InMoment XI

JUNE 5, 2024

Omnichannel CX Analytics: Processes text from surveys, social media, voice, reviews, chat, email, and more to understand VOC, trends, and emerging topics, often paired with metrics to analyze impact and churn. In 2023, we invested significantly in R&D, delivering 126 new features.

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2024 Social Media Innovation Document 260

Experience Investigators by 360Connext

JANUARY 10, 2023

Beyond just collecting feedback, you worked to begin understanding the correlations between customer feedback and larger companywide metrics that matter, and closed the loop with customers to help them know their feedback was valuable and meaningful. You asked leaders for ideas and insights and feedback to improve the customer experience.

2023 143

2023 Customer Journey Mapping Customer Experience Customer Journey 143

Lumoa

NOVEMBER 7, 2022

7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1 1 Customer insights are a company-wide resource Even just a few years ago, customer insights or feedback were collected and owned solely by the CX or marketing team.

2023 83

2023 Customer Experience Competitive Advantage 2021 83

Lithium

SEPTEMBER 5, 2023

The results from our research paint a picture of how consumers view their interactions with brands while offering insight into what those brands can do to gain customer trust, support, and confidence. Marketing Announcement: Advanced Twitter Metrics Changes The API supporting Advanced Twitter Metrics is being deprecated.

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2023 Webinar Metrics Social Media 52

SurveySensum

MARCH 6, 2024

Multiple metrics are considered that help shape the success of businesses. They allow a business to form insights and help them effectively redesign their strategy for more growth and revenue, which frankly, is the core goal of every business. Businesses have yet to be known to thrive out of sheer luck.

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Metrics E Commerce ROI Return on Investment 52

Optimove

JANUARY 16, 2024

As we transition into a new year, I want to take a moment to reflect on the remarkable journey we’ve shared in 2023. In 2023, we witnessed a significant shift from rules-based marketing to AI-mapped journeys. This approach, which we’ve advocated for over a decade, involves marketers deploying various marketing ideas.

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2023 Net Promoter Score 2012 2024 52

Lithium

JUNE 6, 2023

Kudos Awards 2023 Is your brand using Khoros technology to deliver world-class digital customer experiences with strategies and results that others can learn from? A “Paid Metrics” toggle is located in the post section of dashboard filters. Share your stories and successes with the fourth annual Khoros Kudos Awards!

2023 52

2023 Webinar Events Metrics 52

BirdEye

MAY 30, 2023

Benefits of customer feedback tools Selecting a customer feedback tool Popular customer feedback tools FAQs about customer feedback tools Gain valuable insights with a customer feedback tool What are customer feedback tools? Industry experts are labeling 2023 as the “ feedback economy. ” Watch our free demo to learn more.

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2023 Feedback Net Promoter Score Social Media 98

InMoment XI

AUGUST 17, 2023

The Net Promoter Score (NPS) metric reveals the essence of customer sentiment and unlocks the path to business success, so it is important that you take the time to uncover net promoter score drivers. Happy customers become brand advocates, fueling growth through positive customer feedback.

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Net Promoter Score NPS Customer Satisfaction 2023 493

BirdEye

MARCH 10, 2023

The audit typically involves a thorough analysis of a company’s social media profiles, content, and performance metrics, with the goal of identifying areas for improvement and opportunities for growth. Compare your metrics with your objectives and benchmarks to determine where you stand and what you need to improve.

Social Media 98

Social Media 2023 Metrics Return on Investment 98

BirdEye

JANUARY 25, 2024

In 2023, the digital landscape witnessed a revolution, and Google Business Profiles (GBPs) were at its heart. To grasp the full scope of this transformation, Birdeye explored the insights and experiences of over 130,000 businesses throughout 2023. What does this insight mean for your business?

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2024 Insights Automotive Hospitality 57

SurveyGizmo

JANUARY 3, 2023

New collaboration opportunities across departments will help improve CX in 2023. In fact, we predict that 2023 will be a boom year for CX with companies coming together in new ways to solve problems. We need to collaborate in 2023. 2022 was a difficult year for customer experience (CX). And consumers felt it.

