Clarabridge

DECEMBER 7, 2016

Constant Contact offers email marketing software that helps our customers to create effective email marketing and other online marketing campaigns to meet their business goals. Rogers : With Clarabridge, we’ve been able to make product improvements and process enhancements. We took our findings to the Product team.

Feedback 81

Feedback 2008 2014 Government 81

InMoment XI

FEBRUARY 14, 2024

While they offer customers various avenues to engage with the brand, there may be less emphasis on integration and consistency between these channels. They can tailor product recommendations, promotions, and communications based on individual preferences and behaviors, leading to higher engagement and conversion rates.

Omnichannel 260

Omnichannel Customer Experience Social Media E Commerce 260

InMoment XI

FEBRUARY 23, 2024

Market segmentation is a research strategy that separates different consumers in order to study their preferences, needs, and perspectives in order to optimize business practices, products, and experiences. This approach focuses on understanding how consumers interact with products and services and what drives their buying decisions.

Marketing 260

Marketing Customer Experience Return on Investment Consumers 260

Forrester's Customer Insights

APRIL 26, 2022

Digital offerings are accelerating, and companies expect them to drive organizational growth and customer centricity. The role of digital product management and its responsibilities ensure continued long-term success of digital offerings.

Customer Centricity 26

Customer Centricity Management Customers Customer Experience 26

Clarabridge

DECEMBER 7, 2016

Constant Contact offers email marketing software that helps our customers to create effective email marketing and other online marketing campaigns to meet their business goals. Rogers : With Clarabridge, we’ve been able to make product improvements and process enhancements. We took our findings to the Product team.

Feedback 40

Feedback 2008 2014 Government 40

Forrester's Customer Insights

SEPTEMBER 28, 2022

At first glance, the web application firewall (WAF) market — populated by long time vendors with robust partner programs, extensive supporting services, and a slew of customer engagement opportunities — may seem like a space that has topped out.

Marketing 26

Marketing Customer Engagement Engagement Customers 26

Bill Quiseng

APRIL 17, 2024

QUI QUOTE: Instead of giving incentives to your customers who fill out your surveys, offer rewards and recognition to your people who deliver service so GREAT customers rave about them on your surveys and social media. Customers pay for their experience, not your product or service. And it’s THEIR experience, not yours.

Social Media 156

Social Media Financial Loyalty Interaction 156

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. In doing so, you’ll elevate the quality of your offerings and foster brand loyalty in the long run.

Feedback 113

Feedback Net Promoter Score Customer Satisfaction Loyalty 113

dscout People Nerds

JULY 18, 2023

Sometimes you have to be the product manager for your own business. Here’s how to make new offers your audience will actually be interested in.

Management 52

Management 52

Forrester's Customer Insights

SEPTEMBER 15, 2023

How can product management get in on the action, and what can it even do to help offerings grow? There is much hype around generative AI as it continues being applied across the entire enterprise, from marketing and design to sales.

Management 61

Management Sales Marketing 61

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. CSAT measures customer satisfaction with a product, service, or a specific interaction. Now let’s explore how to improve CSAT score with a 6-step strategy.

Customer Satisfaction 89

Customer Satisfaction Feedback Interaction Insights 89

Retently

APRIL 5, 2024

Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. Both online and in-store experiences offer distinct advantages and can complement each other to provide a holistic and satisfying customer journey.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

ShepHyken

SEPTEMBER 26, 2018

Is it the quality of the product? Your customers want your product to meet their expectations. Great service, which the competitors also offer, with a more convenient experience, which the competitors don’t offer, is one of the reasons this Ace Hardware store stays in business. That also makes it a commodity.

Automotive 623

Automotive Competitive Advantage Customer Service Training Customer Service 623

Retently

MARCH 5, 2024

Offer solutions to address the customer’s issues. Pointing out their positive rating while addressing concerns offers a comprehensive perspective of their experience. When a customer praises a particular aspect of your product, it is thoughtful to recognize that element and convey appreciation for their positive feedback.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

BirdEye

MARCH 4, 2024

It’s a theory that a consumer must be exposed to a brand or product seven times before purchasing. When done correctly, drip marketing allows you to guide recipients through a story specific to your products or services. You can use this intel to optimize future messaging, timing, content offers, and more.

Marketing 111

Marketing Multi-Channel Events Demo 111

C3Centricity

FEBRUARY 13, 2024

I want to continue this topic focussing on using the information for continuous improvement of the brands and services you offer. Businesses that embrace these practices not only enhance their products and services but also craft exceptional customer experiences, setting themselves apart from the competition.

Customer Insights 90

Customer Insights Feedback Insights Social Media 90

Magellan Solutions

APRIL 11, 2024

In this article, discover the benefits, services offered, and tips for choosing the right partner to enhance your e-commerce experience. These agents can offer personalized guidance and solutions tailored to each merchant’s needs, ensuring a smooth and efficient e-commerce experience. What is Shopify Telephone Support?

E Commerce 95

E Commerce E-support Net Promoter Score Customer Satisfaction 95

CSM Magazine

MARCH 26, 2024

When customers feel recognized as individuals rather than ticket numbers, they are more likely to become repeat buyers, offer referrals, and even pay premium prices for a level of service they trust and value. ” Offer Genuine Compliments If a customer has impressed you with something, offer a genuine compliment.

Customer Service 116

Customer Service Exceptional Customer Service Definition Customers 116

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Keeping workflows flexible and scalable helps maintain productivity even as business needs evolve.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction Culture 52

Retently

APRIL 11, 2023

They mean that your product or service delivers significant, measurable benefits. Do you have up-to-date insights into your customers’ perception of your product or service? Companies grow over time, and if they use your product or service as a core part of their business, their needs are also likely to change with time.

