SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Forrester's Customer Insights

MAY 23, 2019

To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” ” Last week, we spoke to Sam Stern about how employee experience will impact retailers in 2019.

2019 54

2019 Retail Employee Experience Brands 54

Forrester's Customer Insights

NOVEMBER 6, 2018

Automation will be central to the next phase of digital transformation, driving new levels of customer value such as faster delivery of products, higher quality and dependability, deeper personalization, and greater convenience.

2019 55

2019 Information Customers Employee Experience 55

Qualtrics

OCTOBER 23, 2019

We definitely benefited from having a centralized database for all our customer insights through Qualtrics. This enabled us to move quicker, provide better insights to our executive team, and support decisions.” – Excerpt from Qualtrics customer survey interview. Driving bottom-line results. Download Now. [1-3]

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Download Consulting 2019 ROI 30

Think Customers

NOVEMBER 4, 2019

million units in 2019, a 2.5 percent decline in global auto sales in 2019 and the Center of Automotive Management in Germany noted in a report that “the ‘fat years’ in the automotive industry are over for now…technological, economic, and political changes are now announcing difficult times for the industry.” Turbulent times U.S.

Automotive 40

Automotive Chief Customer Officer Transportation 2001 40

Forrester's Customer Insights

JUNE 1, 2021

In 2019, queer people […]. “Rainbow capitalism” is becoming more common, but as it spreads wider it becomes more obvious when a firm’s commitment to the LGBTQ+ (queer) community barely runs skin deep.

2019 40

2019 Employee Experience Customer Experience Customers 40

Forrester's Customer Insights

NOVEMBER 27, 2019

This blog post is part of Forrester’s Holiday 2019 retail series. The season of sales is here, and retailers are preparing for an influx of site traffic, store visitors, and (hopefully) purchases. But as inboxes flood with pre-Thanksgiving, Black Friday, Cyber Monday, and more offers – retailers must ask themselves: Are we ready?

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Retail 2019 Customer Experience Blog 39

Forrester's Customer Insights

NOVEMBER 11, 2019

Today, we released our updated Forrester Wave: Unified Endpoint Management, Q4 2019. Organizations looking to improve employee experience […].

2019 28

2019 Management Employee Experience Marketing 28

Forrester's Customer Insights

SEPTEMBER 9, 2019

Estimates of venture capital funding for HR technology point to record levels of more than $5 billion in 2019.

2019 40

2019 Technology Management Employee Experience 40

Forrester's Customer Insights

APRIL 12, 2019

We’re just a month away from Forrester’s Digital Transformation & Innovation 2019 Forum, where my Forrester colleagues and leaders from a wide array of companies will be sharing our vision for how technology will drive the next wave of innovation. I hope you’ll join us in Chicago, May 14–15.

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2019 Innovation Technology Employee Experience 32

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Forrester's Customer Insights

FEBRUARY 3, 2020

As I reflect on all the research Forrester did in 2019 on employee experience, end user computing, and modern management, I couldn’t help but think how much the end user computing world has changed since I worked in end user support seven years ago. Happy New Year!

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2013 2019 Employee Experience Management 38

Forrester's Customer Insights

OCTOBER 10, 2019

We’ve seen the promise of what enhanced data, analytics, and AI capabilities can do for businesses, but firms are struggling to truly maximize their impact. Data and analytics leaders want to shift into high gear, but many factors are holding them back. One of the key issues that everyone is facing is finding and developing […].

Insights 37

Insights 2019 Information Employee Experience 37

Forrester's Customer Insights

SEPTEMBER 22, 2020

This is the first packaged product to come out of the code-name Project Cortex initiative first announced in November 2019. Today, Microsoft announced the general availability of Microsoft SharePoint Syntex as of October 1, 2020.

2019 49

2019 2020 Information Employee Experience 49

Forrester's Customer Insights

SEPTEMBER 8, 2020

2019 was rich in new product launches, several existing and new vendors released their team messaging and videoconferencing products and solutions. The Enterprise Collaboration (EC) market in China has rapidly evolved over the past few months.

2019 36

2019 Marketing Management Employee Experience 36

Forrester's Customer Insights

NOVEMBER 2, 2021

This is the third year we’ve published our unified endpoint management (UEM) Forrester Wave (see our past reports from 2018 and 2019), and this year, we looked at the top 11 vendors in the market and evaluated them across 24 criteria. Today, we released The Forrester Wave™: Unified Endpoint Management, Q4 2021.

Management 26

Management 2021 2018 2019 26

Help Scout

JUNE 22, 2021

billion in 2019. As you can tell, excellent customer service is a name maker, no matter what your industry. It helps grow revenue, maintain customer loyalty, and improve your overall business strategy. Key customer insights like customer satisfaction score and NPS help your customer service team improve and grow their impact.

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