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FEBRUARY 10, 2020
Graham Clark , sales and marketing manager at B Cellars, was born and raised in the Napa Valley and has been working in the wine industry for over a decade. Throughout his career, he’s worked with hundreds of wineries to further their sales, marketing, and communication efforts with individual wine consumers.
ChurnZero
DECEMBER 21, 2023
Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. For Tim’s answers to the questions in the Q&A session, scroll down. For Tim’s answers to the questions in the Q&A session, scroll down. Here’s the webinar in full. A: Try to narrow it down.
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ChurnZero
DECEMBER 2, 2022
Re-segmenting your customer base is a natural evolution of your company, product, and team’s growth. The Q&A portion of the webinar covered a range of topics you’ll need to reevaluate when re-segmenting your customer base including CSM competency models, customer engagement models, book size, and much more.
ChurnZero
FEBRUARY 1, 2024
Below, you’ll find Emilia’s answers to questions asked in the post-webinar Q&A session. Q: Our CSMs each have 100+ clients of varying sizes. Q: What’s an effective strategy for when a customer gatekeeps you from engaging with others in their organization? You may have to pull people in, including yourself.
Totango
AUGUST 21, 2020
We currently have 13,000 Totango users in the system contributing to, leading, running operations for our Sales and Customer Success Field teams. Q: How is experience, particularly around human experience infused across customers, employees, and partners playing into this as Customer First is being scaled to massive levels?
ChurnZero
MARCH 17, 2023
The webinar’s Q&A session covered topics including how to approach former champions after they’ve moved on to another company, how to hold on to an account post-layoffs, how to get airtime with new senior stakeholders, and much more. But they also know that they were working with you and your company’s products and services.
ChurnZero
MARCH 17, 2023
The webinar’s Q&A session covered topics including how to approach former champions after they’ve moved on to another company, how to hold on to an account post-layoffs, how to get airtime with new senior stakeholders, and much more. But they also know that they were working with you and your company’s products and services.
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