TechSee

MAY 18, 2023

From telecommunications providers to insurance companies, TechSee has formed partnerships with a wide range of organizations eager to integrate VIS into their own customer service and support workflows. Scalability: VIS is a highly scalable platform that seamlessly integrates into existing customer service and support workflows or stacks.

Competitive Advantage 109

Competitive Advantage Telecommunications Insurance Innovation 109

ShepHyken

JULY 20, 2021

Improving CX through Customer Workflows. Shep Hyken interviews John Ball, the Executive Vice President and General Manager of Customer Workflows at ServiceNow. They discuss how companies can create a great end-to-end customer experience and enhance productivity through process mapping. The End-to-End Customer Experience.

2020 153

2020 Employee Experience Customer Engagement Engagement 153

Kustomer

JANUARY 8, 2024

Zendesk ’s Most Popular Features Ticketing System Multi-Channel Support Self-Service Knowledge Base Chat, Messaging and Phone Support Analytics and Dashboards Automation, Workflows and Macros Customization and Integrations CRM 1. You can customize your workflows to align with your business operations and use macros to automate simple tasks.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

Team Support

DECEMBER 8, 2023

Do you need an enterprise solution, or do you have a smaller group that just needs a modern ticketing system to simplify their workflow? Ensure that the software you choose can adapt to increased demand, additional users, and changing workflows without compromising performance or exceeding your budget.

Omnichannel 105

Omnichannel Social Media Customer Satisfaction Customer Centricity 105

TechSee

AUGUST 10, 2023

As a visual platform, TechSee converts phone calls into live augmented reality sessions and enhances service automation by bringing computer vision AI to chat and automated workflows. home builders, and 5 of the top 10 global smart home automation companies.

Connections 206

Connections Contact Center Average Handle Time Omnichannel 206

Comm100

APRIL 10, 2024

Optimizes workflows to create a better, quicker service. This provides insights into what the customer wants and keeps manual input to a minimum to streamline workflows. By evaluating historical data and behavioral patterns, AI can anticipate the needs and preferences of the customer to deliver a prompt and personalized experience.

Customer Service 84

Customer Service Customers Social Media Customer Satisfaction 84

Magellan Solutions

AUGUST 4, 2023

Productivity is essential to success in many different fields. Productivity increases efficiency and also creates room for innovation and expansion. Additionally, it improves existing workflow and offers insightful data. These AI tools for improving productivity are paving the way to improved efficiency.

Call Center 98

Call Center Innovation Document Insights 98

Magellan Solutions

APRIL 24, 2024

of retail by 2027 , accurate product information, orders, and inventory are crucial for success. Manual data entry, product information, customer orders, or inventory updates are prone to human mistakes that can lead to inaccurate information in your systems. What is the secret to thriving in the booming eCommerce landscape?

Sales 52

Sales 2027 Measurement Call Center 52

SmartKarrot

JUNE 9, 2023

Which of these statistics is more surprising to you: An average employee is productive about just 60% of the time OR An average employee is distracted every 3 minutes at work OR 91% of employees daydream in meetings The demand for workspace productivity improvement is very real. Here’s how productivity tools change the game.

Document 10

Document Demo Return on Investment Communication 10

Team Support

JANUARY 22, 2024

TeamSupport customers have reported up to a 50% increase in capacity by leveraging workflows and automation. However, the impact depends on the nature of customer requests and existing workflows. This strategy only boosts productivity, but also enhances the capacity of support teams.

Customer Service 59

Customer Service Exceptional Customer Service B2B Demo 59

CSM Magazine

MARCH 22, 2024

Customer service processes have evolved dramatically with the advent of advanced workflow automation tools. These modern data transfer tools integrate seamlessly with existing customer relationship management systems, facilitating a smoother workflow and reducing the risk of data breaches.

