Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. Why is Customer Experience Analytics important?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. Why is Customer Experience Analytics important?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Lumoa

MARCH 9, 2023

Put simply, it means genuinely caring about the experience your customers have with your brand. By understanding their customers’ needs and concerns, Lush is able to connect with them on a deeper level and create a loyal customer base that values the company’s commitment to ethical and sustainable practices.

Customer Experience 169

Customer Experience Social Media Customers Insights 169

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations. Completely unacceptable.”

2024 97

2024 E Commerce E-support Social Media 97

Retently

MAY 2, 2023

When it comes to gathering customer feedback , the options are endless: comments, social media, emails, and chats with support teams. Join us as we delve into the power of CX surveys and how they can transform your SaaS business. The most widely used surveys to assess customer satisfaction levels are NPS , CSAT , and CES.

Customer Journey 142

Customer Journey NPS Demo Customer Satisfaction 142

Team Support

SEPTEMBER 8, 2022

Your amp is on and set high, your cords are all plugged in, you’re ready to jam. You just want to noodle over Baba O’Reilly but now you have to call support, explain a whole spiel, and potentially deal with long wait times and some irritating back-and-forth until you can finally realize your inner Sister Rosetta Tharpe.

E-support 98

E-support B2B Webinar Customer Centricity 98

Inbenta

NOVEMBER 21, 2022

In the past few years, practically all businesses have invested in chatbots or virtual assistants, made available help centers and FAQ sections , or used other kinds of assisted tools with the aim of helping customers search and find answers to their requests on their own. . Why are companies struggling with automation?

ROI 98

ROI Technology Customer Experience Management Information 98

Lumoa

FEBRUARY 7, 2023

Without listening to the voice of your customer, you’ll be like a ship without a rudder or a compass…lost and drifting without direction. Why you should care about the Voice of the Customer? By leveraging VoC, businesses are able to gather critical insights into their customers’ needs, expectations, and pain points.

Customer Centricity 169

Customer Centricity Voice of Customer Social Media NPS 169

Thematic

DECEMBER 12, 2023

This type of feedback provides a more nuanced understanding of customer experiences and needs. Qualitative feedback is important in understanding customer needs. It allows businesses to understand the " why " behind customer actions, adding context to customers’ experiences.

Feedback 62

Feedback Social Media Banking Insights 62

Team Support

NOVEMBER 18, 2022

Support demand is rapidly and continuously increasing and few businesses are prepared to address the rising needs of their customers. According to TeamSupport’s State of Support report for 2022 , overall support demand is rising at an average rate of 11%. Support demand is rising. Support demand is rising.

2022 98

2022 Leadership Customer Satisfaction Engagement 98

Retently

APRIL 18, 2024

Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. The answers help businesses figure out who’s a fan ( Promoters ), who’s on the fence ( Passives ), and who’s not too happy ( Detractors ).

NPS 78

NPS Net Promoter Score Feedback User Experience 78

Lumoa

MARCH 3, 2023

Here are the main takeaways. Why Financial Services Companies Should Focus on CX Now That a Recession is Approaching According to Ekaterina Mamonova, when a brand makes a promise, and its CX delivers on it well, it produces a positive feedback loop that supports brand integrity and brand values.

Financial 83

Financial 2023 Metrics Loyalty 83

Thematic

APRIL 3, 2024

You’re not face-to-face with these customers, so you need a way to understand what’s happening. You’re not face-to-face with these customers, so you need a way to understand what’s happening. Voice of the Customer (VoC) is your weapon for protecting your loyal customers.

Social Media 62

Social Media Feedback NPS Insights 62

Beyond Philosophy

JULY 7, 2022

One of the features of The Intuitive Customer podcast is “I’m in a Pickle,” where listeners come to us with business problems that they would like our advice on solving. Stores were doing business the same way for a long time. So, I have lost nearly 100 pounds over the past year and needed to replace my wardrobe.

Retail 161

Retail Online Experience Interaction Technology 161

Method:CRM

JULY 11, 2022

If customers have a pleasant experience with your company, they’ll be more likely to come back for more business and recommend your goods or services to others. Read on to find everything you need to know on how to improve customer experience. There are many reasons to improve customer experience.

Customer Experience 92

Customer Experience Customer Journey Mapping Loyalty Programs Omnichannel 92

Magellan Solutions

DECEMBER 12, 2023

We all know how annoying it can be to receive a random call from someone offering a product or service we don’t need or want. According to Hubspot , 50% of marketers consider lead generation a valuable marketing strategy for driving business growth. Adapt your messaging to your audience’s specific needs.

Social Media 52

Social Media Call Center Feedback B2B 52

SurveySparrow

APRIL 21, 2024

And that’s one of the reasons why it’s prominent, especially for startups and small businesses. With that said, let’s take a look at some of the best no-code tools every business should have. Top 7 No-Code Tools for Businesses Across industries, there are more than 100 such tools available now.

E Commerce 52

E Commerce Feedback E-support Demo 52

SurveySparrow

MAY 9, 2024

User feedback is all about what your customers think about you. But it can also make or break your business! User Feedback is the information you gather from your customers about you. It includes opinions, thoughts, suggestions, and any reviews they have about your product, service, or brand. And then what?

Definition 52

Definition Feedback Social Media Net Promoter Score 52

BirdEye

JULY 24, 2023

Barclays has shown that 85% of small and medium-sized businesses say online customer feedback has benefited them. All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. Why is it important to analyze customer feedback?

2023 98

2023 Feedback Social Media Net Promoter Score 98

Daniel Group

DECEMBER 13, 2023

Customer Experience and Employee Experience — Both Matter in Your Company Customer experience is the word you hear a lot these days. The main reason is that customers want great experiences when they buy. Great CX does not happen unless your workforce is engaged with the company. Why Do CX and EX Matter?

