2002 Innovation Insights Management 
Customer Guru
FEBRUARY 13, 2018
Jha currently manages three functions in Ferns N Petals – Training, Quality, and Customer Experience. Further, she has shared insights on how customer experience in India will evolve in future. I started my career with Convergys in 2002 as a Customer Service Representative. Shweta Jha.
Beyond Philosophy
MARCH 16, 2023
I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. His research focuses on customer satisfaction, customer experience, measurement, and management. So, I wanted to share his insight here with you, too. Guess what? So, how can this be?
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Gainsight
MARCH 1, 2024
As we stand at the cusp of technological advancements and evolving consumer expectations, it’s imperative to glean insights from those at the forefront of driving CS forward. When I started out in 2019, not many knew what a Customer Success Manager (CSM) was. What’s changed: How widespread CS has become.
SaleMove
MAY 26, 2020
I was born in 1995 and got my first PC in 2002 with Windows 95 on it. Having analyzed hundreds if not thousands of online applications and web flows—from small community banks and credit unions to Fortune 500 banks—I’d like to offer my insights into what is still lacking and what can be improved. I’ve been browsing the web since then.
Answer Dash
OCTOBER 15, 2018
In addition to tried-and-true foundational practices, our group of professionals shared their insights into new ways of approaching demand generation, improving content marketing, and leveraging early forms of machine learning and AI — all within the framework of a vastly expanded appreciation of the central role of the customer experience.
SurveySensum
JULY 17, 2023
They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. According to PwC, “ Global Consumer Insights Pulse Survey ” 42% of customers surveyed cited products being out of stock as their biggest point of frustration.
SurveySensum
JULY 17, 2023
They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. According to PwC, “ Global Consumer Insights Pulse Survey ” 42% of customers surveyed cited products being out of stock as their biggest point of frustration.
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