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2023 2022 NPS 2021 52

Feedbackly

JANUARY 27, 2023

EVI® is a very useful metric that helps businesses streamline their customer journey and improve the overall experience. The metric can also be used to forecast business growth and potential client base. The post Top 4 Customer Experience KPIs for 2023 appeared first on Feedbackly. It measures customer loyalty through advocacy.

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2023 Customer Experience Net Promoter Score NPS 98

Optimove

SEPTEMBER 29, 2023

Optimove customers, via the Gartner Peer Insights platform, cite its user-friendly interface and UX/UI that help easily identify opportunities and issues.

2023 78

2023 Marketing ROI Download 78

Optimove

APRIL 6, 2023

With all these real-time metrics, marketers can analyze customers based on the most up-to-date data to increase campaign relevancy. Challenge #3 – You need to aggregate and analyze data to generate insights Another prominent challenge marketers face today has to do with disconnected customer data.

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2023 Marketing Telecommunications Insurance 98

BirdEye

MAY 11, 2023

Some of the metrics that every mortgage business must track to know the effectiveness of their lead generation efforts are listed below. Cost per lead (CPL) For anyone running a marketing campaign on Google or social media, cost per lead (CPL) is an important metric. That gives you a conversion rate of 0.05%.

2023 98

2023 Social Media Webinar Return on Investment 98

BirdEye

JANUARY 25, 2024

In 2023, the digital landscape witnessed a revolution, and Google Business Profiles (GBPs) were at its heart. To grasp the full scope of this transformation, Birdeye explored the insights and experiences of over 150,000 businesses throughout 2023. What does this insight mean for your business?

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2024 Insights Automotive Hospitality 52

BirdEye

FEBRUARY 21, 2023

Social media statistics can provide valuable insights into these questions and more. We’ll explore key trends such as user demographics and advertising across platforms as well as share our first-party data to help you gain insights for your own social media marketing strategy. Are you curious about how people use social media?

Social Media 98

Social Media 2023 Marketing Advertising 98

Lithium

JULY 5, 2023

Marketing Announcement: LinkedIn API Update LinkedIn announced that they will be launching a new Community Management API and will be subsequently deprecating the legacy version of this API by June 30, 2023. You should re-integrate all LinkedIn accounts prior to the end of June to ensure that there are no interruptions in service.

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2023 Webinar Events Definition 52

BirdEye

FEBRUARY 15, 2024

In this blog, we’ll delve into the latest online review trends, insights, and strategies to help you paint a detailed picture of consumer behavior and use it to your advantage. Overall industry trends The landscape of online reviews witnessed notable growth and engagement in 2023, reflecting its increasing influence on consumer behavior.

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2024 Automotive 2023 Healthcare 109

SurveySensum

OCTOBER 23, 2023

Quick Overview of Top 7 GetFeedback Alternatives in 2023 7 Best GetFeedback Alternatives for You SurveySensum Qualtrics Medallia AskNicely Birdeye SurveySparrow Nicereply Conclusion Why Look For GetFeedback Alternative? The Text Analytics software enables users to get actionable insights from open-ended feedback.

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2023 NPS Multi-Channel Feedback 52

BirdEye

JUNE 23, 2023

In 2023, the best way to showcase products is with Google Shopping Ads. Here are a few insightful pointers to get started with product bidding the right way: Begin with low bids, preferably around $1, and then adjust your bids higher or lower based on the data you’ve collected. You’ll have more control this way.

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2023 Advertising Apparel Retail 98

BirdEye

MARCH 24, 2023

Development activities can create opportunities for the sales team, and the sales team can provide valuable insights that inform development strategies. They need to be able to use metrics and analytics tools to track performance and adjust strategies as needed. Building an audience on the platform will lead to more customer insight.

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2023 Return on Investment Social Media Sales 98

Gainsight

OCTOBER 2, 2023

View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we are delighted to announce the findings of the Customer Success Index EMEA 2023. CS Metrics Are Also Maturing As CS matures, the way that results are measured is becoming more sophisticated. Want More Findings?

2023 52

2023 Customer Success Net Promoter Score NPS 52

Gainsight

OCTOBER 2, 2023

View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we are delighted to announce the findings of the Customer Success Index EMEA 2023. CS Metrics Are Also Maturing As CS matures, the way that results are measured is becoming more sophisticated. Want More Findings?

