Gainsight

JUNE 23, 2022

The only solution is to consider more scalable ways to reach your customers, including: Automation through digital touches. Pooled approaches to customer success. Peer-to-peer communities to allow clients to help one another. In-app communications to drive customer success from inside your product.

Financial 52

Financial Chief Customer Officer 2022 2008 52

CustomerSuccessBox

APRIL 10, 2020

And I want to talk about the one function that is going to be most critical during this crisis – Customer Success. It’s becoming more and more evident that acquiring new customers won’t be as easy as 2019. So retaining the existing customers is of prime importance. But is customer success ready for covid-19?

Customer Success 52

Customer Success 2008 Travel 2010 52

CSM Practice

JULY 6, 2020

It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. 3. Changing Customer Priorities.

Customer Success 71

Customer Success Sales Connections Customer Base 71

Wootric

FEBRUARY 14, 2019

Why we love Ellie: She’s a speaker, writer, and Senior Director of Customer Success at SAP Concur. Through hyper-growth SaaS companies, Ellie developed a fascination with the customer. Realizing the impact and the translated value for an organization, she created PictureCS (CliffsNotes for Customer Success Best Practices).

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

CSM Practice

JULY 6, 2020

It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. 3. Changing Customer Priorities.

Sales 71

Sales Customer Success Connections Customer Base 71

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. That is what brought over 5,500 customer success and product managers to travel to the Bay Area, so we had to think big and change the game. Not All Vendors Are Created Equal. Agenda and Flow.

Events 88

Events Demo Hotels Connections 88

Retently

MARCH 18, 2019

Tesla is well-known for providing a hassle-free, personalized customer experience , and they have even started allowing customers to escalate issues to a company executive. Tesla customer reps also communicate with other internal departments to improve the customer experience. And that’s no speculation.

Net Promoter Score 133

Net Promoter Score NPS Customer Retention Loyalty 133

SmartKarrot

FEBRUARY 4, 2022

Founded in: 2008. It also helps improve team communication. The platform offers communication tools, such as team messaging and video conferencing. This all-purpose communication tool eliminates the need to use separate applications for day-to-day business communications. Founded in: 2008. contact-form-7].

2006 10

2006 2003 2010 2005 10

SmartKarrot

JANUARY 18, 2022

The tool helps businesses identify the best content for all of their communication channels, share it with their audiences, and track how they connect with it. Capillary Technologies was founded in 2008 by Ajay Modani, Aneesh Reddy, and Krishna Mehra. Capillary Technologies. Conclusion.

2011 11

2011 E Commerce E-support 2008 11

Kustomer

NOVEMBER 12, 2020

I’ve worked within big media and video and I have a fairly diverse background in communications and I’m also in media. And this is back in 2008, 2007, and YouTube was only a year old. I’ve worked within print production. I’ve worked within the education sphere. Gabe Larsen: (02:32). Awesome, man.

2008 52

2008 Innovation Customer Service Leadership 52

SmartKarrot

SEPTEMBER 18, 2020

Founded in 2008, it developed this AI-powered Chrome extension. With 31 million monthly users, the platform makes communicating school-related deadlines and objectives simpler. The product is targeted at preschools and daycares and used for tracking attendance, recording activities, communicating with parents, etc.

2020 21

2020 2013 2008 Document 21

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management.

2020 19

2020 2019 2002 2008 19

Bold360

DECEMBER 1, 2016

The first is strong communication about why the change is happening. But they are missing on the unstructured text part which carries the emotion, the gestalt, the “how they really feel about your brand” – i.e., the true Voice of the Customer, in their words. I will give you a non-work related example to drive the point home.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. He authored the Customer Success book for Wiley! Bill Quiseng.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Lithium

DECEMBER 7, 2018

Our community instance that had began in 2006 had no named business stakeholder, no Community Manager, and no real business objectives before it morphed into the Lithosphere as we know it in 2008. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

Our community instance that had began in 2006 had no named business stakeholder, no Community Manager, and no real business objectives before it morphed into the Lithosphere as we know it in 2008. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

Our community instance that had began in 2006 had no named business stakeholder, no Community Manager, and no real business objectives before it morphed into the Lithosphere as we know it in 2008. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

Our community instance that had began in 2006 had no named business stakeholder, no Community Manager, and no real business objectives before it morphed into the Lithosphere as we know it in 2008. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

Our community instance that had began in 2006 had no named business stakeholder, no Community Manager, and no real business objectives before it morphed into the Lithosphere as we know it in 2008. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

Our community instance that had began in 2006 had no named business stakeholder, no Community Manager, and no real business objectives before it morphed into the Lithosphere as we know it in 2008. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

Our community instance that had began in 2006 had no named business stakeholder, no Community Manager, and no real business objectives before it morphed into the Lithosphere as we know it in 2008. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium.

2006 40

2006 2008 2005 2007 40

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. He authored the Customer Success book for Wiley! Bill Quiseng.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SmartKarrot

JANUARY 25, 2022

It has over 200 global customers spread across 65 countries who serve over 53 million end-users. MoinAI is a self-learning AI chatbot that helps businesses communicate with their customers on digital platforms. Established in 2008, Zalando is an online apparel retailer with over 150000 products.

Banking 10

Banking Fashion 2014 Travel 10