Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. Adam Toporek. Adrian Swinscoe. Annette Franz.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Oracle

APRIL 2, 2018

Social media. Amanda Jobbins, Vice President, Demand Generation and Marketing, EMEA/APAC, Oracle. View 150+ marketing activities. Whether you’re part of service, marketing, sales, commerce, operations, or IT, if you’re working hard day (and night!) Social media. Discount code.

2018 10

2018 Customer Experience Events Social Media 10

QuestionPro Audience

SEPTEMBER 12, 2018

Or maybe you’re curious about sales and marketing efforts? Want to sound smart at your next social gathering? In 2007, 85% of Americans drove themselves to work, while 6% shared a ride with someone else. 4 — HOW CONTENT CAN TURN SALES & MARKETING INTO AN UNBEATABLE TEAM. Need insight into wine? The answer?

2007 27

2007 Transportation Social Media 2017 27

Martin Hill-Wilson

MAY 27, 2015

Engagement Strategies for Contact Centres) with Emma Samuel (Global Corporate Marketing Director at NewVoiceMedia). and we were spelling out the new doctrine of ‘real time’, ‘innovative’, ‘perpetual beta’ etc. There is a ton of it: from government level, to research firms to individual brands using research to prove a market demand.

2005 65

2005 2014 2013 2007 65

NetBase

JUNE 25, 2019

It’s sort of like trying to impress a Blackberry owner back in 2007 – it feels like we’re already there. With the release of NetBase AI Studio, our always-on approach to rapid innovation makes us the first social analytics provider to market with this revolutionary AI product. Digital Marketing. Brand Management.

2008 73

2008 E Commerce Social Media 2007 73

Service Untitled

JULY 17, 2013

What keeps a company in business in today’s competitive retail market? With the expert incorporation of social media, Burberry has more than 10 million Facebook followers, but even Twitter was not to be the final public method of expanding the younger consumer desire of fashion and function communication.

Fashion 51

Fashion Apparel 2007 2012 51

Answer Dash

JANUARY 9, 2019

I’ve been lucky enough to work in some type of “customer” area since 2007, starting off in the conference industry, then media about customer management (that’s what we called it), moving on to work in customer service for a Fortune 100 tech company for two years and focusing purely on customer experience thought leadership for the last three years.

2019 82

2019 Customer Experience Insurance Retail 82

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers). A little more context.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

ProProfs Chat

AUGUST 8, 2019

McDonald’s came up with this slogan in 2003 and partnered with Justin Timberlake to convert it into a marketing blitz. And, do you know that this is one of the longest-running slogans a brand has used to market itself? Here’s what the brand can do to maintain itself in a market which is flooded by more innovative newbie companies.

Customer Service 51

Customer Service Airlines E-support Brands 51

LiveChat

AUGUST 3, 2018

GEICO stands out as a shining example of a service company that puts its customer data to great use where customer service, marketing and sales are in glorious sync. It’s been 11 years since Steve Jobs released the very first iPhone to an expectant world on June 29, 2007. Never rest on a successful product.

Customer Focused 28

Customer Focused Multi-Channel Airlines 2007 28

SmartKarrot

FEBRUARY 4, 2022

The US market has high demand and supply of SaaS service providers. Many companies across industries use adobe tools and services, including marketing, printing, publishing, and digital media. Drips is a SaaS platform that has revolutionized the way organizations approach interactive marketing. Founded in: 2007.

2006 10

2006 2003 2010 2005 10

SmartKarrot

FEBRUARY 3, 2022

Brazil’s SaaS landscape is bustling, thanks to the number of innovative startups that entered the horizon in recent years. Hi Platform uses artificial intelligence to help businesses learn what their customers are saying about them on social media, automate customer support, and engage with them in real-time. Founded in: 2011.

E Commerce 10

E Commerce 2011 2012 2013 10

Grade.us

JUNE 17, 2019

There are hundreds of them, all generated over a career in digital marketing that's spanned nearly two decades. He absolutely can say, "I was into content marketing before content marketing was cool, " and he can get away with it. Go to almost any content marketing conference, and he'll be there. They want to move banks.

Banking 39

Banking Magazine Books 2007 39

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Some of these tools have millions of loyal users; others are newcomers or vertical market players. Company Seeks Social Media Software with a Focus in Marketing. Company Seeks Tool for Advanced Marketers.

Customer Engagement 43

Customer Engagement Engagement Social Media Omnichannel 43

Michel Falcon Experience

MARCH 12, 2019

In 2007, I was a young professional trying to really understand what I wanted to build my career off of; what was going to be my niche or my nitch? ” And it was super niche, 2007 nobody was really talking about it; shortly after, Zappos was the company that was really taking off, leveraging customer experience management.

Culture 12

Culture 2019 Engagement Net Promoter Score 12