C Space

JUNE 16, 2020

The Brand Move Roundup – June 16, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Sixteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Social Media Advertising 52

Experience Investigators by 360Connext

OCTOBER 22, 2019

What sort of predictions can we make to better prepare for the future of Customer Experience in 2020 and beyond? But first, let’s talk about what won’t change in the world of CX — not in 2020, nor the foreseeable longer-term future. Don’t expect this to change in 2020 or the future beyond it.

2020 169

2020 Customer Experience Innovation Brands 169

C Space

JUNE 3, 2020

The Brand Move Roundup – June 3, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Fourteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Social Media Financial 52

C Space

APRIL 23, 2020

The Brand Move Roundup – April 23, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 52

2020 Brands Hospitality Healthcare 52

Russel Lolacher

DECEMBER 30, 2019

The year is 2020, and so should be your vision. Below I’ve included 20 suggestions in those three areas to help you build stronger connections for you, your organization and those you serve. Have honest conversations about your brand w/ employees and customers. Connect the work you do to its beneficial impact on others.

2020 58

2020 Connections Leadership Customer Relationship Management 58

C Space

APRIL 6, 2020

The Brand Move Roundup – April 6, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. program – startups which center on managing a distributed workforce.

2020 52

2020 Brands Hospitality Healthcare 52

C Space

APRIL 22, 2020

The Brand Move Roundup – April 22, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 52

2020 Brands Fashion Hotels 52

C Space

SEPTEMBER 10, 2020

The Brand Move Roundup – September 10, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. The card is restricted to Jersey and will not work off-island or online.

2020 40

2020 Brands Retail Government 40

C Space

APRIL 20, 2020

The Brand Move Roundup – April 20, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – April 20, 2020. Read More.

2020 52

2020 Brands Hospitality Healthcare 52

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. on July 21.

2020 52

2020 Brands Transportation 2002 52

C Space

MAY 4, 2020

The Brand Move Roundup – May 4, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Weeks after Facebook invested $5.7

2020 52

2020 Brands Airlines E Commerce 52

C Space

APRIL 21, 2020

The Brand Move Roundup – April 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 52

2020 Brands Hospitality Entertainment 52

C Space

APRIL 27, 2020

The Brand Move Roundup – April 27, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – April 27, 2020. Read More.

2020 52

2020 Brands Fashion Download 52

Hallmark Business Connections

MARCH 9, 2021

If you’re a brand marketer, that meant pivoting your strategy to account for the “new normal,” tossing out (or heavily revising) now-defunct messaging, and collaborating with teammates over Zoom rather than in person. Between March and April 2020, the personal savings rate surged from 12.7% to 33% in response to pandemic upheaval.

Marketing 97

Marketing Brands 2020 2021 97

C Space

APRIL 7, 2020

The Brand Move Roundup – April 7, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – April 7, 2020. Read More.

2020 52

2020 Brands Hospitality Banking 52

Interactions

NOVEMBER 19, 2020

Per Google’s 2020 Retail guide , more than a third of U.S. These were the four most important trends for e-commerce in 2020. Customers will expect brands to meet them where they are and offer the same level of experience in an online digital world. And most likely this trend will persist throughout the remainder of 2020.

2020 62

2020 E Commerce Travel Retail 62

C Space

APRIL 14, 2020

The Brand Move Roundup – April 14, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 52

2020 Brands Fashion Hospitality 52

C Space

SEPTEMBER 21, 2020

The Brand Move Roundup – September 18, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. from brands and teams. We created a monster.”

2020 40

2020 Brands Sports Fashion 40

SurveySparrow

NOVEMBER 28, 2019

2020’s right around the corner. Here are the much-awaited customer experience conferences of 2020. The two-day conference, Oracle Open World will walk you through the path-breaking technologies that are leading customer experience of successful brands. When: 14th January – 15th January 2020. Well, then dive in!

2020 96

2020 Customer Experience Workshop 2019 96

C Space

SEPTEMBER 30, 2020

The Brand Move Roundup – September 30, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. JetBlue saw revenue fall 90% year over year in the second quarter.

2020 40

2020 Brands Airlines 2021 40

Oracle

DECEMBER 22, 2020

As 2020 draws to a close and we look forward to the renewed possibilities of 2021, let’s take a look back at this year’s biggest AI innovations. Here’s a closer look at the key innovations in AI that made a splash in 2020 and set the stage for future innovation in 2021 and beyond. AI helps fight a pandemic.

