Remove 2005 Remove Leadership Remove Management Remove Technology
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Like Just About All of Their Customers… I LOVE Wegmans!!!

Beyond Philosophy

CMC, is Thought Leadership Principal for Beyond Philosophy. They offer new technologies, such as the interactive recipe and shopping list feature on their web site, and an iPhone app that helps shoppers organize their purchase list on an aisle by aisle basis in the store – all to enhance the shopping experience.

2005 97
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Marketing Operations Defined for Wikipedia, Part I

ClearAction

Its growth was initially driven by the proliferation of marketing technology and increased pressure from the C-suite to prove the value of marketing and contribute to the bottom-line. The 2006 IDC CMO Technology Benchmark Study found that the headcount allocated to MO was about 2.5%.

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The Frontline Experience Gap

Horizon CX

The Experience Gap is Alive and Kicking The experience gap (delivery gap, Bain & Company, 2005) is well known: 80% of CEOs say they deliver great experiences, whereas only 8% of customers agree. IMS (inventory management system) said we had two. Technology alone will not save you. So, I sold one. Now it is only 80.

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Updated Philosophies Can Be More Impactful For Your CX Than Updated Tech

Second to None

Too often, brands blame a lack of technology or resources for their organizational problems. “Companies are rendered irrelevant by their scarcity of new thinking not the introduction of new technologies. The beauty of asking these two questions is that the answers can lead you to existing technology.

2005 48
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Everything You Need to Know about Text Analytics

Lumoa

You might get even more feedback than you can manage. Even if the feedback is read, it is not necessarily aggregated into leadership level in a way that would enable management decisions. But the management doesn’t care about all the 100 things that someone is complaining about. They expect actions and communication.

NPS 121
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The utility of now: How the IIJA and IRA are expediting the ‘utility of the future’ into the present

West Monroe

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

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The utility of now: How the IIJA and IRA are expediting the ‘utility of the future’ into the present

West Monroe

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.