Customer Service 52

Customer Service Customer Relationship Management Customer Satisfaction Customer Relationships 52

Totango

AUGUST 23, 2022

Providing tutorial tips to answer customer questions and encourage greater product adoption. Others may apply for specific markets and products. Each time a prospect comes across your brand or product, it increases their awareness. If they’re already using your freemium product, this may consist of an upgrade to premium.

Touchpoint 115

Touchpoint Customer Journey B2B Customer Journey Mapping 115

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

2024 111

2024 2023 Customer Success Innovation 111

Totango

DECEMBER 20, 2023

These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. Health scoring : Users value the proactive management of customer success through health scores, allowing them to stay ahead and ensure product success.

2024 108

2024 Customer Centricity User Experience 2023 108

CSM Magazine

JANUARY 8, 2024

The truth is, as a maker and shipper of products, your manufacturing efficiency has a huge impact on customer satisfaction. When your production workflows are optimized, orders can be processed faster. The goals include: Making more products at a faster speed with existing resources. That means happy buyers.

Customer Experience 52

Customer Experience Competitive Advantage Loyalty Customers 52

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. At the same time, you need to minimize time-to-value (TTV) to ensure customers see the benefits of your product as soon as possible. Completing these steps enables a new customer to start making practical use of your product and its features.

Customer Journey Mapping 92

Customer Journey Mapping Customer Success Document Customer Journey 92

Team Support

JULY 20, 2023

Efficiently managing customer support workflows is vital for businesses aiming to deliver exceptional customer experiences. The rigid and complex structure of Jira's workflows and configurations may not always accommodate the unique requirements of support ticket handling and escalation.

Customer Satisfaction 98

Customer Satisfaction Demo Innovation Customers 98

Team Support

FEBRUARY 1, 2024

TeamSupport facilitates seamless collaboration and streamlines workflows. Additionally, by automating routine tasks, it frees up time for support agents to focus on complex issues, improving efficiency and productivity. These components work in harmony to help businesses adopt a more customer-centric approach.

Net Promoter Score 52

Net Promoter Score Customer Centricity Customer Satisfaction Omnichannel 52

Totango

NOVEMBER 27, 2023

Efficient and seamless workflows According to the Forrester report, as sustainable growth becomes a priority, B2B organizations need enhanced workflow automation and digital strategies that leverage customer data to: Customize communications and recommendations. The report states that our platform offers “laudable flexibility.”

Customer Success 91

Customer Success 2023 B2B Customer Relationship Management 91

Team Support

APRIL 23, 2024

With a comprehensive suite of tools and technology designed to streamline workflows, support teams are empowered to take on tickets more efficiently. This directs them to the most appropriate team, ensuring quick response times and productive solutions. Take a product tour or book a demo with us today.

Technology 52

Technology Social Media Customer Satisfaction Innovation 52

Magellan Solutions

APRIL 3, 2024

Customizing Chat Scripts, Workflows, and Escalation Procedures But wait, there’s more! You must work closely with your BPO provider to customize those chat scripts, workflows, and escalation procedures to fit your business like a glove. Training and Knowledge Transfer for BPO Chat Agents And let’s remember training.

Exceptional Customer Service 96

Exceptional Customer Service Customer Satisfaction Average Handle Time Measurement 96

Totango

APRIL 7, 2021

This article explores Totango’s workflow integrations including Segment and Zapier, but these are just a few of the ways you can automate and streamline your workflows with Totango. That’s where workflow automation tools can help. What is Workflow Automation? Workflow Automation and Customer Success.

2009 118

2009 Social Media Download Customer Success 118

ShepHyken

JANUARY 8, 2024

As technology advances, companies should recognize the potential of integrating AI into their customer service platforms to improve the overall customer experience and optimize operational productivity. AI is driving the customer support industry towards a more efficient and higher-quality standard of service.

Customers 80

Customers Customer Satisfaction Technology Customer Service 80

Totango

SEPTEMBER 13, 2022

A customer success playbook is a set of best practices, key performance indicators, workflows, templates, and monitoring tools designed to ensure that clients achieve desired outcomes from using your product at each stage of their customer journey. Expansion of product usage through upsells. Onboarding. Renewal of subscriptions.

