Clarabridge
MAY 10, 2018
From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights. . Executive Vice Chairman, Founder and Chief Strategy Officer Sid Banerjee took us through the inception of the company and how the Clarabridge product suite has evolved to help brands optimize customer data and transform experiences.
West Monroe
DECEMBER 11, 2022
These circumstances—and a looming market correction—pose a number of questions to banking leaders: Do we simply batten down the hatches and play the defensive game of tighter budgets and conservative underwriting? Or do we invest in improving our competitive position in the market when the majority of institutions are gun shy?
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Thematic
DECEMBER 9, 2022
How can you stay relevant to consumers in a competitive market - especially one under the pressure of a recession? By listening to your customers. It seems obvious, but according to Hubspot research , 42% of businesses don’t survey their customers or collect feedback. How to use customer insights to your advantage: 1.
Retently
JULY 28, 2023
It involves ensuring a seamless experience at every touchpoint, aligning various departments to deliver exceptional customer service, and implementing customer-focused strategies to improve satisfaction. Their role is to champion the customer’s perspective and advocate for their needs within the company.
Eptica
FEBRUARY 6, 2019
Date: Wednesday, February 6, 2019 Author: Pauline Ashenden - Marketing Manager Why focusing on CX is key at times of change. Author: Pauline Ashenden - Marketing Manager Most industries today are radically different compared to 20 or even 10 years ago. Published on: February 06, 2019. Share this page on: Tweet.
West Monroe
JUNE 29, 2017
For the first time in the post Great Recession era, the economy has proven it can withstand the effects of reversing the Quantitative Easing (QE) practices that began back in November of 2008. The increase in supply will drive down the price of the securities, thus increasing market interest rates. What does it all mean for banks?
Alida
MARCH 5, 2021
The global pandemic may have impacted how consumers buy luxury goods, but the market is still growing. consumers will likely return quickly to paying full price for luxury goods—the same way they did after the 2008 global financial crisis. According to McKinsey & Co.,
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