TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!

2023 207

2023 Customer Service Contact Center Customer Centricity 207

SurveySensum

OCTOBER 4, 2023

What is an Automotive Customer Feedback Tool? How to Choose the Right Automotive Customer Feedback Tool? An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry.

Automotive 52

Automotive Feedback 2023 Demo 52

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. Unlocking the power of VoC feedback is vital to the success of any business. This feedback helps inform how they operate going forward.

Feedback 83

Feedback Net Promoter Score NPS Customer Satisfaction 83

Comm100

NOVEMBER 23, 2022

As new customer service trends arrive, service that was once considered exemplary might no longer meet the growing customer demand. To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations.

2023 86

2023 Customer Service Omnichannel 2025 86

InMoment XI

JANUARY 4, 2024

Personalization Leverage data analytics and customer insights to personalize the online shopping experience. Implement personalized product recommendations, targeted promotions, and customized content based on individual preferences and past interactions. Use this feedback to make informed improvements and adjustments.

Retail 260

Retail Customer Experience Social Media NPS 260

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. But every tool has its limitations. user/month 4.4 (5)

2023 52

2023 Multi-Channel Demo Feedback 52

InMoment XI

DECEMBER 29, 2022

It’s thrilling to embark on another promising year, and we want to ring in 2023 with a recap of our top five InMoment Highlights from the last 12 months. It’s exciting to look back and highlight the InMoment Acquisition of ReviewTrackers, an award-winning customer review management software company!

2022 260

2022 2023 B2B 2021 260

BirdEye

AUGUST 22, 2023

But knowing how your customers feel about you is even more critical. That is why businesses must conduct regular product surveys and collect customer feedback. This can be done across all stages of development – pre-launch, launch, post-launch, and with existing and potential customers too. Watch the Free Demo Now.

2023 52

2023 Net Promoter Score User Experience Customer Satisfaction 52

Thematic

MAY 29, 2023

As a leader in feedback management and analytics, Thematic has evolved tremendously since its inception in 2017. Now, in 2023, we're thrilled to introduce our refreshed visual brand. Since then, our platform has empowered thousands of people across the world with the tools needed to unlock the true value of customer feedback.

Feedback 62

Feedback Brands 2017 Social Media 62

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

SurveySparrow

JUNE 27, 2023

Understanding customers can be tricky, but customer journey analytics tools are here to help. They show you how customers interact with your business. This blog is about the ten best tools you can use in 2023 to improve your customer experiences. What is Customer Journey Analytics?

Customer Journey 52

Customer Journey 2023 Multi-Channel Touchpoint 52

CX University

JANUARY 30, 2024

CX University emphasizes the importance of taking customer feedback seriously and using the NPS metric to enhance its programs and offerings. While NPS is a valuable quantitative metric, it should be complemented with qualitative insights to provide the necessary context behind the score. Healthcare +36.42 Logistics +55.08

Net Promoter Score 52

Net Promoter Score NPS 2023 2024 52

BirdEye

MARCH 24, 2023

Startups often struggle with customer turnover, so a consistent stream of new business is even more critical. A development team can also help with feedback on what potential customers are looking for from products and services in your industry. Building an audience on the platform will lead to more customer insight.

2023 98

2023 Return on Investment Social Media Sales 98

customer sure

AUGUST 8, 2023

We’re excited to announce that we’re now the chosen customer feedback software provider for Covéa Insurance. Following a tender process, CustomerSure were chosen to elevate their Voice of the Customer program to the next level. We found that partner in CustomerSure, after a comprehensive tender and pitch process.

Insurance 62

Insurance Financial 2023 Demo 62

customer sure

NOVEMBER 27, 2023

The associated exhibition provides us with an opportunity to meet other CX professionals, and we had a fantastic couple of days meeting a wide range of professionals at the conference in March 2023. CustomerSure was a clear winner for us to partner with for a number of reasons.

Customer Satisfaction 62

Customer Satisfaction 2024 Healthcare 2010 62

Optimove

MARCH 30, 2023

And sure, 2023 just started, but summer’s somehow approaching. Effective marketing is based on a brand’s ability to listen to each customer and suggest the next best action based on feedback. So, all promotions and offers are relevant to the customer. Will it sizzle or fizzle? Download your copy of the report.

Consumers 94

Consumers Omnichannel 2022 Retail 94

Lumoa

FEBRUARY 14, 2024

Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit. There’s always something to be learned from your industry peers, especially if they enjoy the support of a large customer base. What value are they delivering to their customers that your company is not?

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

Totango

SEPTEMBER 22, 2023

CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Multi-Channel 117

Multi-Channel 2023 Customer Success Omnichannel 117

Kustomer

JUNE 1, 2023

Using customer data to create a personalized customer experience is one of the top customer service trends of 2023, according to Forrester. That’s where a modern customer relationship management (CRM) system like Kustomer comes into play. It requires constant re-evaluation and improvement.

Customer Service 78

Customer Service Customer Service Strategies Hotels Social Media 78

Thematic

MARCH 13, 2023

He presented XM Discover (former Clarabridge), a solution for understanding customer feedback at scale in front of an audience of 10K people. WeAreVITAL pic.twitter.com/cVVrRVeYww — FR VITAL Online Learning (@vital_learning) March 8, 2023 But really, when it comes to celebrities, it’s about the attendee experience!

Entertainment 62

Entertainment Events 2023 Advertising 62

BirdEye

NOVEMBER 8, 2023

In this comprehensive guide, you’ll know: What makes these 41 websites the best eCommerce review platforms Secrets of eCommerce customer and business review sites The best review websites in 2023 How to get more loyal customers 3 reasons how customer reviews improve your business’s SEO Table of contents What are eCommerce review sites?

