Natalie Petouhof

AUGUST 15, 2022

I’ve been reading an advance copy of Empathy in Action, and while I don’t write book reviews as a matter of course, I view this as a creative form of thought leadership about what customer service needs to look like in 2022. History Foreshadows CX Problems. These may be valid issues, but not the root cause, and the answers will come too late.

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CSM Magazine

JUNE 14, 2022

Fortunately, these barriers to effective cloud adoption are fast disappearing as international companies develop data centres on the African continent and AWS has recently expanded the number of AWS services deployed within the AWS Cape Town Region, such as Amazon Connect launching in Q1 2022.

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Circular Edge

DECEMBER 1, 2022

JDE InFocus Release 23 Featured Highlights October 25, 2022 | Blog Credit: Chelsea Krieger. This week kicked off with InFocus 2022 and the official announcement of E1 Release 23 , delivering innovation that enables customers to automate , optimize and transform their business processes.

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Clarivate

JUNE 26, 2023

The ISPOR Task Force also recently published a guidance document, titled ‘Roadmap for increasing the usefulness and impact of patient-preference studies in decision making in health.’ Health technology assessment (HTA) bodies also have some appetite for this information.

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CustomerSuccessBox

MARCH 3, 2022

Read on to know about the Customer Success books for Customer Success Managers (CSMs) to read in 2022. Top Customer Success Books for Customer Success Managers to read in 2022. Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue. There are three sections in the book. Customer rating: 4.6

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Strativity

APRIL 27, 2023

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. Material works with some of the largest and most innovative restaurant brands.

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Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Material works with some of the largest and most innovative restaurant brands. Brands CEO David Gibbs noted, “2022 was a landmark year for Yum!

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Strativity

DECEMBER 12, 2022

The cloud is an increasingly popular destination: according to Gartner, nearly two-thirds (66%) of spending on application software will shift to cloud technologies by 2025. That’s up from 58% in 2022, a trend accelerated by growing demand for integration and innovation capabilities.

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West Monroe

NOVEMBER 2, 2022

Valuation aside, the sell side process can catalyze innovation efforts for the acquiring organization through the addition of key team members and valuable IP. billion through their IPOs in the first half of 2022, a sharp decline from a $155 billion boom in 2021. They were later acquired by a noted Tier 1 technology company.

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Gainsight

SEPTEMBER 6, 2022

Economic output declined sharply in the first half of 2022, and the U.S. It’s about aligning everyone from product development to marketing to sales teams around the outcomes customers seek, not the technology or services you’re selling. This article was originally published in The Wall Street Journal. .

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West Monroe

SEPTEMBER 15, 2022

Between the recession and a drop in M&A activity during the first half of 2022, dealmakers may be left wondering what their next move is. It also provides a roadmap to employees—both in leadership ranks and those further down the ladder––for how to integrate the new business into an existing platform.

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West Monroe

JANUARY 18, 2023

Featured Content This is Digital, Episode 10: How to Shift from a Project to Product Mindset Read More Many other businesses know they need to modernize and digitize their strategies, technologies, product portfolios, and in-house skillsets. That’s why product-oriented organizations establish processes that support Agile workflows.

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West Monroe

FEBRUARY 23, 2022

This article was originally featured in February 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Evolving technology is key to achieving these goals. What is the roadmap? All Rights Reserved.

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Gainsight

APRIL 7, 2022

Hear how Product can influence revenue-driving CS strategies, how your community can inform your roadmap, and many more valuable insights at the intersection of all three. Product Innovations . Plus, be the first to hear about the newest product innovations coming to Gainsight. Who will be this year’s keynote speakers?

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Gainsight

OCTOBER 7, 2019

Unity technologies, ADP, and Slack are just some of our new Gainsight customers. What a way to expedite our product roadmap, ensuring our priorities are in line with our customers and meeting their demands. Speaking of innovation – our team recently launched a new feature for Gainsight PX.

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West Monroe

DECEMBER 12, 2021

One common theme we heard was that technology providers are progressing to the next level of maturity in their service models. We took away four key themes from our time at the conference that fundamentally highlight how this next level of maturity will spur key business transformation considerations for our clients as we look ahead to 2022.

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West Monroe

SEPTEMBER 30, 2022

That’s one of the key takeaways from West Monroe’s 2022 Be Digital Research —which surveyed 700 C-suite executives across the financial services, healthcare, health insurance, manufacturing, retail, technology, and utility industries, as well as 5,000 of their customers. 2022 Be Digital Research.

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Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? Put simply, an ERP system helps unify people, core business processes and technology across an organization. While what an individual firm sees as the greatest value of this technology will vary, here are key universal advantages ERP delivers: 1.

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CSM Magazine

FEBRUARY 14, 2023

Technology Alone Is Not the Answer Self-service is not the only solution to the labor shortage, nor is technology the only answer to reducing costs. Technology is a key building block, but it is only one tool in the whole kit. Savvy organizations recognize that technology alone is not the answer.

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ChurnZero

JANUARY 13, 2023

Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI. These technologies are at an early stage of development but maturing quickly, and the sky’s the limit on what it can do. A few common themes emerged.

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Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Every year at Pulse , we recognize industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers.

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West Monroe

JUNE 20, 2022

To help break these architectures down, healthcare organizations would do well to orient around three focal points: people, processes, and technology. With technology in particular, successful companies are evaluating scalability, extensibility, supportability, cost, data and administration, and timing associated with necessary transitions.

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West Monroe

JUNE 20, 2022

To help break these architectures down, healthcare organizations would do well to orient around three focal points: people, processes, and technology. With technology in particular, successful companies are evaluating scalability, extensibility, supportability, cost, data and administration, and timing associated with necessary transitions.

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West Monroe

JUNE 20, 2022

To help break these architectures down, healthcare organizations would do well to orient around three focal points: people, processes, and technology. With technology in particular, successful companies are evaluating scalability, extensibility, supportability, cost, data and administration, and timing associated with necessary transitions.

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