Kustomer

APRIL 9, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by John DiJulius of The DiJulius Group to discuss customer loyalty, growth preparation, and employee management. The last big recession was in 2008 and no one wants to relive that. John is an entrepreneur and has three businesses.

Loyalty 59

Loyalty Airlines Leadership 2021 59

BirdEye

JULY 7, 2023

A great example is an AI chatbot that takes on customer support duties via an organization’s mobile app, website, or social media channels. Social media chatbots: These can integrate with your existing social media networks and provide customer support directly on these platforms.

Customer Service 96

Customer Service Social Media Banking 2008 96

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. Utilizing a social media influencer’s pull is just as much about increasing brand recognition as it is about increasing sales.

Connections 75

Connections Brands 2008 Social Media 75

Kitewheel

JULY 2, 2020

Some ways to do this might be retargeting customers who haven’t been in touch in the past few months, extending the period to use loyalty rewards, and offer additional loyalty rewards and discounts for digital retail behaviors. Social Media . Significant Challenges and Opportunities for Digital Retail.

Retail 52

Retail Social Media 2008 Consumers 52

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. Utilizing a social media influencer’s pull is just as much about increasing brand recognition as it is about increasing sales.

Connections 63

Connections Brands 2008 Social Media 63

ShepHyken

MAY 26, 2017

seconds in 2008 with a mind boggling 19.19 The ‘holy grail of metrics’ is used by most companies worldwide to track customer loyalty. Customer satisfaction is another crucial metric that businesses rely on to gauge customer happiness as well as loyalty. Bikash Mohanty is the Content and Social Media guy at CloudCherry.

Metrics 91

Metrics Net Promoter Score Blog Effort Score 91

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Moreover, at least two-thirds of Fortune 1000 companies pore over their NPS results religiously, using the metric as a barometer of customer satisfaction and loyalty. Almost 40 to 50% of them, in fact.

NPS 83

NPS Customer Centricity Loyalty Presentation 83

ShepHyken

NOVEMBER 6, 2020

Understanding your consumer is a key piece of customer service and developing loyalty to your brand. Broad insights, such as social media usage habits by generation, may be available for free from reputable research sources, however industry-specific information is likely guarded behind a paywall. Primary Research.

Insights 102

Insights Customer Service Marketing 2008 102

Pink Guava

APRIL 26, 2020

But there is always a silver lining after a doom, and history is the witness that every doom had been a change to start the NEW, be the dotcom, 2008 prime recession or the Great Depression of the 1920s. Worldwide usage of internet has increased 70% and social media up to 20-30% more than from pre-covid times.

Social Media 84

Social Media Financial Innovation 2008 84

CSM Magazine

FEBRUARY 7, 2020

From branded apps to social media, you have all the tools you need. Since the 2008 global financial crisis, peoples’ trust in banks, credit unions, and direct lenders withered. Excellent customer experience is one of the critical elements that determine customer loyalty. First, you have to diversify.

Customer Service 52

Customer Service Banking 2008 Financial 52

Customers Rock!

APRIL 14, 2010

We had a great discussion around listening to customers, gathering social media feedback and turning it into action inside of a company, and of course we talked about the NetPromoter score and how to use it strategically. Recently on Customers Rock! Delivering Voice of the Customer to Enable Customer Delight and Financial Gains.

Social Media 61

Social Media 2007 2009 2008 61

Chadwick Martin Bailey

DECEMBER 4, 2019

More specifically, the technology brands we covered had lower association with being “trustworthy” than our bundle of Financial Services brands, despite the financial meltdown of the 2008 Great Recession still in people's collective consciousness, and just two years after the massive Experian credit history data breach.

2008 52

2008 Brands Financial Social Media 52

Magellan Solutions

MARCH 24, 2020

Over time, this connection transforms into loyalty which then leads to frequent purchases and stronger brand recommendations. Hootsuite is a social media management platform that aims to transform social enterprises by connecting people with the world. Established in 2008, Hootsuite is serving over 18 million customers.

Customer Service 40

Customer Service Call Center Telecommunications Banking 40

NetBase

MAY 7, 2020

Using the 2008 recession to navigate through this rough terrain, Europe is predicting the largest quarterly decline in economic activity since World War II, meaning approximately an 8 to 13 percent drop in gross domestic product (GDP) , even with precautionary measures in place. Learnings from Europe. New Twist on Consumer Engagement.

