2020 Brands Communication Consumers 
Experience Investigators by 360Connext
NOVEMBER 10, 2020
We’re headed into the final weeks of one of the strangest years: A global pandemic shifted how we worked, socialized, interacted and communicated. These new and changing needs have driven organizations to invent new ways to create, communicate, and deliver on those expectations. Our needs changed to reflect these new realities.
TechSee
DECEMBER 31, 2019
Their customers are more likely to make repeat purchases, to try additional products or services, and to recommend the brand to family and friends. To help you plan, we’ve highlighted nine of the biggest customer service trends for 2020. As 2019 comes to a close, they must better prepare for the new decade and beyond.
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Ecrion
JANUARY 28, 2020
The future of customer communication could mean the future of your business. As consumers adopt new technologies, their demands are increasing. The way you communicate your customers has a direct impact on their experience and behavior. About 63 percent would share more information with a brand that meets their expectations.
Experience Investigators by 360Connext
OCTOBER 22, 2019
What sort of predictions can we make to better prepare for the future of Customer Experience in 2020 and beyond? But first, let’s talk about what won’t change in the world of CX — not in 2020, nor the foreseeable longer-term future. consumers say they’re getting a good Customer Experience from companies.
Kustomer
DECEMBER 29, 2020
I would say that 2020 has been unprecedented, but let’s face it — we all want to permanently retire that word. While we are literally counting down the seconds until the clock strikes midnight on January 1st, 2021, it goes without saying that there are some permanent lessons that can be learned from the hurdles we faced in 2020.
C Space
JUNE 3, 2020
The Brand Move Roundup – June 3, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Fourteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.
C Space
JUNE 16, 2020
The Brand Move Roundup – June 16, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Sixteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.
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