ShepHyken

JULY 12, 2021

My Comment: One of the questions we asked in our soon-to-be-released 2021 Achieving Customer Amazement study was if colleges should require a course in customer service. Why would customers stay loyal to brands that are slow or can’t offer help? Out of 1,000 consumers, 65% said, “Yes.” Pun intended!) Follow on Twitter: @Hyken.

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Article 2021 Customer Service Retail 127

CSM Magazine

DECEMBER 6, 2021

Holiday season performance is ‘make it or break it’ for the entire year for most retailers, and Holiday 2021 is certainly no exception. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. In August 2021 alone, 4.3 The Great Resignation is also upon us.

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ShepHyken

JUNE 28, 2021

(Newsweek) Newsweek has again partnered with respected global data research firm Statista to identify the stores that consistently provide the Best Customer Service 2021. Consider listing the companies/brands that closely resemble your organization. It’s interesting how the scores determine the ranking. So, what to do with this list?

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ShepHyken

MAY 17, 2021

How to Nurture Your Online Customers And Turn Them Into ‘Brand Evangelists” by Peggy de Lange. (B&T) B&T) Building a connection with existing customers is just as integral to any marketing strategy as winning new ones, but how do we turn customers into spokespeople for our brands? Guess what?

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Upstream Works

NOVEMBER 19, 2020

As the pandemic continues and businesses continue shifting focus to accommodate necessary changes, we’ve seen brand new drivers of customer experience (CX) success arise. The below three drivers of CX success will help to keep customer loyalty strong as we move into 2021. Supporting a Distributed Workforce.

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Oracle

DECEMBER 29, 2020

With the new year just days away, it’s a good time to consider the best ways to boost customer experience in 2021. If you currently measure Net Promoter Score (NPS), add on more questions that help dig into why people would or would not recommend your brand, says Stacy Sherman, founder of Doing CX Right. Do your research.

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2021 Net Promoter Score NPS Reference 98

ShepHyken

MAY 31, 2021

5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Ad Age) Here are 5 tips for marketing organizations looking to maximize their Discovery Commerce opportunity from Aubrie Richey, VP of media for TechStyle Fashion Group that brought us brands like Fabletics and Savage X Fenty. Follow on Twitter: @Hyken.

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Article E Commerce 2021 Customer Service 132

ShepHyken

OCTOBER 11, 2021

4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. What Makes an Optimal Customer Experience in 2021?

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2021 Article Customer Service Hospitality 73

Kitewheel

JANUARY 25, 2021

How can businesses set themselves up for success in Q1 2021 and beyond? In this blog, we lay out our 2021 trends based on years of experience in the customer journey space. Four Predictions For 2021. With this in mind, we predict that CMOs will lead the charge for omnichannel growth in 2021.

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InMoment XI

SEPTEMBER 28, 2022

In my role at InMoment, I work with brands to generate and evaluate ideas to attract new customers, delight existing customers and identify strategic initiatives. In 2021, the Wall Street Journal ran an article titled, “Why Companies Shouldn’t Give Up on Focus Groups.” Qualitative Research.

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ShepHyken

AUGUST 16, 2021

(Built In Austin) Companies that scale too quickly are prone to losing one-to-one customer communication. Unfortunately, some companies or brands lose sight and focus too much on the tech and end up losing their human-to-human connection. 4 Ways to Build a Stronger Brand-Consumer Relationship Using Social Media by Jonathan Riff.

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2021 Article Customer Service Social Media 91

Kustomer

MARCH 23, 2022

In a crowded marketplace, where consumers are often bombarded with marketing claims made by brands, it can be difficult for them to know who to trust. What is a Brand Ambassador? A brand ambassador is someone who promotes your product or service in their interactions with other people via relevant communication channels.

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SurveySparrow

DECEMBER 6, 2021

In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. There will also be a discussion on recruiting, sourcing, employee branding strategies, and more to get the best learning experience. Decoding Future HR 2021. WorkVision 2021. Talent Acquisition Week.

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Kustomer

NOVEMBER 4, 2020

Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. Brands must stay on top of CX trends. Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. Improved CX With AI.

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ShepHyken

NOVEMBER 8, 2021

(G2) Effective customer conversations help meet customer expectations while building trust and loyalty toward your brand and products. While there are several ways to improve your customer interaction practices, it’s important to remember that communication is an ongoing process and requires consistent time and effort.

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Article 2021 Customer Service Retail 91

ClearAction

JANUARY 6, 2021

21 Tips for 2021 Customer Experience Excellence Lynn Hunsaker. Interestingly, like the list above, the answer to customer experience excellence in 2021 is to revisit the basics: they’re long overdue! Clearly, the above list of 2021 mandates is the responsibility of everyone in your company’s ecosystem, no exceptions.

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Kitewheel

JUNE 8, 2021

When people are displaced from their daily routines, brands need to find new ways of communicating with them. In the State of the Customer Journey 2021, we’ve taken a closer look at our data from the previous year to uncover the trends that will most impact businesses this year. For consumers, that’s good news.

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ShepHyken

AUGUST 2, 2021

The article starts off with some stats and facts about why consumers unfollow brands. Syrow) Customer satisfaction is about how your customers feel about your brand or offerings. Customer loyalty, on the other hand, is the attitude that ensures your brand’s “stickiness” and keeps customers staunch over time.

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Article 2021 Customer Service Hospitality 93

Oracle

DECEMBER 28, 2020

As companies continue to adapt to the changing commerce landscape consumers can expect important omnichannel advances in 2021. Following last year’s three omnichannel trends to watch out for in 2020 , this article looks at the top trends that you’ll likely see moving development forward in 2021.