Retail 71

Retail Consumers Social Media Government 71

Wootric

FEBRUARY 14, 2019

He has implemented successful CX, VoC, social media and marketing programs and led highly-engaged teams, both co-located and remote around the globe. Her methodology provides clients with a disciplined and sustainable approach to increasing customer lifetime value and loyalty. Lisa Abbott. Rachel English. Sarang Bhatt.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Chattermill

MAY 12, 2019

The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi. in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. We thought we’d take a look back and put together a list of the best of the best. looks at NPS through an updated lens.

Customer Experience Professionals 56

Customer Experience Professionals Books Customer Experience Hotels 56

LiveChat

JANUARY 23, 2020

Many community members won’t have to come to your live chat or ping you on social media because they will get advice on how to solve their problems from fellow community members. Apart from customer feedback, Gloria also mentioned brand advocacy that’s intertwined with brand loyalty and brand evangelists.

Brands 69

Brands 2008 Feedback Entertainment 69

LiveChat

JANUARY 23, 2020

Many community members won’t have to come to your live chat or ping you on social media because they will get advice on how to solve their problems from fellow community members. Apart from customer feedback, Gloria also mentioned brand advocacy that’s intertwined with brand loyalty and brand evangelists.

Brands 28

Brands 2008 Feedback Entertainment 28

CSM Magazine

JANUARY 20, 2021

Key Features of CodeBroker CS Resolve: Instantly send coupon or gift card via the customer’s preferred digital channel: chat, text, email, social media. Drive customer loyalty and retention. Single-use security prevents coupons and gift cards from being used more than once. Save service reps time handling dissatisfied customers.

Customer Service 59

Customer Service 2008 Customer Service Representative Social Media 59

ClearAction

MAY 28, 2015

Q: When companies don’t get it right, customers are taking to social these days to gripe about it and get action. A: Yes, but “ social media ” tends to be rigidly defined as Facebook, LinkedIn, Twitter, and other popular platforms. Q: What does “micro level” problem solving in customer experience mean? A: Absolutely.

Customer Experience 110

Customer Experience Social Media Customer Experience Management 2008 110

Beyond Philosophy

FEBRUARY 21, 2016

Customer behavior research studies consistently show that elements of vendor trust, represented by image and reputation, are significant drivers of loyalty and disloyalty, advocacy and alienation, bonding and rejection. This is especially true now because of the permanency provided by social media.” Power annual studies).

Banking 68

Banking 2008 B2C Financial 68

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

ClearAction

AUGUST 21, 2016

Q: When companies don’t get it right, customers are taking to social these days to gripe about it and get action. A: Yes, but “ social media ” tends to be rigidly defined as Facebook, LinkedIn, Twitter, and other popular platforms. Q: Can companies turn their customer experience reputation around?

Brands 54

Brands Customer Experience Social Media 2008 54

QuestionPro Audience

DECEMBER 1, 2016

Millennials are constantly expressing their interests on social media channels, and travel is not excluded from the trending topics identified by “hashtag goals.” In contrast, millennials came of age in a time of financial instability due to the recession in 2008. How Millennials are Travelling. Select your respondents.

Travel 60

Travel Social Media 2008 Books 60

Retently

MARCH 18, 2019

Well, by far the most effective way to measure customer satisfaction and loyalty is via the Net Promoter Score. Even today, Amazon is actually boasting amazing customer loyalty, at least according to Forbes ; however, the company isn’t quite ready to share exact customer numbers. What Do These Companies Have in Common?

Net Promoter Score 133

Net Promoter Score NPS Customer Retention Loyalty 133

ijgolding

MARCH 7, 2016

In 2008, Woolworths left a huge hole in high streets all over Britain – it had completely failed to remain relevant to the consumer and ceased to be a viable business. Started by American entrepreneurs, the aim was to match the success of another retail stalwart – Woolworths.

2015 64

2015 Financial Retail Social Media 64

SurveySensum

JANUARY 15, 2024

The effect of these reviews extends beyond individual purchases and shifts brand perception and customer loyalty. Leveraging Reviews for Marketing: Showcase positive reviews on product pages, social media, and marketing materials to enhance brand reputation. In 2012, he founded Ubuy and is also the company CTO.

E Commerce 59

E Commerce 2008 2012 Demo 59