 98

2022 Leadership Customer Success 2023 98

SurveySensum

JUNE 13, 2021

Your revenues will skyrocket. These strategies are bolstered with specific marketing and customer experience tactics that will drive loyalty and revenue growth. . Harness data analytics. There are several operational challenges involved in it, cost is one of the major causes. Harness Data Analytics . Ronald Coase.

Marketing 111

Marketing Social Media Travel Touchpoint 111

TechSee

APRIL 10, 2018

As businesses increasingly realize that leveraging the power of technology creates a clear competitive advantage, the future of the BPO industry has become dependent on its willingness to adopt new growth and BPO technology trends that will serve as a value multiplier for their offerings. Gartner’s data underscores this opportunity.

Call Center 139

Call Center Technology Competitive Advantage 2016 139

TechSee

NOVEMBER 20, 2018

Truck Rolls – or the need to dispatch a technician to a customer’s location for service – represent one of the largest costs in customer service operations, across a wide range of industries. Data Analytics: From reactive to predictive response. The Truck Roll Challenge.

Innovation 153

Innovation Technology Call Center Insurance 153

CSM Magazine

OCTOBER 20, 2023

If you’ve been searching for that perfect tool to enhance your brand’s marketing efforts and boost your revenue, then you’re in the right place. Detailed Analytics SafeOpt offers comprehensive analytics to empower your business with valuable insights. Let’s get started!

Marketing 52

Marketing Advertising E Commerce Social Media 52

SurveySensum

NOVEMBER 3, 2023

That’s the power of good customer service! – Zendesk This emphasizes the importance of delivering exceptional customer service to drive growth, increase revenue, and more. Personalization: AI analyzes your interactions and preferences, enabling you to offer personalized recommendations and tailored solutions.

2024 52

2024 Customer Service E Commerce E-support 52

CSM Magazine

MARCH 19, 2024

The Art of Menu Engineering When it comes to menu design, it’s not just about listing your offerings in an aesthetically pleasing manner. The magic lies in understanding the balance between your cost of goods sold (COGS) and the perceived value to the customer, turning your menu into a powerful tool for margin enhancement.

Return on Investment 52

Return on Investment Hospitality Social Media Financial 52

TechSee

APRIL 26, 2021

These touchpoints through systems, services, and products ultimately foster brand loyalty and strengthens relationships with the brand – all benefits that drive revenue. The use of vision delivers practical help, builds relationships with customers, and enables the contact center to generate more revenue. .

Contact Center 109

Contact Center Call Center Multi-Channel Touchpoint 109

West Monroe

APRIL 9, 2024

Deposit gathering and larger-scale shifts As credit unions led the charge to offer higher rates, banks were ultimately forced to follow—with credit unions and national banks being seen as safer resources while community and regional banks overcome lingering headwinds from 2023. This provides a clear opportunity for credit unions.

2024 52

2024 Banking Financial Consumers 52

West Monroe

SEPTEMBER 17, 2023

We believe Gen AI has more staying power —and have been building AI solutions for clients for quite some time. The AI Tools market has many offerings to address the “low-hanging fruit” administrative tasks in the form of extensions on your favorite CRM (Salesforce, HubSpot, Oracle, Zoho etc.)

Sales 52

Sales Marketing E Commerce E-support 52

Magellan Solutions

MARCH 19, 2024

Do you want to experience a transformation in business performance by enhancing your back-office operations? Back-office operations are the vital foundation that supports every organization. These functions are crucial for success, from data entry and IT support to accounting and human resources. rise in employee productivity.

Financial 52

Financial Competitive Advantage Loyalty Customer Satisfaction 52

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

Touchpoint 115

Touchpoint Customer Journey B2B Customer Journey Mapping 115

Thematic

FEBRUARY 19, 2024

Customer Lifetime Value (CLV): Combines revenue per customer with retention. Choosing the right mix of channels and VoC data depends on your business model and improvement focus. By focusing on VoC feedback, you can use the data to identify specific areas for improvement. Improving CX generally boosts this key metric.

Customer Experience 62

Customer Experience Net Promoter Score NPS Loyalty 62

Thematic

FEBRUARY 19, 2024

Customer Lifetime Value (CLV): Combines revenue per customer with retention. Choosing the right mix of channels and VoC data depends on your business model and improvement focus. By focusing on VoC feedback, you can use the data to identify specific areas for improvement. Improving CX generally boosts this key metric.

Customer Experience 62

Customer Experience Net Promoter Score NPS Loyalty 62

Optimove

FEBRUARY 2, 2023

CRM Lightning Talk # 1 – Real-Time Data Makes the Difference The first talk will discuss the importance of real-time data and its impact on player engagement. By utilizing real-time data, brands can personalize their customer journeys and ultimately boost customer life-time value and the overall bottom line.

2023 52

2023 Brands Consulting Engagement 52

ShepHyken

SEPTEMBER 22, 2023

This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. AI-powered chatbots are leading the charge in delivering a better customer experience.

2023 61

2023 Customer Service Customer Service Representative Customer Care 61