Travel 57

Travel Hotels Social Media Healthcare 57

SurveySensum

NOVEMBER 23, 2023

A Detailed Comparison of the Top 5 NPS Tools SurveySensum Qualtrics NiceReply Delighted GetFeedback InMoment Zonka Feedback Qualaroo SurveyMonkey AskNicely Retently SurveySparrow Medallia Hotjar CustomerGauge Conclusion FAQs on NPS tools If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.

NPS 52

NPS Net Promoter Score 2024 Multi-Channel 52

Horizon CX

MAY 19, 2023

They should be given opportunities to provide feedback, ask questions, and contribute ideas. These external resources provide objective insights, best practices, and guidance to support the change effort. By monitoring and evaluating results, they can provide insights and recommendations for adjustments and continuous improvement.

Customer Centricity 52

Customer Centricity Leadership Culture Customer Experience Management 52

SurveySensum

JULY 20, 2023

(Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. To address this, we have put together a comprehensive guide that provides insights into common pain points in both digital and in-store retail experiences , providing actionable strategies to resolve them.

Retail 52

Retail Feedback 2023 Social Media 52

ShepHyken

OCTOBER 6, 2023

Building and maintaining customer loyalty is more critical than ever in today’s highly competitive business landscape. How to Build Customer Loyalty In 2023 – 3 Must-know Strategies A few strategies in your pocket can help you build customer loyalty better by keeping your customers engaged and loyal.

2023 62

2023 Loyalty Social Media Loyalty Programs 62

Lumoa

FEBRUARY 7, 2023

The retail and commercial bank based in the UK is processing customer feedback from a variety of channels. They have chosen Lumoa to consolidate that in a single platform and analyze what customers say in real-time. It looks at any customer interaction, automates the analysis, and highlights the items with the biggest impact.

Banking 83

Banking Feedback Management Culture 83

SurveySparrow

FEBRUARY 22, 2023

In plain English: You’re here because you value user research and customer feedback as much as we do, and that’s why you’re looking for Qualaroo alternatives. Qualaroo is a fantastic user research & feedback tool, but truth be told, there are better 12 better alternatives to Qualaroo. Let’s face it.

2023 52

2023 Feedback ROI Customer Satisfaction 52

SurveySensum

MAY 18, 2023

Customer satisfaction can make or break a company’s reputation, and that’s where retail surveys come into play. By gathering customer feedback, businesses can get valuable insights into what’s working and what’s not. This scenario may seem simple, but it’s critical for any retail business.

Retail 52

Retail Feedback Net Promoter Score NPS 52

Lumoa

SEPTEMBER 28, 2023

content Lumoa Product News for September 2023 Hey everyone! Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis! Creating a Card from Dashboard or Collections page has now Custom Page features. Let’s get started! Thanks for reading!

2023 16

2023 Webinar Touchpoint B2B 16

Centercode

AUGUST 20, 2019

The International Data Corporation (IDC) expects that number to grow around 17% every year until 2023. They are relying on real market insights to adapt their smart home products to consumer needs early and often. 1) Integrate customer testing into product development. 3) Prioritize feedback for specific product areas.

2023 20

2023 2018 2019 Consumers 20

Lumoa

MARCH 12, 2023

Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. But customer feedback and insights are often the least accessible information in a business. Companies rarely have processes in place to regularly collect feedback.

Customer Experience 83

Customer Experience Customer Journey Mapping NPS Consulting 83

West Monroe

APRIL 19, 2023

West Monroe’s research highlighted four key areas of opportunity for high-tech and software companies in 2023. The ability to identify data and centralize it for analysis is key; from there, teams can better develop insights and test and learn in real time, encouraging more collaboration and actions rooted in data.

Insights 52

Insights ROI 2023 Download 52

Magellan Solutions

JULY 19, 2021

Data entry outsourcing has a CAGR of 5% during the 2019-2023 which roughly means $350 million. A data entry service provider can provide you with key insights from millions of unstructured patient medical histories. . Data processing outsourcing has been used to provide customer insights.

2021 52

2021 Healthcare Transportation Insurance 52

SurveySensum

OCTOBER 26, 2022

Customer feedback has always been a hot topic for companies that aim to be customer-centric. They need to know everything their customers feel about their products, services, support, etc. . And to understand customers’ experience and their expectations, you need online survey tools. Online survey tool.

2023 59

2023 Feedback Social Media Demo 59

BirdEye

JANUARY 16, 2024

Data-driven decision-making Integrated CRM systems provide businesses with rich, actionable insights. Businesses can make informed decisions about experience marketing strategies , sales approaches, and customer service improvements by analyzing customer data and trends. Enhances customer service through better insights.

Management 57

Management Social Media 2028 Customer Relationships 57

West Monroe

APRIL 19, 2023

West Monroe’s data highlighted four key areas of opportunity based on utility survey feedback. Customer data insights was the #1 response for the next area of big digital investment. Customer data insights was the #1 response for the next area of big digital investment.

Insights 52

Insights Culture Download 2023 52

ClearAction

JULY 11, 2023

It collects an abundance of customer insights that are more valuable than the VoC you pay so much for! How are you mining Customer Service interactions to educate value creators and fulfillers and communicators? Make it easy for customers to give you feedback any time, any way , about anything they want to talk about.

Customer Service 48

Customer Service Leadership Webinar Consulting 48