ShepHyken

SEPTEMBER 9, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. When Loyalty Rewards Expire, So Does A Customer’s Loyalty by Dan Gingiss. by Steve DiGioia.

Article 94

Article 2019 Customer Service Loyalty Programs 94

CSM Magazine

OCTOBER 4, 2023

Loyalty schemes have been around a lot longer than you think, going back even further than the frequent flyer programmes that took off in the late 1970s. Hamish Sherlock of Applause , explains how to build a next-generation loyalty scheme. Do your customers value the rewards the scheme provides?

Loyalty 59

Loyalty Banking Airlines Travel 59

Beyond Philosophy

MAY 10, 2017

If you’re like me, you have loyalty cards for three different supermarkets, a half dozen airlines, several hotels, a dozen or so assorted retailers and the local frozen yogurt shop. No of course not, and that’s the problem with calling these pieces of plastic “loyalty cards.” What is Loyalty Anyway? That’s loyalty.

Loyalty 137

Loyalty Loyalty Programs Airlines 2012 137

CSM Magazine

DECEMBER 7, 2021

Loyal customers choose to buy a particular company’s services and products consistently. Building customer loyalty is quite essential for companies, regardless of their sizes. Also, loyal customers can become your company’s ambassadors because they spread the good word about your firm to their friends and relatives.

Loyalty 52

Loyalty Rewards Programs Fashion Customers 52

ShepHyken

NOVEMBER 18, 2016

This week on our Friends on Friday guest blog post my colleague, Timi Garai, discusses the power of millennial moms and how to gain their loyalty. This article shares some powerful statistics that will make you sit up and take notice. So let’s take a look at some smart tactics that can help you earn their long-lasting loyalty!

Loyalty 119

Loyalty Retail Blog Loyalty Programs 119

ShepHyken

NOVEMBER 26, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: If employee engagement is important to you, then this may be one of the most important articles you read this year.

Article 81

Article 2018 Customer Service Airlines 81

PK

FEBRUARY 17, 2021

When we think of bank customer loyalty, we think of rewards programs. These programs are usually associated with credit cards, and a few encompass multiple bank products. The post Five bank customer loyalty strategies to avoid appeared first on PK. The latter can […].

Banking 52

Banking Loyalty Rewards Programs Customers 52

ShepHyken

OCTOBER 13, 2017

This week we feature an article by Jess Mizerak discussing the future of brand loyalty and how to continue to be successful in the world of E-commerce. We want the customer to feel a sense of ownership in the relationship they have with us. That’s what your loyalty program should do. – Shep Hyken.

Customer Centricity 73

Customer Centricity Loyalty E Commerce Loyalty Programs 73

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Currency Alliance

JULY 16, 2020

Most marketing efforts produce conversion rates of less than 5%, signaling a crisis of communication with a make-or-break number of potential loyal customers. I propose there is a direct correlation between this miss and customer understanding. Some companies simply don’t want to share their customer data.

ROI 52

ROI Loyalty Loyalty Programs Rewards Programs 52

ShepHyken

APRIL 20, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Loyalty programs boost businesses’ ability to keep customers by Jill Young Miller. Washington University in St.

Article 64

Article 2020 Loyalty Programs Customer Service 64

CSM Magazine

NOVEMBER 25, 2021

If you want to run a successful business and experience revenue growth, it’s not enough to simply bring in the customers. To achieve these goals, you also need to take care of retaining these customers. Others rely on customer feedback, decide to run newsletters, or invest their time in rewarding loyalty.

Loyalty 52

Loyalty Rewards Programs Reference Social Media 52

CSM Magazine

MARCH 22, 2024

Loyal customers are the backbone of any business, regardless of niche, but keeping them engaged can be as challenging as landing a fish with a threadbare net. In today’s financial environment, dominated by fintech players, customer retention may seem like a thing of the past.

Customer Retention 52

Customer Retention Rewards Programs Financial Loyalty 52

ShepHyken

NOVEMBER 25, 2022

This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. She discusses the difference between transactional and relational customer service.

Customer Service 77

Customer Service E Commerce Rewards Programs Customer Relationships 77

CSM Magazine

FEBRUARY 14, 2017

Many organizations struggle to find ways in which they can build customer loyalty and reduce customer churn. In this article, Bob Lucas offers some proven ways to create loyal customers. Become a trusted customer resource. Demonstrate integrity.

Loyalty 53

Loyalty Rewards Programs Customer Relationship Management Customer Satisfaction 53

CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. However, with the increasing complexity and diversity of today’s retail environment, engaging with customers has become a more challenging task.

Retail 52

Retail Customer Engagement Engagement Social Media 52

CSM Magazine

JANUARY 9, 2023

Business managers and CEOs understand the importance of good customer satisfaction. Without proper customer relationship management, a company can attract lots of negative customer reviews. This guide covers some ways of improving customer relationship management with phone calls. Personalizing Customer Support.

Customer Relationship Management 93

Customer Relationship Management Customer Relationships Management Rewards Programs 93

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Customer service.

Touchpoint 118

Touchpoint Customer Journey B2B Customer Journey Mapping 118

CSM Magazine

FEBRUARY 14, 2017

Many organizations struggle to find ways in which they can build customer loyalty and reduce customer churn. In this article, Bob Lucas offers three ways to create loyal customers. Become a trusted customer resource. Customers often encounter life challenges that require expertise beyond their capabilities.

