Connective DX

FEBRUARY 20, 2020

In today’s increasingly digital culture, adoption of tech trends is critical for the rail industry to reach customers faster, gather data more accurately while still protecting it, reach new safety milestones, and make smarter decisions. Giving control to rail customers. Using automation for track inspections.

Technology 59

Technology 2017 2013 Books 59

Experience Investigators by 360Connext

JUNE 8, 2021

Many organizations are benefiting from leveraging machine learning and artificial intelligence tools to isolate data points that can help predict next actions and future customer desired outcomes. What can a business leader do to look ahead and predict future customer behavior? How to Look for & Consider Customer Experience Clues.

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

InMoment XI

AUGUST 9, 2016

I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. In 2013 IBM reported over 2.5 Big Data is back on the corporate agenda. exabytes of data were created every day; by 2014 this was 2.3 zettabytes. View Article

2013 249

2013 2014 Customer Experience Article 249

CSM Magazine

FEBRUARY 6, 2024

AI-powered chatbots have made significant progress in customer service over the years. Although digital customer service solutions can be quick and efficient, they often offer generic and automated responses that are not personalised to individual customers.

Customer Service Representative 98

Customer Service Representative Customer Service 2013 Exceptional Customer Service 98

InMoment XI

AUGUST 9, 2016

I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. In 2013 IBM reported over 2.5 Big Data is back on the corporate agenda. exabytes of data were created every day; by 2014 this was 2.3 zettabytes. View Article.

2013 200

2013 2014 Customer Experience Article 200

InMoment XI

AUGUST 9, 2016

I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. In 2013 IBM reported over 2.5 Big Data is back on the corporate agenda. exabytes of data were created every day; by 2014 this was 2.3 zettabytes. View Article

2013 200

2013 2014 Customer Experience Article 200

CSM Magazine

DECEMBER 2, 2021

Since deploying the BigChange job management platform, Trustee has also been able to deliver significant improvements in customer service by providing digital, real-time reporting from service engineers using mobile devices linked to live vehicle tracking. However, it’s customer service where the greatest benefits are being realised.

Technology 52

Technology 2018 2013 Customer Relationship Management 52

CSM Magazine

MARCH 25, 2024

” BigChange provides customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence in one simple to use and easy to integrate system. BigChange eliminates inefficient paper-based processes and as a complete end-to-end solution, it typically replaces multiple systems.

2013 52

2013 2018 Customer Relationship Management 2020 52

Chattermill

JULY 30, 2018

The Customer Experience Technology Stack | Feedback Collection. The Customer Experience Technology Stack | Feedback Collection. You need to be able to keep a finger on the pulse of how your customers are feeling. You need to be able to keep a finger on the pulse of how your customers are feeling.

Feedback 40

Feedback Technology Customer Experience 2013 40

Totango

MAY 27, 2022

SaaS businesses adopt product-led marketing to lower customer acquisition costs while improving customer retention and accelerating revenue growth. Product-led growth is a marketing, sales, and customer retention strategy that relies on the customer’s experience with the product to drive purchases. What is PLG?

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2013 2004 Customer Retention 2007 121

Customer Bliss

JULY 11, 2017

This is his third time around in a tech customer experience role, previously having held similar jobs at DocuSign and Citrix. Catherine is committed to delivering world-class products and services that drive customer adoption, loyalty and business results. Some include: Customer satisfaction. Customer retention.

Leadership 0

Leadership Customer Experience 2013 2011 0

Magellan Solutions

AUGUST 25, 2021

Case in point: 3D technology market. In this article, we will discuss the direct relationship of 3D technology and outbound telemarketing services Philippines. The Coming of Age of 3D Technology. Telemarketing companies Philippines and 3D technology seem to belong in different business spaces. Telemarketing. TALK TO US!

Technology 52

Technology Marketing Call Center 2028 52

CSM Magazine

NOVEMBER 4, 2020

The UK’s largest rental equipment company Sunbelt Rentals has boosted productivity of its plant delivery operations by as much as 30 percent following the introduction of new technology from Leeds-based BigChange. BigChange provides a single platform CRM, Job Scheduling, Mobile App Tracking and a Customer Portal.

Technology 52

Technology 2018 2019 2013 52

CSM Magazine

SEPTEMBER 6, 2023

BigChange has launched a new Customer Portal allowing BigChange users to give their customers an easy way to book and track jobs online. Customers can even track the engineer on route and their likely arrival time. BigChange software can then automatically generate notifications such as reminders and job completions.

2013 52

2013 2018 Customer Relationship Management Books 52

CSM Magazine

MARCH 19, 2024

” A further award – the BigChange Big on Inclusion Award – also offers a prize of £2000 and is open to all current BigChange customers. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

2013 52

2013 2018 2020 2019 52

Retently

MARCH 23, 2023

You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers. Ready to start?

Net Promoter Score 124

Net Promoter Score NPS Insurance Airlines 124

CSM Magazine

DECEMBER 6, 2023

CommBox, the pioneer in AI-powered customer communications, is launching its new generative AI solution. Era AI’s functionality scans enterprise knowledge sources and, in just seconds, provides customers with accurate, highly personalised information through the digital messaging channel of their choice.

Customer Service 52

Customer Service Telecommunications 2013 Customer Satisfaction 52

CSM Magazine

MARCH 14, 2024

Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. Field engineers use the BigChange app on tablets and are automatically connected to the back-office system so they can access all relevant customer and site information.

