perspectives in-brief what-is-risk-management-and-why-is-it-important 
InMoment XI
NOVEMBER 30, 2023
Your company’s reputation is arguably more important than your product or service. That’s why maintaining a positive brand reputation is crucial for business success. Consumers today rely heavily on online information and reviews, making brand reputation management a top priority. What is Brand Reputation Management?
SurveySensum
MARCH 5, 2024
And that’s exactly why employee feedback is not to be taken lightly. And trust me, it isn’t just about fixing what’s broken, it’s about fostering a culture that’s inclusive, and downright awesome. But let’s first start with understanding what employee feedback is and why it matters.
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SurveySparrow
MAY 30, 2023
So, you’ve managed to sail the choppy waters of digital transformation and have successfully implemented a ticket management system in your organization. But here’s the million-dollar question: how can you accurately measure the success of a ticket management system? Well, my friend, let’s tackle that head-on!
Magellan Solutions
JUNE 5, 2021
Customer Support Outsourcing can only make a difference to your bottom line if you know how to manage it correctly. In their report, they also found out some of the reasons why small businesses are closing down: There is no market need for their services or products. . Poor management. What is Quality Management?
ChurnZero
MARCH 18, 2022
With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. During the session, we covered: A brief history of SaaS metrics and where they are headed. What boards and investors expect from your Customer Success organization.
Solvvy
AUGUST 31, 2022
There are lots of theories about what influences consumer’s purchasing decisions, including the theory that 95% of purchasing decisions occur in the subconscious. What is a CSAT Score? Alternatively, you can use a CSAT score calculator to automate the process and reduce the risk of error. What Is Customer Satisfaction?
Horizon CX
DECEMBER 31, 2018
How Customer Experience changed and grown over the past 7 years: It most certainly has changed and having been there and been part of that growth curve gives me a personal and convincing perspective. Significant changes that stood out over this last year: What stood out to me was how little change took place over the past year.
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