Net Promoter Score 158

Net Promoter Score NPS Customer Satisfaction Measurement 158

SurveySparrow

MARCH 19, 2024

People also have an opportunity to ask questions and provide feedback about products and services. They aim to sell a concept by explaining how a product or service makes a difference in a customer’s life in context. Ultimately, they’re buying your solution – not your product itself. Explainer Videos Why are you in business?

Marketing 95

Marketing Social Media Demo B2B 95

Lumoa

SEPTEMBER 1, 2023

content Lumoa Product News for August 2023 Hey everyone! GPT now offers single summaries Lumoa GPT is the best way to quickly and accurately summarize your data. Our initial launch offered two summaries for your Positive and Negative responses, but we now offer a way to get a single summary covering all feedback for a topic.

2023 157

2023 Webinar B2C ROI 157

BirdEye

NOVEMBER 21, 2023

Jewelry store marketing refers to jewelry retailers’ strategies and tactics to promote their business and products, attract customers, and drive sales. Make it easy to contact you: Offer live chat or a chatbot for instant customer support. Sharing behind-the-scenes content and linking pins back to related products on your site.

Marketing 111

Marketing Social Media Advertising Events 111

Comm100

APRIL 10, 2024

Offers multilingual support. Using these insights, businesses can make the necessary changes to improve their service offering. Wrap-up AI can be used in a multitude of ways and one key use is improving the customer service offered by businesses. But how is this accomplished, exactly?

Customer Service 84

Customer Service Customers Social Media Customer Satisfaction 84

Kustomer

FEBRUARY 11, 2024

Note that Zendesk has three separate tiers of product offerings, each with its own pricing structure. In addition to this, Zendesk’s ticketing system offers robust customization options, allowing businesses to establish workflows, automate ticket routing, implement ticket deflection, and more.

Multi-Channel 98

Multi-Channel E-support E Commerce Omnichannel 98

Magellan Solutions

SEPTEMBER 18, 2023

Telesales and telemarketing are important parts of selling and promoting products or services. Telesales involves directly selling products or services to potential leads via phone. Telesales agents possess in-depth knowledge of offerings. It utilizes the telephone to market products, extending beyond sales.

Sales 98

Sales Call Center Communication 2019 98

Comm100

MARCH 6, 2024

The advent of live chat has revolutionized the customer experience, the agent experience, and overall productivity. It also provides an opportunity for upselling and cross-selling products or services. Competition Offering live chat can differentiate a business from its competitors. Find out more here.

Customer Service Representative 90

Customer Service Representative Customer Service Communication Customer Service Strategies 90

Retently

MARCH 26, 2024

It should offer the necessary features and functionalities, fit within your budget, integrate smoothly with your existing systems, and be intuitive enough for all users involved in the survey process. Budget constraints can lead you to seek alternatives that offer better value for money without compromising essential features.

2024 78

2024 Multi-Channel NPS Feedback 78

Retently

AUGUST 23, 2023

When you run a B2C business with hundreds of thousands of customers and tens of thousands of survey responses, sorting through feedback and quantifying which parts of your product or service need attention is a major challenge. Great B2B companies revolve around teamwork, both between your team members and your team and its clients.

Net Promoter Score 148

Net Promoter Score B2B B2C NPS 148

Beyond Philosophy

APRIL 18, 2024

So, today we are going to look at how you can strike a balance between personalizing your interactions and offerings for customers without freaking them out. The problem occurs when the aggregate data is too personal, and the offering comes across as invasive instead of intuitive. It’s called Discount Tackle, and the manager knows me.

Advertising 78

Advertising Technology Brands Interaction 78

BirdEye

NOVEMBER 15, 2023

Retailers often use Facebook to share content such as promotional videos, product links, and eye-catching images to attract and retain customers. However, beyond content sharing, Facebook offers a valuable feature for businesses: the ability for customers to leave reviews. Facebook Facebook has a user base of over 2.9

Retail 111

Retail Brands E Commerce Demo 111

SurveySensum

APRIL 15, 2024

Popup surveys offer a plethora of benefits for businesses looking to understand their customers better and improve their offerings. This allows businesses to gather insights from relevant audiences and tailor their offerings accordingly, leading to more personalized experiences. Let’s find out.

Engagement 52

Engagement Feedback User Experience Customer Satisfaction 52

Team Support

NOVEMBER 30, 2023

Case management continues to play a critical role in preserving customer relationships while also feeding the product development process. In fact, 79% of businesses claim that offering live chat features has had a positive impact on sales, revenue, and customer loyalty.

Omnichannel 106

Omnichannel Customer Service Social Media B2B 106

Retently

APRIL 18, 2024

Key Takeaways In-app NPS surveys are essential tools for gathering real-time customer feedback , improving satisfaction, loyalty, and engagement, and providing actionable insights for product development in digital-centric companies. What’s NPS All About? Monitoring NPS scores is key.

NPS 78

NPS Net Promoter Score Feedback User Experience 78

Kustomer

FEBRUARY 6, 2024

These tools are equipped to handle high volumes of tickets across multiple channels and often feature advanced functionalities such as AI-driven ticket routing, and comprehensive reporting, and offer multiple integrations with other enterprise-level systems. It has improved our efficiency, productivity, and customer satisfaction.”

2024 98

2024 Multi-Channel Omnichannel E-support 98