Employee Experience 52

Employee Experience Customer Experience 2024 Culture 52

SurveySparrow

FEBRUARY 22, 2024

Customer retention is one of the crucial aspects of business. And that’s probably why you are here, right? 5 Key Features to Look for in Customer Retention Software You are on the lookout for a customer retention software, and whether the tool you need is on the list or not, you will acquire one nonetheless.

Customer Retention 52

Customer Retention 2024 E-support Loyalty Programs 52

Kustomer

JANUARY 27, 2022

Our families need us, our friends need us, our countries need us, and hidden amongst these needs is an implicit truth more important now than ever: our customers need us. Imagine the cashier wearing a contagious smile, or the support email which asks how you and your family are doing? Technology.

Customer Service 105

Customer Service Social Media Customer Service Representative Customers 105

SurveySensum

NOVEMBER 23, 2023

This alone is enough to justify the need for digitizing customer experience. The landscape of digital customer interactions is expanding, offering businesses a multitude of touchpoints to engage with their clientele. The ability to track these interactions empowers businesses to craft more personalized and efficient experiences.

Customer Experience 52

Customer Experience E Commerce E-support Customer Expectations 52

Magellan Solutions

NOVEMBER 15, 2023

Have you ever thought about how a business would thrive without customer service ? If you’re a start-up, having dedicated customer support may pose challenges with hiring and training costs. What is this, and how beneficial is this for your business? Keep reading!

Call Center 52

Call Center Poor Customer Service Social Media Contact Center 52

Lumoa

JANUARY 19, 2023

Having the right people in your customer experience team not only strengthens your relationship with your customers but also encourages them to become repeat customers of the brand. This means they will voluntarily advocate for your brand and promote your business by word of mouth.

Customer Experience 94

Customer Experience Net Promoter Score Metrics NPS 94

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Perhaps that’s the reason why we recorded an over 15% increase in our readership in 2020.

Customer Centricity 71

Customer Centricity Article 2020 Hospitality 71

SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. A cancellation survey is a set of questions sent to users to determine why your customers are leaving. It usually starts with a simple question: “Why are you leaving?”

Feedback 52

Feedback Demo Insights User Experience 52

SurveySensum

OCTOBER 3, 2023

Sarah, a dedicated automotive repair shop owner, was determined to take her business to the next level. She realized that along with top-notch service, it is also important to understand customers’ needs and satisfaction. ” “Would you recommend our automotive repair shop to your friends and family?”

Automotive 52

Automotive Customer Satisfaction Social Media Sales 52

Playvox

JANUARY 25, 2024

Does your contact center “talk the customer talk” but sometimes gets stuck when it comes to matching up customer expectations with service and support delivery by your agents? This guide will explore the whats, hows, and whys of workforce optimization. If you think about that, you’ll do things differently.”

Contact Center 77

Contact Center Omnichannel Net Promoter Score Management 77

CSM Magazine

JANUARY 24, 2024

No matter what business you have, you’re going to need some form of customer service. It’s the only way to ensure that your customers are getting the assistance they need. That’s where they’re going to need some assistance to get the great gameplay, they’re after. Why customer service is necessary 1.

Customer Service 59

Customer Service Blog Customers Feedback 59

CSM Magazine

MARCH 11, 2021

More and more businesses are turning to outsourcing, and for good reasons: it’s cost-effective and easily scalable. It is vital to understand both pros and cons of outsourcing to know whether it’s the right move for your company. The main reason why businesses outsource any of their departments is to lower their overall costs.

Contact Center 105

Contact Center Call Center Multi-Channel Culture 105

CSM Magazine

MARCH 22, 2024

Loyal customers are the backbone of any business, regardless of niche, but keeping them engaged can be as challenging as landing a fish with a threadbare net. Yet, there are things you can do to make sure your long-term customers don’t slip through in search of a better interest rate and more accessible financial products.

Customer Retention 52

Customer Retention Rewards Programs Financial Loyalty 52

C3Centricity

JANUARY 4, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Either way, we’d like to thank you all for your support in 2020. The 6 Best Ways to Show you Respect your Customers.

Customer Centricity 62

Customer Centricity 2020 Hospitality Article 62

BirdEye

SEPTEMBER 8, 2023

In the digital finance age, your online reputation is as valuable as your investment portfolio. One wrong move, or even a false allegation, can significantly impact your business. That’s why online reputation management (ORM) is not just an optional strategy; it’s a necessity.

Financial 105

Financial Management Social Media Banking 105

Team Support

DECEMBER 21, 2021

Live chat software connects businesses with their customers, drives revenue and growth, and provides a universally better experience that drives customer satisfaction. Given the continuous, digital transformation of the business world, the ongoing absence of live chat software only creates a void. Live Chat Grows Business Revenue.

B2B 98

B2B 2022 Airlines Communication 98

SurveySensum

DECEMBER 15, 2022

Finally, a Qualtrics alternative that caters to your growth-stage business entirely. It is intuitive, engaging, feature-rich, and priced most reasonably. Why Qualtrics may be the wrong choice for your business? Let us explore why they look for Qualtrics alternatives. Cons of Qualtrics.

Return on Investment 52

Return on Investment ROI User Experience Demo 52

BirdEye

JUNE 13, 2023

A Google Business listing offers an easy way for prospects and existing customers to find your business and leave reviews. Studies reveal 86% of customers turn to Google Maps to locate a local business. But there are going to be scenarios when it’s necessary to delete a Google Business Account.

Management 97

Management Sales Information Customer Experience Management 97