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Hallmark Business Connections

MARCH 9, 2021

If you’re a brand marketer, that meant pivoting your strategy to account for the “new normal,” tossing out (or heavily revising) now-defunct messaging, and collaborating with teammates over Zoom rather than in person. For one thing, it means you need to reconsider not only who you target, but also how you communicate with them.

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Lithium

JANUARY 12, 2021

Topbox created an innovative solution for brands to access, analyze, and understand what is driving all that volume in real-time, in one place, to empower you to manage the workload and deliver a better customer experience. Crisis Communications Announcement. January 21, 2021. Powerful CX insights for better customer engagement.

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delighted

JUNE 3, 2021

A year after the pandemic began, in April 2021, we’re seeing a resurgence in consumer spending with the US vaccine rollout and as businesses reopen. Astonishingly, 92% of Instagram users stated that they clicked on an ad, followed a brand, or made a purchase based on an Instagram ad. So what does this mean for retail?

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Think Customers

JANUARY 4, 2021

Luckily, TTEC’s Liz Glagowski reunited with CX expert Dan Gingiss for their second LinkedIn Live ask me anything, EX for What’s Next: Most Standout Trends in Employee Experience for 2021. No other business has the unique individuals that can champion your brand story, but this is meaningless if you don’t champion your employees.

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SurveySparrow

APRIL 13, 2021

Creates brand ambassadors: By having effective service recovery strategies, you will be able to showcase the true values that your company represents. It will also make your brand look appealing. This will let the customers know that you are a brand that stays true to its word.

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SurveySparrow

DECEMBER 10, 2020

Whether you are planning to implement CRM software, a project management tool, team collaboration tool, or maybe an online survey tool, here we’ve mentioned the most popular ingredients to accelerate digital transformation in 2021 and beyond. In short, automation is one of the key ingredients of digital transformation in 2021.

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Lithium

MARCH 2, 2021

The Khoros Titans program is a brand new program to recognize our users who are highly engaged throughout their journey with Khoros. Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. 3 social and digital trends to watch in 2021. Understanding TikTok for Brands. Mar 11, 2021 • 10am CT. Mar 31, 2021.

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Comm100

FEBRUARY 23, 2021

While the Covid storm still isn’t over, it’s more important than ever that small businesses create mindful, strategic approaches to customer service in 2021. Making it easy for your customers to reach you across different channels is vital, especially in 2021. Email is still a huge player for customers of all age groups in 2021.

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CSM Magazine

AUGUST 22, 2021

So, how best can your business improve its service to customers in 2021? These automated responses don’t require employees to be present, and can be customised to respond in a way that aligns with your business’s brand. All businesses recognise the importance of branding. Putting customers first in 2021.

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Customer Service Strategies 2021 Customer Service E Commerce 52

SurveySparrow

DECEMBER 17, 2020

The product user experience is also an important element of your overall brand. It puts you under even more pressure because social media can be disastrous for brands when they are outed publicly for their mistakes. Let us look at Product Experience Trends for 2021: Product Experience Trend #1. Transparency.

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Lithium

APRIL 6, 2021

If there is anything we learned this year, communication is a significant key to success. A Digital-First Strategy is now more critical than ever before for effective communication. Brands want their customers to feel like they have their back through every step of the support process, as well as the conversion funnel.

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Ecrion

JUNE 3, 2019

No matter the size of your company or the industry that you work within, you know that frequent, straightforward communication with your customers is the most important part of customer service. Improved customer communications can boost not just your brand’s reputation, but also your profits. Translation?

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SurveySensum

NOVEMBER 15, 2023

By paying attention to what their customers say, Apple has continuously enhanced its products and services, creating a strong brand reputation and fostering customer loyalty. This shows unwavering commitment and loyalty to the brand. Launch Your First In-App Feedback Survey – Sign Up For Free!

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NetBase

JULY 30, 2020

It has definitely captured brands’ attention, as we see many adjusting their marketing strategies and finding new purchasers on podcasts. Here we’ll take a peek into the podcasting space to see what is making it so enticing for brands. And despite COVID, is looking to still hit sizeable growth for 2020. Future of Podcasting .

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CSM Magazine

JULY 27, 2021

PCI Pal , the global provider of cloud-based secure payment solutions, has been announced as a finalist in the 2021 Computing Cloud Excellence Awards for the ‘Best Cloud Finance Solution’ category. For more information visit www.pcipal.com or Linkedin: [link].

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SurveySparrow

JUNE 12, 2021

The brand that sent that survey was an eco-conscious startup from whom Susan had bought something recently. Customer feedback was crucial to this brand, but they suffered from low response rates. Here’s our complete guide to the best time to send a survey in 2021. The Best Time To Send A Survey In 2021. Stay on point.

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CSM Magazine

OCTOBER 25, 2022

James O’Hare, managing director of LINK Mobility , says great communications will be critical. We’ve already started to see brands spread bet and offer discounts of 25% or more to entice customers and manage this longer tail of buying. This is indicative of the financial pressures that brands face too.

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Oracle

APRIL 6, 2021

If you’re launching a brand new loyalty program, consider using a tier-based approach. The ranking system is a motivator for customers to spend and engage more with the brand. And brands are able to segment their customers and identify brand advocates more easily. Consider a tier-based program structure.

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Loyalty Programs Retail Loyalty 2021 71