2020 77

2020 Innovation Healthcare 2021 77

C Space

MARCH 26, 2020

The Brand Move Roundup – March 26, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – March 24, 2020. Read More.

2020 40

2020 Brands Hospitality E-support 40

C Space

JULY 9, 2020

The Brand Move Roundup – July 9, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 40

2020 Brands Social Media Fashion 40

C Space

MARCH 30, 2020

The Brand Move Roundup – March 30, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – March 26, 2020. Read More.

2020 40

2020 Brands Healthcare Banking 40

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? At Future Stores 2020, helping brands strike that balance is a major focus. Data drives connections and builds community.

Retail 76

Retail 2020 Innovation Entertainment 76

Fox Metrics

JUNE 25, 2020

Marketing trends in 2020 call for a radical approach with fresh concepts. If you are ready to up your game, then you should check out the most-desired digital marketing trends in 2020. Recent data in 2020 attribute 50 percent of all online searches to voice-activated searches. Voice Search. Is it working? Personalization.

2020 111

2020 Marketing Social Media Advertising 111

UJET

NOVEMBER 18, 2019

SMS and chat are now essential channels for how we communicate not only with each other, but with the brands we love and the products we use. In 2020, we will see messaging (SMS and Chat) overtake voice as the most popular support channel, especially on omnichannel platforms that can channel steer between various curated paths.

2020 78

2020 Contact Center 2019 Omnichannel 78

ProProfs Chat

JANUARY 30, 2020

Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. And we all know, what goes online, reaches everyone and hampers the brand image as well. Customer Engagement Statistics 2020 Explained. Type, type, click, and the damage is done! Customer Engagement & Service.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

2020 Research

APRIL 17, 2023

Imagine this: You’ve invested countless hours into crafting your brand. Enter brand tracking – a game-changing tool that empowers you to navigate the intricacies of consumer perception. What Is Brand Tracking? But how can you accomplish this with ease and speed? Ready to find a tracker solution that suits your needs?

Brands 89

Brands Consulting ROI Consumers 89

C Space

MAY 29, 2020

The Brand Move Roundup – May 29, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. and Zeekit and L’Oréal ’s virtual makeup counter ModiFace.

2020 40

2020 Brands Social Media Events 40

Ecrion

FEBRUARY 18, 2020

Here you can find some of the expected customer experience trends to keep in mind through 2020 and beyond. Since the stakes are higher than ever, it pays to know the customer experience trends for 2020. For many decades, brands have wondered how to connect with customers and provide quality experiences. Don’t worry.

2020 75

2020 Customer Experience Social Media Call Center 75

ProProfs Chat

FEBRUARY 13, 2020

Customer Loyalty Statistics 2020 You Shouldn’t Miss. What’s more, these customer loyalty stats give an insight into factors that prompt customers to be loyal to a brand. Customer Loyalty Brands. Over half of the surveyed population reported that, if they like a brand, they will rarely purchase something different.

Loyalty 109

Loyalty 2020 Loyalty Programs Social Media 109

ShepHyken

OCTOBER 4, 2019

These are not only customers but brand loyals. Brand loyals are willing to spend more and have more trust in you than other brands. In 2020 , customer experience will overtake price and product quality as the key brand differentiator. An effective customer engagement platform allows you to reward your brand loyals.

Blog 121

Blog Brands Engagement ROI 121

Strativity

DECEMBER 12, 2019

That’s why we’re highlighting the five customer experience trends to plan around for 2020 — so you can stay ahead of the curve and deliver a winning CX that keeps your customers coming back. Legalese, acronyms, and robotic speech make brands feel outdated, unemotional, or even inconsiderate. Personalize the Relationship.

2020 64

2020 Customer Experience Customers Interaction 64

Win the Customer

NOVEMBER 25, 2019

billion by 2020. It doesn’t matter what size your brand is, large and small office phone systems are the way forward. With a VoIP system, your customers will always get through to you — even if there’s a connection issue, shoppers can leave a message. Here’s why. Analyze Your Customers and Staff.

Connections 111

Connections Customer Care 2020 Customers 111

Alida

MAY 31, 2021

As genuine connection between customers and brands becomes increasingly more important, more and more companies are turning to customer experience (CX). After the ups and downs of 2020, CX is a hot topic—and you can tell by how crowded the market is. There are over 100 vendors that offer CX services, including Alida.

Marketing 245

Marketing Feedback 2020 Management 245