TechSee
DECEMBER 16, 2021
Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. These technologies are paving the way for new possibilities for the future of call centers.
TechSee
FEBRUARY 2, 2022
In the last few years, call centers have experienced an awakening with pandemic-driven remote work models, increased demand for service, and rising awareness of the benefits of delivering a good customer experience. What Is Call Center Technology? 5 Innovative Call Center Technologies in 2022.
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Magellan Solutions
MAY 20, 2024
billion in the year 2022. Whether you are a small to mid-sized enterprise or a multinational company, the Philippines provides first-class outbound call center services focused on boosting engagement with customers for sales increases. Comprehensive training programs for call center agents.
Inbenta
SEPTEMBER 29, 2022
A call center experiencing higher than average call volume is stressful. Think about it: endless phone ringing, long call queues, frustrated customers, and anxious staff. All this is enough to cause call agent demotivation, high error margins, and low customer satisfaction. Utilize agent shifting during peak times.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
Contact center leaders have faced an onslaught of burdens exacerbated by the pandemic. Agent attrition has always been a huge problem, but now the difficulties of the worker shortage make securing live agents for call centers highly competitive. Determining which calls are best for automation.
Magellan Solutions
MAY 10, 2023
One way to achieve these goals is by having a reliable order taking call center services system. We will discuss the importance of order taking call center services. REAL PEOPLE: THE CALL CENTER AGENTS English fluency is a requirement for call center agents in the Philippines.
Stella Connect
OCTOBER 28, 2021
Call centers are the ‘central command’ of day-to-day business operations as front-line teams provide service interactions determining if a customer loves your brand or chooses a competitor. As your business grows, the call center should evolve and adapt with it to meet the needs and expectations of your customers.
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
Agent turnover has always been problematic – but in 2022, agent attrition rates have gotten worse. Combined with the Great Resignation and a candidate-driven market, it’s become a perfect storm for contact centers. May 19th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT
Speaker: Kate Nasser, The People Skills Coach™
It can inspire and empower agents to make their next call better and more real for a refined customer experience. Join Kate Nasser, The People Skills Coach™ & Author of Leading Morale to truly understand how call center agents get the most out of collaborative coaching so they can thrive as professional care experts.
Speaker: Rana Gujral, CEO at Behavioral Signals
Insights from a real-world case study, involving a European Financial Institution, and how behavioral AI managed to increase revenues by 20% while lowering call center costs by 7.6%. May 24th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST. 4th Edition State of the Connected Customer
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