ijgolding

MAY 21, 2018

Products that were once seen as being ground-breaking, innovative and unique, can now be copied and manufactured for a fraction of the price by factories in China. I actually wrote an article about Littlewoods in 2013 – entitled ‘re-invention and innovation’ , it serves as the perfect case study of effective business transformation.

Retail 74

Retail 2005 2009 2013 74

SmartKarrot

JANUARY 5, 2021

Today, his love for technological innovation, science, and creativity has established him as one of the most respectable business outcomes and Customer Success experts globally. An accomplished Customer Success strategist, Irit has the rich legacy of being voted as one of the Top 100 Customer Success Strategists since 2013.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

SmartKarrot

MARCH 8, 2022

Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. Keri Keeling.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

SmartKarrot

JANUARY 5, 2022

She’s been a key figure in the CS industry, by shaping Customer Success methodologies and best practices used today. Irit is also the Chief Customer Officer & CEO at CSM Practice. She’s been on the Top 100 Customer Success Strategists list since 2013, which is a testament to her contributions and dedication to the CS space.

Customer Success 23

Customer Success 2022 Chief Customer Officer B2B 23

Gainsight

OCTOBER 7, 2019

The growth of the CS movement is further evidenced through the company’s annual customer success conference, Pulse, which was sold-out in May of this year. Since the inaugural event, attendance has grown from 300 in 2013 to 5,500 in 2019. Speaking of innovation – our team recently launched a new feature for Gainsight PX.

Customer Success 13

Customer Success Customer Centricity Healthcare Events 13

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SurveySensum

JULY 14, 2020

Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Gainsight

FEBRUARY 2, 2024

Companies engaging their customers with up-to-date product information and success content are reducing churn, decreasing support costs, and improving customer satisfaction. In short, customer training leads to customer retention. You will very quickly begin to see a more informed customer base.

Seminar 52

Seminar Webinar Document Consulting 52

GetFeedback

APRIL 25, 2019

Having creative solutions isn’t remotely enough to attract new customers and retain your old clientele. In 2019, you have to think innovatively and be up to date with all the current trends. Combine them with your existing business approach and you will see a positive customer voice surrounding your brand at all times.

Marketing 170

Marketing Social Media 2019 Brands 170

Customer Guru

DECEMBER 13, 2017

Each year, a new wave of technological advancements is introduced to customers. Furthermore, disruptive startups launch innovative products that get adopted by millions of users almost overnight. Companies that are not using technology to connect and interact with their customers are becoming irrelevant for the consumer.

Customer Experience 119

Customer Experience 2017 Chief Customer Officer Customer Centricity 119

Amity

OCTOBER 31, 2016

I’m the VP, Customer Success here at Uberflip. The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new.

Customer Success 0

Customer Success Customers Definition Metrics 0

Magellan Solutions

APRIL 23, 2021

This is not only to max out innovation and technology but to safeguard their data and information. These factors are various issues in relation to customer retention, loss of sales, reimbursement costs and brand damage. . With regards to your data and information security, we are ISO 27001:2013 certified and HIPAA-compliant.

Document 52

Document Transportation 2013 Information 52

Customer Bliss

MAY 25, 2017

In short, it means consistency — or as I’ve called it, experience reliability and innovation. Positive customer experience: Do companies “get” it? Research from 1972 to 2013 showed that many S&P 500 companies valued customers only as, essentially, wallets with fingers. Realize that.

Customer Experience 210

Customer Experience 2013 Innovation Customer Retention 210