Customer Success 86

Customer Success Customer Journey Customers Customer Retention 86

West Monroe

APRIL 22, 2024

Prioritizing funding for products facilitates seamless workflows, enhancing experiences and data accessibility across the organization. A streamlined foundation for digital member experiences Loose integration strategies hinder adoption and ROI, especially in improving member experiences.

Healthcare 52

Healthcare Download ROI Technology 52

Gainsight

OCTOBER 25, 2021

Constant feedback is the lifeblood pumping into every successful product delivery. And if you want to unleash a steady flow of products and features that your users love, you have to keep your finger on their pulse constantly. Wondering how to anchor these feedback loops into your product? Launch product.

Feedback 98

Feedback White Paper Roadmap 2024 98

Totango

AUGUST 9, 2022

Knowledge level: as defined by how informed the customer is about a given stage of a buying process or product feature. Product usage: which segments customers based on how they are engaging with your product. Customer needs and wants. This makes it easier to see trends in data and plan strategic actions.

B2B 99

B2B Customer Journey Mapping Social Media Net Promoter Score 99

SurveyGizmo

FEBRUARY 14, 2023

. – February 14, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. Alchemer Workflow leverages Alchemer’s award-winning heritage to deliver the fastest, easiest, most effective way to close the feedback loop with customers and employees.

Feedback 52

Feedback 2023 Customer Retention Connections 52

Totango

MAY 28, 2021

By now, they should be implementing your product into their daily workflow and enjoying the first signs of business value. User adoption is the rate at which your customers are actively using your product. You can calculate this rate by dividing the number of customers using the product by the total number of users.

Net Promoter Score 81

Net Promoter Score Metrics Customer Journey ROI 81

BirdEye

APRIL 2, 2024

According to YouTube Product Lead Todd Beaupre , deleting videos from your channel can negatively impact your channel’s growth and overall performance on the platform. Maybe the quality isn’t up to par, or the content no longer aligns with your channel’s current direction.

2024 111

2024 Metrics Demo Customer Experience Management 111

SurveySensum

JANUARY 11, 2024

It’s all about employee productivity. Why Employee Productivity Matters? When your team is productive, they are not just working faster; they are working smarter. But boosting productivity isn’t always straightforward. The Ripple Effect of Productivity But it’s not just about saving time.

Demo 52

Demo E-support Culture Feedback 52

Team Support

APRIL 12, 2023

The requests are often recurring, and a technology-based customer support tool is needed to implement an agent workflow that allows easy and efficient management of each customer request. Comprehensive outlook on workflows View all time entries applied to any agreement at any time to determine efficiency and establish accountability.

Management 98

Management Document Download Customers 98

Totango

OCTOBER 7, 2021

Use a Product Analytics Map for Your Product. In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. This provides you with objective, measurable feedback on the value customers are gaining from your product. Reach out via Email.

Feedback 101

Feedback Net Promoter Score NPS Customer Satisfaction 101

Totango

AUGUST 5, 2022

Information about the client’s products and services, features, and benefits. An analysis of the client’s workflow. Depending on the nature of your product and your client’s business model, you may ask questions about any relevant area of their business. Product features and benefits. Internal workflow.

Document 83

Document B2B Sales Customer Journey Mapping 83

SurveyGizmo

FEBRUARY 14, 2023

By David Roberts, CEO, Alchemer Today, Alchemer releases a product that changes the CX industry – Alchemer Workflow. For a few years, we have been committed to helping our customers drive action from feedback, and this new product brings us closer to the manifestation of that promise. They call us asking for Alchemer Workflow.

Feedback 52

Feedback Events Engagement Innovation 52

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. Let’s take a closer look at these two SuccessBLOCs and how they can help you keep the channels of communication with your customers open and productive.

Communication 100

Communication NPS Metrics Engagement 100