ShepHyken

JANUARY 18, 2021

21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. ClearAction) Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond. My Comment: We begin this list of the Top Five roundup with a list that includes 21 tips for 2021. Follow on Twitter: @Hyken.

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2021 Article Customer Service B2B 128

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five Customer Success resources brought to you by ChurnZero.

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Customer Success Download Customer Retention 2021 98

ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. Watch this webinar to learn: Basic negotiation approaches for Customer Success Managers. Common customer objections and how to prevent them. How to escalate a customer negotiation for the best results.

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Webinar 2021 Chief Customer Officer B2B 98

Oracle

MARCH 1, 2021

In celebration of Women’s History Month, we’re highlighting some of the top female pioneers in customer experience (CX). Female innovators in CX technology have shaped the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas.

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2021 Technology Workshop Advertising 81

Education Services Group

MAY 12, 2021

Madeline Evans, Digital Customer Success Manager. I must say, TSIA Interact Spring 2021 event was quite possibly one of the most engaging and insightful virtual events I’ve attended in the CS industry in my career thus far! What is it that customers truly expect? Joshua Robitaille, Customer Success Program Manager.

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Interaction 2021 Customer Journey Touchpoint 98

ChurnZero

MARCH 3, 2021

Here’s our recap of the top three takeaways for Customer Success professionals. . Top 3 Customer Success Takeaways from SaaStock Remote 2021. Focus on Customer Experience to Boost Retention . Building an Impactful Customer Experience.’ SaaStock (@SaaStock) February 25, 2021.

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Customer Success 2021 Workshop Events 80

ChurnZero

JUNE 18, 2021

ChurnZero has been named one of The Washington Post’s 2021 Top Workplaces in the Washington, D.C. Given the challenging year we all had in 2020, it is particularly gratifying to be able to see both our team and our customers achieve great success. About Energage, LLC Headquartered in Exton, Pa.,

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2021 Government Touchpoint 2020 98

ShepHyken

AUGUST 16, 2021

That’s the first tip in a list of 16 tips (actually there’s more) to deliver better customer service. How to Scale Customer Success Without Losing the Human Touch by Tyler Holmes. Built In Austin) Companies that scale too quickly are prone to losing one-to-one customer communication. I love the GIF’s!

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2021 Article Customer Service Social Media 93

Kustomer

NOVEMBER 12, 2021

Read on for our recap of Kustomer NOW 2021, What’s NOW and What’s NEXT in CX. The responsibility of creating an exceptional customer experience bleeds throughout the entire organization, and starts with a customer-first mindset. But in case you were not able to join us, we wanted to gather the highlights for you in one place.

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ChurnZero

OCTOBER 8, 2021

ChurnZero Earns a 2021 Tech Cares Award From TrustRadius ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. TrustRadius has announced that they have recognized ChurnZero with a 2021 Tech Cares Award. For more information visit [link].

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2021 B2B Healthcare Touchpoint 52

Oracle

DECEMBER 29, 2020

With the new year just days away, it’s a good time to consider the best ways to boost customer experience in 2021. To boost CX, it’s important you spend significant time and energy getting to understand your customer and their needs, says Ryan Pitylak, chief marketing officer and founder of ZenBusiness. ”

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2021 Net Promoter Score NPS Reference 98

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. Lincoln Murphy. Aaron Thompson. Alex Farmer.

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2022 Customer Success 2021 Consulting 52

Totango

OCTOBER 20, 2021

Selecting good tools allows you to automate best practices that deliver consistent outcomes at key touchpoints, helping you guide customers in the right direction and steer at-risk customers back toward satisfaction. Try it free to experience for yourself how easy customer journey optimization can be with the right tools.

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Customer Journey 2021 Customer Journey Mapping Touchpoint 92

ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. And as always you can check out the rest of our on-demand webinar content in our Customer Success Resource Library on our website. Learn the differences to help you make strategic decisions about your customer service.

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Webinar 2021 Chief Customer Officer B2B 52

ChurnZero

MAY 5, 2021

ChurnZero Named 2021 SIIA Business Technology Product CODiE Award Finalist for Best Customer Success Solution. We are proud to announce that ChurnZero has been named a 2021 SIIA CODiE Award finalist in the Best Customer Success Management Solution category. About the SIIA CODiE Awards.

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2021 Financial Touchpoint Innovation 52

Education Services Group

FEBRUARY 3, 2021

As technology and tools for Customer Success evolve, pioneers in the industry are testing out new engagement strategies every day. In the Inaugural Customer Success Leadership Study , we found that many CS teams are still in the early stages of maturity when it comes to their tech stacks. Fast-forward to 2021.

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Customer Success Customer Engagement Engagement 2021 59

Education Services Group

MAY 26, 2021

Customer Success webinars are no exception. From career advice for CSMs to big-picture CS strategies for business, there’s something for everyone in this roundup of 7 Customer Success webinars to watch. We really love inSided’s Customer Success webinars because they are always engaging and fun. Higher Logic.

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Webinar Customer Success 2021 Customers 52

ChurnZero

FEBRUARY 17, 2021

Technology Services Industry Association (TSIA) has a library of 751 business challenges, which represent specific issues about which members go to seek assistance, guidance, or direction on. Wondering what is top of mind for companies when it comes to Customer Success? TSIA Resource: The State of Customer Success: 2021.

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Customer Success Workshop 2021 Webinar 78

CustomerSuccessBox

JANUARY 10, 2022

Customer Success Manager job description: As a CSM (Customer Success Manager), your role is to maintain a good relationship and the satisfaction of your existing customers while developing the customer portfolio. Additional Resource – What is a Customer Success Manager.

