2023 E-support Innovation Insights 
InMoment XI
MARCH 25, 2024
According to Forrester, fewer than 10% of enterprises are advanced in their insights-driven capabilities. By equipping your organization with predictive analytics tools, you can gain rich insights into customer behavior, make data-driven decisions, and optimize business operations. What is Predictive Analytics?
CSM Magazine
JANUARY 22, 2024
These platforms enable businesses to automate, optimize, and scale their customer service operations, while also gaining insights into customer behavior, preferences, and needs. from 2023 to 2030. November, 2023 – Siena AI, a San Francisco, CA-based autonomous customer service platform designed for commerce, raised $4.7
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
West Monroe
JANUARY 24, 2023
Many organizations entered 2023 at a low point, leaving little room for error, and it’s still unclear whether this year will boom, bust, or end up somewhere in the middle. So how should leaders frame 2023 decision-making to deliver fast results—as well as lasting impact? One of the best ways to support such an environment?
Clarivate
APRIL 19, 2024
1] This week marks World Liver Day (April 19th), an initiative to raise awareness of liver health that is supported by major liver associations, such as the European Association for the Study of the Liver (EASL) and the American Association for the Study of Liver Diseases (AASLD). [2] Global burden of liver disease: 2023 update.
Kustomer
NOVEMBER 9, 2023
In the ever-evolving landscape of business and customer support, staying ahead of the curve is essential. To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. Did you notice our featured blog post image was created by AI?)
Strativity
MAY 25, 2023
This article was originally published by QSR ( PDF ) on May 25, 2023. But the success of these programs has as much to do with insights as technology. A strong brand reputation can be an effective gateway for supporting value proposition elements—and many are highly competitive to third-party applications.
Horizon CX
DECEMBER 1, 2023
let’s explore a couple of real-world examples that illustrate the crucial link between CX and strategic goals: Amazon: Customer-Centric Innovation for Market Leadership Alignment with Strategic Goals: Amazon’s relentless focus on customer experience is tightly aligned with its strategic goals.
Expert insights. Personalized for you.
260 
Let's personalize your content