Win the Customer
NOVEMBER 14, 2016
Thanks to increasing connectivity, your customers can now voice their frustrations to everyone on social media. Research has shown that in the period between 2009 and 2014, the number of Twitter users using the platform for customer service doubled to 22%. So, which companies do social customer service right?
Tricia Morris
JUNE 19, 2015
While many brands and organizations are stepping up and keeping up when it comes to multichannel customer service , it’s the transition between channels where service often stumbles, causing extra frustration for customers, even those who wanted to save time and effort by serving themselves.
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Maz Iqbal
OCTOBER 2, 2014
Here is what The Economist said back in July 2014: … on July 21st Tesco abruptly announced that Mr Clarke would be leaving his job, apparently prompted by a warning that profits in the first half of 2014 would come in “below expectations”. Was this done by providing superior customer service in the stores?
Experience Investigators by 360Connext
NOVEMBER 8, 2022
They create a top level for Customer Experience (usually a VP of…customer experience or customer insights) and wish that leader well. CX strategy is not just about the customers. Customers are willing to pay more for the experience qualities that matter most to them. ( No resources.
Lumoa
JUNE 14, 2023
Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. Think about it. Or recommend them to your friends and family?
Eptica
JANUARY 23, 2019
Author: Pascal Gauvrit - CTO In an era dominated by social media and smartphones, it is easy to write email off as yesterday’s channel when it comes to customer service. 82% of this group are on email, up from 69% in 2014. Why chat is key to successful customer experience for every brand. Share this page on: Tweet.
Maz Iqbal
DECEMBER 30, 2014
So in this final conversation of 2014, I want to share with you my thoughts on what it takes to become great; greatness necessarily involves effecting significant and substantial change. Or the customer journey mapping? IVR) have they taken you to the heights of sales effectiveness and/or customer service delight?
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