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2022 Customer Success Management 2021 52

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five Customer Success resources brought to you by ChurnZero 1.)

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Customer Success Download Customer Retention 2021 52

Totango

MARCH 26, 2021

Today’s Customer Lifecycle Is Technology-driven. As the concept of the customer lifecycle has developed, understandings have changed under the influence of technology. Some information is out-of-date, while some presentations give a partial perspective on the customer lifecycle. What is a Customer Lifecycle?

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2021 Net Promoter Score Social Media Sales 66

Gainsight

FEBRUARY 18, 2022

According to a recent release by the US Bureau of Labor Statistics , the number of people who quit their jobs in December 2021 alone was 4.3 In the whole of 2021, the trending voluntary separations came from the tech industry and healthcare, especially with many mid-career workers choosing to seek other work environments. But why now?

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Customer Success Chief Customer Officer 2021 Customer Centricity 97

Oracle

FEBRUARY 8, 2021

Newer deepfake technology uses AI to create videos showing people saying or doing things they never said or did. Instead of filming individual videos, deepfake technology allows the recipient’s name to be customized automatically in the voice of the speaker. Jay Baer’s advice on driving growth in 2021.

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2021 Books Consumers Financial 116

Totango

OCTOBER 20, 2021

Selecting good tools allows you to automate best practices that deliver consistent outcomes at key touchpoints, helping you guide customers in the right direction and steer at-risk customers back toward satisfaction. Try it free to experience for yourself how easy customer journey optimization can be with the right tools.

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Customer Journey 2021 Customer Journey Mapping Touchpoint 73

Education Services Group

DECEMBER 28, 2021

After 2020, we all needed a bit of a reset in 2021. Who knew Customer Success would make such an impact and grow so much these past 12 months? As we cross the finish line into another new year, CS is poised to skyrocket even further as the industry matures and more businesses harness the benefits of Customer Success.

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2022 Customer Success 2021 2020 52

Education Services Group

JANUARY 8, 2021

Whether you are one of those hit-the-gym, reorganize-your-life, use the New Year to envision a new you types, or simply the type to harness the calendar shift to plan ahead, it’s time to build your 2021 strategy. I’ve compiled seven Customer Success goals to kick-start your CS prosperity and expansion in 2021.

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Customer Success 2021 2020 Customers 52

SurveyGizmo

DECEMBER 18, 2020

A webinar with Alchemer CEO, David Roberts, and VP of Customer Success, Ryan Tamminga. On December 16, 2020, Alchemer CEO, David Roberts, and VP of Customer Success, Ryan Tamminga, sat down with Jeannie Zaemes, Director of Growth Marketing, to discuss their predictions for how customer experience will change in 2021.

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2021 Customer Experience Webinar Employee Experience 52

Gainsight

JULY 27, 2021

Headlines in 2021 have broadcasted record low unemployment , labor shortages , and record numbers of workers leaving their jobs willingly, which is not a trend we could have predicted in April 2020. As a result of that surge, career opportunities in Customer Success have soared.

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2021 Chief Customer Officer 2020 Hospitality 52

ChurnZero

DECEMBER 7, 2023

From living and breathing innovation, to questioning the status quo, to relentlessly pursuing customer value and breakthrough results, it takes a lot to become a ChurnHero Award winner. This year, five spectacular customer success teams have joined the list. Curious to see the ChurnHeroes of previous years?

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2023 Customer Success NPS 2022 52

ChurnZero

MARCH 18, 2022

They also discussed the impact of these metrics on your plans as a Customer Success professional and your company overall. Key SaaS and Customer Success metrics you should care about. What boards and investors expect from your Customer Success organization. You would use euros instead or pounds in the UK.

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Metrics Customer Success 2021 NPS 98

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. An acronym for Red, Yellow and Green, RYG represents the common indicators of customer health. Software vendors want in.

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Customer Success Leadership Sales Chief Customer Officer 98

Totango

MAY 19, 2021

Choosing a Customer Success platform for your business is also a major decision and one that should not be taken lightly. For tips on futureproofing your decision check out the New Trends in CS for 2021. How to Use the Customer Success Platform Evaluation Scorecard Template. Making the Right Decision.

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Customer Success Customer Retention 2021 Customers 107

Totango

DECEMBER 6, 2021

What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. First, we’ll look at how the flywheel model has redefined our understanding of the customer journey.

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2022 Insights 2021 E Commerce 93

Totango

OCTOBER 20, 2021

Selecting good tools allows you to automate best practices that deliver consistent outcomes at key touchpoints, helping you guide customers in the right direction and steer at-risk customers back toward satisfaction. Try it free to experience for yourself how easy customer journey optimization can be with the right tools.

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Customer Journey 2021 Customer Journey Mapping Touchpoint 62

ChurnZero

JUNE 10, 2021

Ernst & Young LLP (EY US) today announced that Founder and CEO, You Mon Tsang of ChurnZero was named an Entrepreneur Of The Year ® 2021 Mid-Atlantic Award finalist. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

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2021 Reference 2022 Innovation 98

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? Customer Success gradually, then suddenly, came to exist. Customer Success gradually, then suddenly, became essential to SaaS companies. Customer Success gradually, then suddenly, joined the C-suite. Customer Success flexes its authority.

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2022 Customer Success Metrics Customers 97

Experience Investigators by 360Connext

DECEMBER 14, 2021

2021 was another strange, unpredictable, not-quite-back-to-normal trip. When it came to customer experience, leaders dealt with all sorts of changes and challenges. Customers were able to pick out their produce again at the grocery store. It also means considering how to inform customers about new rules or options.

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2022 Customer Experience Airlines Customer Journey Mapping 372