Management 52

Management E-support 2018 2013 52

CSM Magazine

MAY 16, 2024

EnviroVent is also boosting customer service with automated notifications and updates, and the ability for customers to self-serve important documents and site reports. “It wasn’t responsive to our, or our customers’ needs, and it wasn’t reactive to changes in the business. .

2018 52

2018 E-support Customer Relationship Management 2013 52

Customer Bliss

APRIL 19, 2019

“The expectations of people, thanks to technology, are different. You want it now, you want it fast, you want good service, you want it with no friction,” says Fernando Machado, Global Chief Marketing Officer at Burger King, regarding the company’s transformation to improve its guest experience and meet customer needs.

Guest Experience 135

Guest Experience 2013 2017 Customer Experience 135

TechSee

JANUARY 24, 2019

Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. Live video support can be used by customer service agents either to initiate a face-to-face live video chat support session or to offer live video interactive assistance.

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2025 Contact Center Financial Document 141

CSM Magazine

OCTOBER 2, 2023

It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

2013 59

2013 2018 Customer Relationship Management 2020 59

CSM Magazine

NOVEMBER 28, 2019

Subscan UDS, the UK utility, drainage, and survey company, has implemented a high tech mobile workforce system from Leeds technology company BigChange. . BigChange vehicle tracking is not only useful for providing visibility to operations and customer services back in the office but it is also helping improve the quality of driving.

Technology 52

Technology 2018 2013 2017 52

CSM Magazine

MARCH 27, 2024

. “It is easy to use and it gives us total visibility, from any location, providing transparency for support staff, management and our customers.” This is improving the company’s response to emergency callouts and boosting customer service with live updates and accurately calculated ETAs.

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

NOVEMBER 22, 2023

After viewing an invoice summary on the engineers’ mobile device, a customer receives a payment app link. “And because invoices are paid directly by the customer on a job’s completion, there is no need to chase payments. A ‘pay now’ screen then pops up on their phone for easy, one-click payment.

2013 52

2013 2018 2020 Banking 52

CSM Magazine

APRIL 18, 2024

The cloud-based system incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal. ” DSSL customers are also noting the changes in the business with real-time sharing of information between the field and the office, and more detailed and comprehensive reporting.

Management 52

Management 2009 2018 Customer Relationship Management 52

Comm100

FEBRUARY 19, 2021

Buzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around. In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. Customers have more power than ever to get their voice heard and listened to.

Customer Experience 133

Customer Experience 2013 2020 Consumers 133

BirdEye

JUNE 27, 2023

This achievement is a testament to the unwavering support of our customers, partners, investors, and employees, as well as our relentless pursuit to help local businesses, big and small. Birdeye has been consistently rated as the #1 platform for reputation management and customer experience by G2 Crowd, Google, and Capterra.

2013 52

2013 Innovation Customer Experience Management Technology 52

CSM Magazine

MARCH 7, 2024

Since implementing the 6-in-1 cloud based BigChange system Jet Wash Shop has seen its team of highly trained engineers increase by 300 percent, exceed a 97 percent hit rate on customer KPIs and maintain a 5-star rating on Google. Vehicle locations can also be used to automatically update customers with accurate ETAs if required.

Automotive 52

Automotive 2018 Customer Relationship Management 2013 52

CSM Magazine

JULY 19, 2023

Significant resource planning efficiencies help European customer service outsourcer release valuable time back into customer care. This equates to 22,500 minutes (375 hours) saved per week, extra time that agents can devote to improving customer service. Agents handle on average 170,000 contacts every week.

Multi-Channel 52

Multi-Channel 2013 Social Media Customer Care 52

InMoment XI

DECEMBER 5, 2012

We are very excited to announce that Carine Clark has joined Allegiance as president and CEO, effective January 2, 2013. She recognizes that Allegiance can become a game changer and drive the trend toward customer empowerment with technology that helps companies achieve greater customer experience insight.

2013 200

2013 Marketing Insights Technology 200

InMoment XI

DECEMBER 5, 2012

We are very excited to announce that Carine Clark has joined Allegiance as president and CEO, effective January 2, 2013. She recognizes that Allegiance can become a game changer and drive the trend toward customer empowerment with technology that helps companies achieve greater customer experience insight.

2013 200

2013 Marketing Insights Technology 200

InMoment XI

DECEMBER 5, 2012

We are very excited to announce that Carine Clark has joined Allegiance as president and CEO, effective January 2, 2013. She recognizes that Allegiance can become a game changer and drive the trend toward customer empowerment with technology that helps companies achieve greater customer experience insight.

2013 200

2013 Marketing Insights Technology 200

Win the Customer

SEPTEMBER 28, 2015

Customers are demanding more options and flexibility, so it’s wise for businesses to find multiple payment options that work for them and their customers to deliver complete customer experiences. Customers want and need flexible payment options.

E Commerce 102

E Commerce Customer Experience 2013 Customers 102

CSM Magazine

JULY 17, 2023

Big-screen graphs and tables provide an instant view of performance, such as job costs, productivity, customer service, and finance. Currently BigChange has developed 7 different dashboards covering job performance, resource utilisation, customer service, sales, invoices due, quote status and job profitability.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

OCTOBER 19, 2023

BigChange is a cloud-based ‘6 in 1’ solution incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system. For more information, please visit www.bigchange.com.

2013 52

2013 2018 Customer Relationship Management 2020 52

Customer Bliss

MAY 3, 2017

This especially holds true when it comes to customer service. In fact, CEB data shows that 81 percent of customers today will use self-service channels first before reaching out to a company to speak to a customer service rep live. However, self-service is proving to be a double-edge sword for both companies and customers alike.

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Customer Service 2013 Contact Center 2011 134