2023 52

2023 Customer Success Net Promoter Score NPS 52

Gainsight

SEPTEMBER 25, 2023

The Gartner® Market Guide to Customer Success Platforms provides valuable insights into the evolving trends and themes shaping this dynamic landscape. The post Top Three Takeaways From the 2023 Gartner Market Guide to Customer Success Management Platforms appeared first on Gainsight Software. Check out Gainsight CS.

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2023 Customer Success Management Marketing 52

SurveySparrow

FEBRUARY 22, 2023

12 Absolute Top Qualaroo Alternatives For 2023 Time to let the cat out of the bag here. Here are the 12 Qualaroo alternatives worth trying in 2023: SurveySparrow Parlor.io Qualtrics Qualtrics (formerly Clarabridge), using AI and machine learning specializes in turning complex feedback into clear insights.

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2023 Feedback ROI Customer Satisfaction 52

SurveySensum

OCTOBER 9, 2023

It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. Customer reviews provide valuable insights into a product’s strengths and weaknesses and how it evolves over time. But every tool has its limitations. 5) Yes No Microsoft Forms Start at $6.00

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2023 Multi-Channel Demo Feedback 52

InMoment XI

JANUARY 4, 2024

Personalization Leverage data analytics and customer insights to personalize the online shopping experience. Using InMoment’s predictive customer analytics tool, you get automated insights from unstructured feedback that help you notice what needs to be improved, or what is performing well. Schedule a demo to see for yourself today!

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Retail Customer Experience Social Media NPS 260

Gainsight

JANUARY 4, 2023

As the thought leader in the field of Customer Success (CS), we want you to have all the information and insights you need to stay current and take your CS practice to new heights. NRR: Your Most Important Growth Metric. The post The Ultimate List of Customer Success Resources for 2023 appeared first on Gainsight Software.

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2023 Customer Success Webinar Healthcare 52

Lithium

NOVEMBER 7, 2023

Marketing On-demand Unlocking Insights: Organic vs. Paid vs. Ads In today's digital landscape, differentiating between Organic, Paid, and Ads content is paramount. New Closed Engagement Rate metric The new Closed Engagement Rate metric has been added to the Agent Performance widget.

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2023 Metrics Blog Government 52

Education Services Group

JANUARY 4, 2023

While it’s hard to predict what will happen in 2023, we all still try to plan ahead as much as possible. We put together five top-notch New Year’s resolutions for Customer Success in 2023. Feel free to take one or two on as your own or use this list as a jumping-off point in your 2023 goal setting. We must do better.

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2023 Customer Success 2022 Leadership 52

BirdEye

APRIL 7, 2023

Marketing key performance indicators or KPIs are metrics you can measure to see if your campaigns are going as per plan to achieve the set goal. Staying on top of these metrics helps businesses avoid any surprises at the end of every month. Staying on top of these metrics helps businesses avoid any surprises at the end of every month.

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2023 Marketing Social Media Return on Investment 52

CX University

JANUARY 30, 2024

The Net Promoter Score (NPS) is a key metric for measuring customer loyalty and satisfaction. CX University emphasizes the importance of taking customer feedback seriously and using the NPS metric to enhance its programs and offerings. The responses are categorized as follows: Promoters (9-10), Passives (7-8), and Detractors (0-6).

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Net Promoter Score NPS 2023 2024 52

Gainsight

JANUARY 6, 2023

Three Business Efficiency Metrics Every Product Manager Must Know. Top Ten User Engagement Metrics to Measure Product Performance. You can also subscribe to our email newsletter to be the first to get our insights on product experience strategies and access to events, webinars, articles, ebooks, and more! Product Adoption.

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2023 Roadmap Webinar Metrics 52

SurveySparrow

JUNE 27, 2023

This blog is about the ten best tools you can use in 2023 to improve your customer experiences. With its real-time analytics, intuitive interface, and multi-channel survey distribution, you’re well-equipped to handle any customer insights that come your way. They show you how customers interact with your business.

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Customer Journey 2023 Multi-Channel Touchpoint 52

Beyond Philosophy

JANUARY 12, 2023

I recently hosted some special guests on the podcast to discuss what 2023 will look like in the Customer Experience space. They see that living by numbers and metrics will not provide the big-picture vision that CEOs need. In the future, we will look back on 2023 and go, “Yeah, that’s when things changed.”

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