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5 Key Learnings from Customer Experience Experts at The XI Forum Europe 2023

InMoment XI

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! That means capturing insights from every touchpoint and channel.

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Optimove’s 2023 Survey Key Highlight: Brands Still Subject Consumers to Marketing Fatigue

Optimove

It can cause customer alienation, diminished loyalty, and reduced trust and lead to negative brand perception, wasted resources, and lower return on investment. This post highlights Optimove 2023 surveys of more than 2,000 consumers. For brands, message relevancy and personalization are key to mitigating marketing fatigue.

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2023 consumer data report: How online reviews shape multi-location businesses

BirdEye

When it comes to multi-location businesses, being the top choice backed by positive reviews can help boost the return on investment (ROI). The insights gathered from this data report demonstrate the connection between positive customer experiences, online reviews, and the overall success of businesses in local markets.

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Guest Post: 2023 Top 5 Unified Communications Predictions

ShepHyken

They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM). Mitel executives had more to say on CLM and what the unified communications landscape will look like in 2023. Top 5 UC Predictions for 2023. Predictable. Our prediction?

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Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. October 19th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST In the world of business, connecting the dots from experience to financial impact is an essential skill.

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How to generate mortgage leads in 2023

BirdEye

Return on investment (ROI) Return on investment (ROI) denotes the value an investment provides. That is, the return you gain relative to the price of the initial investment. Consider building an online presence and improving your lead generation potential with these insights and proven strategies.

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Free social media audit template for 2023

BirdEye

Well, it’s because an audit of social media is an essential tool for any business looking to improve its social media presence and maximize its return on investment from social media marketing efforts. A social media campaign audit can help dental practices optimize their ad spend and improve their return on investment.