BlueOcean
DECEMBER 17, 2018
In 2018, that number has skyrocketed to a massive $1.1 Of course, greater retail sales inevitably lead to higher call volume in the contact center. Here are some key tactics for coping with holiday spikes in the contact center. The 3 Hottest Trends Impacting Outsourced Customer Care. Read this next!
Call Experts
MARCH 5, 2020
The number one rule for any business is to keep your customers happy! But, only part of the job is providing excellent services; the other key to keeping your customers happy is outstanding customer support. If growth is a goal, then you must support your customers and acknowledge or resolve any complaints or issues.
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CSM Magazine
JANUARY 31, 2018
The customer experience industry is changing at an unprecedented pace and businesses must prepare for dynamic developments throughout the coming year. This year, businesses should echo this technique in order to enable a more enhanced customer journey, reduced costs, improved efficiencies and far better consumer insight.
Call Experts
FEBRUARY 12, 2020
Three primary trends are driving the customer care industry: diversified cloud-based solutions. By actively harnessing a set of cloud-based AI-powered technologies, contact centers are infusing intelligence across the entire customer contact landscape. Key 2020 Trends: Cloud Contact Centers.
Call Experts
FEBRUARY 26, 2020
Customers are looking for services with out-of-the-box functionality. Also, these customer support services must enable scaling and allow for customization based on unique business needs. Companies need to offer one point of contact linked to 24/7 support. Today, a lot of companies have access to the same technology.
Talkdesk
JANUARY 12, 2018
To gain a competitive edge with today’s customers, your contact center features need to continually improve your customer service offering – doing nothing is not a viable option. In fact, a recent Avanade report found that in the US, there is a $3 return on investment for every $1 invested in the customer experience.
Talkdesk
JANUARY 12, 2018
To gain a competitive edge with today’s customers, your contact center features need to continually improve your customer service offering – doing nothing is not a viable option. In fact, a recent Avanade report found that in the US, there is a $3 return on investment for every $1 invested in the customer experience.
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