CSM Practice

JULY 6, 2020

It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. 3. Changing Customer Priorities.

Sales 71

Sales Customer Success Connections Customer Base 71

Bold360

DECEMBER 1, 2016

The first is strong communication about why the change is happening. Regpack’s technology is based on Asaf’s Ph.D. For example, focusing on acquisition is not enough because that is just the beginning of the relationship; it is what happens after acquisition that matters for long-term success.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Barry Dalton. Bill Quiseng.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Barry Dalton. Bill Quiseng.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SmartKarrot

SEPTEMBER 18, 2020

The way schools buy educational technology has brought up an evolution in itself. Educational Technology – ‘EdTech’, helps ameliorates the overall teaching and learning process and augments the performance of the education system. Founded in 2008, it developed this AI-powered Chrome extension. Location: San Francisco.

2020 21

2020 2013 2008 Document 21

Kustomer

NOVEMBER 12, 2020

I’ve worked within big media and video and I have a fairly diverse background in communications and I’m also in media. And what excited me about them is that they combined two of my loves, technology and also video. And this is back in 2008, 2007, and YouTube was only a year old. Gabe Larsen: (02:32). Awesome, man.

2008 52

2008 Innovation Customer Service Leadership 52

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management.

2020 19

2020 2019 2002 2008 19

Lithium

DECEMBER 7, 2018

Our community instance that had began in 2006 had no named business stakeholder, no Community Manager, and no real business objectives before it morphed into the Lithosphere as we know it in 2008. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

Our community instance that had began in 2006 had no named business stakeholder, no Community Manager, and no real business objectives before it morphed into the Lithosphere as we know it in 2008. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

Our community instance that had began in 2006 had no named business stakeholder, no Community Manager, and no real business objectives before it morphed into the Lithosphere as we know it in 2008. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

Our community instance that had began in 2006 had no named business stakeholder, no Community Manager, and no real business objectives before it morphed into the Lithosphere as we know it in 2008. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

Our community instance that had began in 2006 had no named business stakeholder, no Community Manager, and no real business objectives before it morphed into the Lithosphere as we know it in 2008. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

Our community instance that had began in 2006 had no named business stakeholder, no Community Manager, and no real business objectives before it morphed into the Lithosphere as we know it in 2008. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

Our community instance that had began in 2006 had no named business stakeholder, no Community Manager, and no real business objectives before it morphed into the Lithosphere as we know it in 2008. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium.

2006 40

2006 2008 2005 2007 40

CustomerSuccessBox

APRIL 10, 2020

And I want to talk about the one function that is going to be most critical during this crisis – Customer Success. It’s becoming more and more evident that acquiring new customers won’t be as easy as 2019. So retaining the existing customers is of prime importance. But is customer success ready for covid-19?

Customer Success 52

Customer Success 2008 Travel 2010 52

SmartKarrot

JANUARY 18, 2022

Found by Manoj Dawane in 2016, VTION is an Indian-origin media technology innovation company that aims at measuring media audiences by analyzing consumer trends and behaviors. The real-time data provided by VTION provides valuable insights that help marketers and advertisers understand customer behaviors. Like what you are reading?

2011 11

2011 E Commerce E-support 2008 11

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. Founded in: 2008.

2006 10

2006 2003 2010 2005 10

SmartKarrot

JANUARY 25, 2022

It develops computer vision technology that combines a social photo platform with a stock photo platform in a mobile application. Its active online photographic community and market are among the most sought-after names of well-known companies. Established in 2008, Zalando is an online apparel retailer with over 150000 products.

Banking 10

Banking Fashion 2014 Travel 10