Natalie Petouhof

MAY 11, 2016

Tweet I’m judging the 2016 Constellation SuperNova Awards ! Every year the Constellation SuperNova Awards recognize individuals for their leadership in digital business. Nominate yourself or someone you know before August 8, 2016. To learn more, apply here: https://www.constellationr.com/events/supernova/2016.

2016 40

2016 Innovation Leadership Retail 40

Natalie Petouhof

FEBRUARY 28, 2016

Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights.

Innovation 45

Innovation Management E-support Contact Center 45

Natalie Petouhof

FEBRUARY 21, 2016

Using the Sales Cloud to Grow Win Ratios… We will be recognizing nine individuals who demonstrate true leadership in digital business through their application of new and emerging technologies. February 8, 2016 application process begins. August 8, 2016 last day for submissions. September 21, 2016 polls close.

2016 40

2016 Customer Service Customer Experience E Commerce 40

Natalie Petouhof

MARCH 3, 2016

Tweet Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. It is being held March 7-9th, 2016 in Orlando, Florida. Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event.

Omnichannel 40

Omnichannel Connections 2016 Contact Center 40

Natalie Petouhof

MAY 17, 2017

Digital transformation, innovation and CRM and ERP implementations are IT implementation of people, process and technology. Perhaps it stems from leadership that doesn’t know there’s a whole science and set of CC and OCM methodologies that go along with IT implementations. 28 July 2016. ** Rogers, Bruce.

Fashion 40

Fashion Leadership 2016 Culture 40

Natalie Petouhof

NOVEMBER 10, 2016

Tweet Searches for Influencer Marketing have grown 5x in 2015 according to a study from Google Trends from January 2016. The acquisition of TubeMogul strengthens Adobe’s leadership in digital marketing and advertising technology. So how does a company get their target customer’s attention? Video seems to be a prime candidate.

Advertising 40

Advertising 2015 2016 Innovation 40

ijgolding

JANUARY 15, 2016

Metrics, Measurement and ROI. Experience Design, Improvement and Innovation. In 2016, there are still TOO MANY organisations who are yet to fully COMMIT to Customer Experience – they have a lack of leadership; governance; emotion; and knowledge on how to become more customer centric. Customer Experience Strategy.

Customer Experience 56

Customer Experience Customer Experience Professionals Customer Centricity 2016 56

Natalie Petouhof

MARCH 6, 2017

It is key to so many aspects of a business: growth, innovation, cost savings, new product development… There’s so much to learn about how the work place must change or companies will loose their competitive edge… Practical Research and Toolkits To Jumpstart Your Culture. So Who Are Some of The Speakers? I Hope So! .

Culture 40

Culture Competitive Advantage 2015 2012 40

SurveySensum

JULY 14, 2020

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. She has carved a successful career in both customer service and CX leadership across Financial Services and Telcos. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Natalie Petouhof

SEPTEMBER 22, 2016

If you’d like to learn more about this, please join me on Wednesday, Sept 28th at Sept 28, 2016 @ 10am PT/1pm ET for a Live Webinar and we will look at this topic in-depth! When that is done, the customer experience is truly optimized from both the DPM and DX perspective and the CX perspective.

Customer Experience 69

Customer Experience Customer Experience Professionals Social Media 2016 69

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Adrian Swinscoe. Aimee Lucas. Barry Dalton. Bill Quiseng.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Adrian Swinscoe. Aimee Lucas. Barry Dalton. Bill Quiseng.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

2021 45

2021 Events Social Media 2013 45

Natalie Petouhof

MAY 9, 2016

Instead of having silos trying to each engage with the customer, suites provide the opportunity for employees to collaborate when engaging with customers (especially when the organization change management issues are dealt with from a leadership point of view.) As we listened to Mark V.

2016 40

2016 Social Media Banking 2015 40

Experience Matters

APRIL 7, 2015

Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. Confirmit’s commitment to fostering innovation is nothing new.

2015 97

2015 Multi-Channel 2014 CEM 97

CX University

OCTOBER 19, 2017

Paul Segre , the Genesys CEO, says you can’t have exceptional omnichannel products without a focus on innovation and quality. In fact, as Fast Company has noted, it truly was a crisis of leadership: their mobile silo head was aware of battery issues and rushed ahead with production anyway, likely to hit a KPI number.

Customer Experience 66

Customer Experience Culture Metrics Airlines 66

Michel Falcon Experience

MARCH 12, 2019

But then in 2016, I realized “I’m bored.” I’ve trained myself to think long term, because the initiative that we build today maybe it doesn’t pay us an ROI for 12 to 24 months, and I’m okay with that, I’m patient. ” I was lonely, actually.

Culture 12

Culture 2019 Engagement Net Promoter Score 12