InMoment XI

FEBRUARY 6, 2024

Using information from unstructured data, companies can gain valuable insights into how to improve their brand, products, services, and overall customer experience. Moreover, businesses that effectively harness unstructured data may gain a competitive advantage. Choose the right metrics.

Social Media 260

Social Media Marketing 2023 Advertising 260

Horizon CX

DECEMBER 1, 2023

Zappos: Customer Service Excellence as a Competitive Advantage Alignment with Strategic Goals: Zappos, an online shoe and clothing retailer, aligns its CX strategy with its strategic goals by prioritizing exceptional customer service. A few references to consider are among the following.

Customer Centricity 52

Customer Centricity Automotive E Commerce Fashion 52

CSM Magazine

FEBRUARY 7, 2024

Real-time data that provides insights into candidate status and progress on key recruiting metrics, such as time to fill, sourcing effectiveness, and offer acceptance, allows hiring teams to make informed decisions and improve their work.

2024 52

2024 Competitive Advantage 2023 Leadership 52

BirdEye

DECEMBER 28, 2023

billion in 2023 and is forecasted to reach around USD 13 billion by 2032 , growing at a CAGR of 20.8%? Gathering valuable insights Geofencing technology provides data on how consumers interact with your ads and how often they visit your location. Competitive advantage Using geofencing, you can stay ahead of your competitor’s analysis.

Marketing 57

Marketing Advertising Social Media Events 57

Circular Edge

JANUARY 18, 2023

Blog Credit: Scott Beaver, January 16, 2023 (4 Major Financial Visibility Challenges and How to Overcome Them | NetSuite). Just having data doesn’t give business leaders the insights they need to improve performance, identify opportunities, and strategize for future growth. Keeping track of these details is the bare minimum, however.

Financial 52

Financial Competitive Advantage 2023 Consulting 52

SmartKarrot

AUGUST 12, 2021

Furthermore, with 90% of companies now planning to deploy AI within three years, this number is expected to grow to 40% by 2023. AI-enabled analytics for vital customer insights. As a result, you can spend your time arranging these insights rather than working on underlying data. In contrast, decisions should depend on data.

Customer Experience 11

Customer Experience Automotive E Commerce E-support 11

Circular Edge

FEBRUARY 7, 2023

Blog Credit: Megan O’Brien, February 1, 2023 (5 Ways to Manage Through an Economic Slowdown, According to NetSuite’s Founder | NetSuite) In a recent webinar (opens in new tab) , Oracle NetSuite founder and executive vice president Evan Goldberg discussed how to navigate a changing business environment.

Management 52

Management 2008 Competitive Advantage Financial 52

Gainsight

JUNE 14, 2023

But, as Joris Dieben, SVP and GM of Digital Hub at Gainsight, remarked in the 2023 Pulse Product Keynote , “As products become more complex, it becomes harder to do self-service content—it becomes harder for customers to find the right answers and the right information. Introducing Community Metrics!

Competitive Advantage 52

Competitive Advantage Metrics 2023 User Experience 52

customer sure

MARCH 18, 2024

Getting Voice of the Customer right isn’t a ‘nice to have’, it’s a competitive advantage. A VoC programme which not only prioritises insights for service improvement, but – critically — enables real-time service recovery will: Enhance customer satisfaction , leading to greater spend, cross-sell, and upsell.

Touchpoint 62

Touchpoint Return on Investment Competitive Advantage Feedback 62

Lumoa

JANUARY 17, 2023

New Insights logic on the Impact page! We have two new easy ways for you to look at your Insights on the Impact page. The Comparison page is used to tell you: what data receives the best feedback what data receives the worst feedback This can be done across any time period and metric that you have in Lumoa!

2022 83

2022 Webinar Competitive Advantage Events 83

Lumoa

DECEMBER 17, 2022

New Insights logic on the Impact page! We have two new easy ways for you to look at your Insights on the Impact page. The Comparison page is used to tell you: what data receives the best feedback what data receives the worst feedback This can be done across any time period and metric that you have in Lumoa!

2022 83

2022 Webinar Competitive Advantage Events 83

SurveySparrow

AUGUST 29, 2023

” It is crucial to find what is best for you before you set out on a race in order to gain that competitive advantage. It has options to create conversational chat surveys, single-page surveys, or multi-page surveys for a deep dive into insights. Related: Top 12 Google Forms Alternatives of 2023 4.

Marketing 52

Marketing E-support Multi-Channel Document 52

Circular Edge

MARCH 28, 2023

Blog Credit: Kristina Russo, March 16, 2023 | (What Is Agile Finance? Agile finance teams can allocate more time to analyzing the proliferation of financial, operational and market data to help create competitive advantages for the business. It’s no place for the rearview-mirror finance and accounting processes of old.

Financial 52

Financial Culture Competitive Advantage Innovation 52

Circular Edge

MARCH 28, 2023

Blog Credit: Kristina Russo, March 16, 2023 | (What Is Agile Finance? Agile finance teams can allocate more time to analyzing the proliferation of financial, operational and market data to help create competitive advantages for the business. It’s no place for the rearview-mirror finance and accounting processes of old.

Financial 52

Financial Culture Competitive Advantage Innovation 52

SurveySensum

MAY 11, 2023

Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. One way to do this is by using Net Promoter Score (NPS), a simple and widely used metric that helps businesses measure customer satisfaction, benchmark their performance against competitors, and identify areas for improvement.

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52

SurveySensum

SEPTEMBER 8, 2023

This small case study shows that when companies move beyond the traditional customer satisfaction metric and rigorously measure NPS , they can find ways to make customers happier, which, in turn, can lead to increased revenue. These benchmarks can vary across industries due to differences in customer expectations and competitive dynamics.

NPS 52

NPS ROI Social Media Banking 52