Magellan Solutions

MAY 27, 2020

Even with the continuous innovation in technology, there are some things that cannot be changed — like the important benefits of telemarketing to businesses. Some of these are from the industries of telecommunications, banking, airlines, and many more. Companies should keep pace with the continuous innovation in technology.

Telecommunications 52

Telecommunications Return on Investment Airlines Consumers 52

Responsetek

MAY 8, 2018

Within six months, the bank saw a five percent decrease in its abandonment rate, resulting in the equivalent of a seven times return on investment on its CEM solution. An industry leader in telecommunications engaged with the ResponseTek Listening Platform suite and created an outstanding employee recognition program, Kudos.

CEM 40

CEM Insurance Telecommunications Customer Satisfaction 40

Customer Interactions

AUGUST 17, 2010

Whether you’re a 9-1-1 telecommunicator, director or vendor allied to the industry, or a 9-1-1 supervisor like me, we all need to prepare for Next Generation 9-1-1. Share technology with other agencies. Another key point – the project management responsibility for implementing NG9-1-1 technology rests with your agency.

Telecommunications 28

Telecommunications Return on Investment Document Events 28

Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. I’ve included the first two section of the nomination forms submitted by the seven winners.

2015 97

2015 Multi-Channel 2014 CEM 97

Bold360

DECEMBER 1, 2016

Regpack’s technology is based on Asaf’s Ph.D. Technology considerations must take into account the entire customer lifecycle and brand experience. Beyond that, what individuals do not know about future-proofing their technology can hurt the long-term organization.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Ian Williams

MARCH 19, 2020

I don’t value the service I expect it, it can be instant with technology it can be instant, so therefore it now becomes another rapper, the experience. But in Mexico there is a growth in the middle classes, and and they had something that we didn’t have in the developed countries, they had technology on their side.

Leadership 52

Leadership Consulting Financial Customer Experience 52

Ian Williams

MARCH 20, 2020

I’ve spent the last 25 years working in custom learning solutions, so developing solutions using a whole range of technologies, to solve business issues or challenges that organisations have, so in computer-based training, in video production, in all kinds of digital solutions, 3-D, AR, VR. Ian: I personally experienced that.

Culture 52

Culture Leadership Measurement CEM 52

Lumoa

JUNE 22, 2021

And just for you who don’t know what ICE, it’s a big telecommunications company in Norway. Many times, it’s really hard to, or it’s a challenge to track that or prove the return on investment on that and to get like concrete numbers out of it. Sofia: So well, you do like a lot of things.

Customer Centricity 83

Customer Centricity Insights Hotels Customer Experience 83

Michel Falcon Experience

FEBRUARY 11, 2019

Um, speaking for century link, that telecommunications company there, and this is the thing that they gravitated to a toward the most picture this every month for four hours, I will sit down with one member from every single department. What is the return on investment here? I just, uh, uh, today is Monday.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60