BlueOcean

DECEMBER 13, 2022

According to Bond Brand Loyalty’s 2022 Loyalty Report , a new variable has entered the game that changes how customers view loyalty—that the “brand is loyal to me.” KPMG Global Sector Leader, René Vader, says, “If you’re trying to build brand loyalty today, an emotional connection is no longer a nice-to-have, it’s a need-to-have.”

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Optimove

NOVEMBER 1, 2022

To help get your brand tournament-ready, here are our last-minute must-dos to ensure you’re ready to win big with your mobile app during Qatar 2022. Smart marketers must consider location-based segmentation to ensure they’re connecting with fans through relevant, personalized and time sensitive content. Ready, set, go!

Marketing 97

Marketing Social Media 2022 Advertising 97

BirdEye

MAY 17, 2023

Adidas Mission statement: “To be the best sports brand in the world.” While the company faces steep competition in the sports industry, it continues to be one of the most widely recognized brands worldwide. And its mission describes just how it facilitated growth to now include worldwide community connection.

Innovation 98

Innovation Sports 2001 Social Media 98

Optimove

MARCH 29, 2022

If you’ve read our official press release from today (March 29th, 2022), you know that “Optimove, the leading CRM Marketing Platform, today announced its acquisition of Kumulos, a Dundee, Scotland-based provider of a personalized messaging platform for mobile applications.”. Which is 100% true. Again, this is perfectly accurate.

Marketing 59

Marketing Multi-Channel Sports Telecommunications 59

Thematic

APRIL 4, 2023

Two of the most popular apps for tracking your runs and rides are Strava and Garmin Connect. I’ve chosen to compare customer feedback between iOS apps Strava and Garmin Connect, hence the awesome introduction not written by me. This introduction was brought to you by ChatGPT, the in-vogue AI chatbot.

Connections 71

Connections 2022 Feedback Sports 71

Clarivate

OCTOBER 24, 2023

For example, major joint replacement surgeries in ambulatory surgery centers (ASCs) experienced a 30% growth from 2020 to 2022, with 60% of ASC directors and surgeons expecting this trend to continue.

Sales 52

Sales Hospitality Marketing Sports 52

BirdEye

DECEMBER 8, 2022

As of July 2022, TikTok has reached one billion monthly active users. About: Social networking sites are designed to connect people in a shared online space. These platforms can also increase your brand awareness as you connect with other content creators on the platform. 15 types of social media platforms you need to know .

Social Media 98

Social Media Brands Entertainment Connections 98

Optimove

AUGUST 15, 2022

Hot off the back of I|O, Apple hosted its annual developer conference, WWDC 2022, and introduced iOS 16. But unlike the previous year’s big announcements such as the App Store’s custom product pages, and in-app events updates, 2022 had one key focus for marketers; the Lock Screen. WWDC – when push comes to shove.

Marketing 52

Marketing Events 2022 Sports 52

BirdEye

SEPTEMBER 14, 2022

It can be an effective way to connect with potential and existing customers alike—and it doesn’t have to cost a lot of money, either. Attend local events, sponsor youth sports teams, and/or donate to local charities. Promote your business on social media. Get involved in your community. How big is the plumbing industry? With a $134.1

Marketing 98

Marketing Social Media Advertising Multi-Channel 98

ChurnZero

JANUARY 13, 2023

2022 has been an interesting year for Customer Success and 2023 is set to be just as exciting! CX and CS finally get recognized as a team sport. This will add a new “fundamental” skill in the Customer Success role as we see the growth of these roles from 2022 to 2023. Anthony D’Auria , industry principal, Valuize.

2023 98

2023 Customer Success Chief Customer Officer Customer Journey 98

Retently

APRIL 5, 2024

It’s about stepping into a space where digital signage is more than just screens but what draws you into a deeper connection with a brand. Nike’s SoHo flagship store is not just about buying products, but an immersive experience where sports enthusiasts can engage with the brand in an interactive environment.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Call Experts

FEBRUARY 12, 2020

In 2019, automatic call distribution sported 23.3% through 2022. Employee experiences are connected to customer experiences. And these solutions help agents quickly and accurately assist customers, protecting your brand, and customer satisfaction. . year-over-year growth, and agent performance optimization increased by 39.2%.

Contact Center 69

Contact Center 2020 Call Center Omnichannel 69

Totango

MAY 17, 2023

CS is a cross-functional sport The customer journey is iterative and continuously evolving, with more touchpoints happening in non-linear and circular motions than ever before. Executive Connection” will be the new CS superpower My second takeaway from TSIA ties right into the idea of CS as a cross-functional sport.

Sales 107

Sales Marketing Sports Customer Journey 107

NetBase

NOVEMBER 1, 2019

By 2022, the total audience is expected to increase to 645 million.”. Brands seeking partnerships with any gaming company could perform similar insight analysis and uncover audience adjacencies that connect with their own consumer market. How does eSports stack up against other cultural mainstays online? And increasingly, they are.

Brands 40

Brands Entertainment Advertising Sports 40

Lumoa

JUNE 14, 2023

According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.

NPS 83

NPS Customer Centricity Loyalty Presentation 83

NetBase

NOVEMBER 1, 2019

By 2022, the total audience is expected to increase to 645 million.”. Brands seeking partnerships with any gaming company could perform similar insight analysis and uncover audience adjacencies that connect with their own consumer market. How does eSports stack up against other cultural mainstays online? And increasingly, they are.

Brands 40

Brands Entertainment Advertising Sports 40

C Space

JULY 21, 2020

But now, eBay will fully roll out the payments platform it’s been building for years, which it says could unlock as much as $2 billion in revenue and $500 million in operating profit in 2022. In November it sold StubHub , an online marketplace for concert and sporting event tickets, to Switzerland-based rival Viagogo for $4 billion.

2020 52

2020 Brands Transportation 2002 52

Gainsight

JULY 7, 2021

Pulse 2022? Restaurants, offices, sporting events, and other venues for public gatherings were slowly starting to reopen. How are sponsors successfully connecting with attendees? With SlackConnect, we could instantly connect with our external vendors. It Depends… Pulse 2022 will be back at Moscone next August.

2021 45

2021 Events Social Media 2013 45

Upwave

MAY 26, 2022

With teams that are working across different countries, time zones and cultures, we know how important it is for Upwavers to feel connected. Patricks Day Happy Hour: When we’re not chugging hot sauce for the sport of it, Upwave encourages the team to give back to philanthropic organizations they are passionate about. A hoppy beer!

Culture 26

Culture Sports Roadmap Events 26

SurveySensum

JULY 20, 2023

Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods. According to the Salesforce research report, ‘ State of the Connected Customer ’, 63% of customers expect businesses to understand their unique needs and expectations. Don’t let this be your story. But why is that?

Retail 52

Retail Feedback 2023 Social Media 52

C Space

SEPTEMBER 16, 2020

We are also investing in 13 latest generation Nightjet trains which will be in operation from the end of 2022.” We have no doubts about the Nightjet’s continued success,” says Mr Andreas Matthä, CEO of ÖBB. “We Former Tesco boss Terry Leahy is cashing in £17m of shares, the former Matalan and Asda boss Angus Monro £4.6m

2020 40

2020 Brands Tourism Travel 40