2010 Culture Leadership Technology 
TechSee
JUNE 16, 2022
By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. Follow on LinkedIn. Follow on LinkedIn.
CSM Magazine
FEBRUARY 7, 2023
This is hardly surprising – we’ve had some of the biggest business-shifting changes in living memory happen simultaneously in the last couple of years, and leadership teams have had to continually adapt and evolve. For some companies, it seems recruitment and retention has never been so difficult. Rather than ‘what can we offer?’
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Customer Bliss
APRIL 26, 2016
Margie’s team, the Customer Advocacy Office, was founded in November 2015 to lead a broad transformation to a customer-centric culture. The team includes 130 professionals responsible for Customer Strategy, Metrics & Insights, Employee Culture, and Operations. I call that One-Company Leadership. ” — Margie.
Gainsight
JULY 11, 2023
The Beginning In 2010, seeds were planted for what would become Northpass. A few years later, in 2012, my company was acquired by SPS Commerce (NASDAQ SPSC), and as part of that acquisition, I joined their leadership team. And after meeting Gainsight’s leadership team, it was clear that our companies shared many of the same values.
ChurnZero
JANUARY 10, 2020
For Customer Success teams to continue to expand, it’s crucial they have dedicated leadership to rally internal support and fortify their position within the broader organization. . I am excited to have Lisa as part of my senior leadership team.” Follow and find Lisa on LinkedIn. . .
Bold360
DECEMBER 12, 2019
In one recent study, more than two-thirds of companies said they competed primarily on the basis of customer experience—up from only 36% in 2010. Well, best-in-class brands are investing in CX technologies like live chat and AI to respond more effectively to customer needs. So what makes good customer service? Why can’t you?”
SurveyGizmo
JUNE 19, 2018
Disengaged employees have a higher chance of feeling burned out and not providing the highest quality services possible, which is why nurse engagement was the number one variable that correlated to patient mortality, a 2010 Gallup study of 200 hospitals found. Culture/Inclusion. Overall satisfaction with company culture.
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