Loyalty 40

Loyalty Rewards Programs Customer Relationship Management Customer Satisfaction 40

Currency Alliance

JUNE 11, 2019

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. Bribing customers is easy and, as with most easy initiatives, not very profitable. Actually, they do. Extra what?

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

CSM Magazine

JANUARY 2, 2023

Repeat customers not only buy more, but they also often serve as unofficial brand ambassadors. Here are ten ways to help you get new customers to become loyal, repeat customers. Understand What Your Customers Want. You can give your customers a short survey when they buy something, with a small bonus for filling it out.

Rewards Programs 52

Rewards Programs Loyalty Customer Service Customers 52

Currency Alliance

JANUARY 22, 2020

The top loyalty jobs are tough. Every CEO waxes lyrical about the importance of loyalty. Every CFO knows a loyal customer is many times more profitable than others. Rewards programs have not, historically, earned consistent loyalty across all customer segments. Points alone don’t earn much loyalty.

Loyalty 40

Loyalty Brands Loyalty Programs Rewards Programs 40

Strativity

MAY 25, 2023

This article was originally published by QSR ( PDF ) on May 25, 2023. As delivery apps grow in popularity, they will remain a go-between for the customer and the brand, leading to margin erosion for restaurants. To combat this, brands must de-emphasize reliance on these providers and take back their customer relationships.

Brands 52

Brands Loyalty Programs E-support 2022 52

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This is Where Rewards Programs Lose Most of Their Members by Jenn McMillen. If not, this article could shed some light on why.

Article 13

Article 2022 Customer Service Rewards Programs 13

CSM Magazine

JUNE 17, 2021

Recent research on consumer neuroscience explains the impact of consumer’s emotions on the effectiveness of advertising or customer interaction. It explains in detail how deeply the advertisement content or different modes of customer connections influence the emotional response of the consumer and their decision making.

Social Media 98

Social Media Advertising Rewards Programs Consumers 98

CX University

NOVEMBER 21, 2020

Customer Experience has been a buzz word amongst C-Level executives for some time now and for good reason too. Customer-facing teams in sales and service-orientated environments embrace the concept. Customer-facing teams in sales and service-orientated environments embrace the concept. This list goes on. The truth must be told.

Net Promoter Score 98

Net Promoter Score Brands Loyalty Programs Loyalty 98

Beyond Philosophy

OCTOBER 30, 2017

Hotel chains, worried about competition from Airbnb , are rolling out these and other special experiences for their best rewards customers. Customers bid points for the privilege of participating in these elite, one-of-a-kind experiences. It’s all part of the company’s plan to deepen its relationship with loyal customers.

Hotels 127

Hotels Travel Rewards Programs Loyalty 127

CSM Magazine

DECEMBER 19, 2022

There are many perks to playing on an online casino, from the welcome bonuses and seemingly endless ongoing promotions to the massive game libraries and generous loyalty clubs. However, there is one thing common to virtually every industry that makes a casino site even better: good customer service.

Customer Service 52

Customer Service 2012 E-support 2005 52

delighted

JUNE 1, 2022

Selling to your existing customers is far easier than acquiring new customers. The general rule of thumb is it costs five times as much to generate a new customer than to sell to your existing customers. Your current customers are also more likely to spend more. Why is customer lifetime value important?

Net Promoter Score 71

Net Promoter Score Customer Retention Loyalty Customers 71

ShepHyken

JULY 6, 2018

This week we feature an article by Natasha Postolovski who shares the idea of using sales contests to help motivate a higher level of customer experience at your organization. – Shep Hyken. Customer experience is the most important factor in the success of a retail business. Loyalty and rewards programs.

Sales 71

Sales Blog Net Promoter Score Customer Experience 71

Optimove

JULY 18, 2023

To get you started, here are a few best practices that, over time, should help lower the number of bonus abusers: Set clear bonus rules: Define clear and fair rules for bonus usage and ensure that these are communicated to customers. Reward loyalty and long-term engagement: Shift the focus from quick-hit bonuses to long-term player loyalty.

Rewards Programs 40

Rewards Programs Loyalty Loyalty Programs 2022 40

BirdEye

FEBRUARY 19, 2021

COVID-19 has permanently changed customer behavior. Being stuck at home months at home has made customers more comfortable with online orders and contactless technology. If you’re a restaurant manager looking to provide great service to every customer, it’s now become critical that you embrace digital. Restaurants need to adapt.

Loyalty Programs 93

Loyalty Programs Rewards Programs Social Media Download 93

Ann Michaels and Associates

JUNE 15, 2020

Quality Assurance in the contact center is being used to improve NPS (Net Promoter Score) and overall customer experience. But the questions are real and have been so since 2003 when Frederick Reicheld of Bain & Company wrote about what he coined the Net Promoter Score (NPS) in an article for the Harvard Business Review.

NPS 59

NPS Net Promoter Score Customer Experience 2003 59

Totango

MAY 6, 2021

What is customer retention ? We’ll discuss what customer retention means as a concept, as a strategy and as a metric. And we’ll offer an eight-step path to increasing customer retention by following best practices and leveraging the power of automation. What Is Customer Retention? Why Is Customer Retention Important?

Customer Retention 75

Customer Retention Net Promoter Score Customer Journey Reference 75

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Build patient loyalty: Marketing reinforces your expertise and the value you provide. Table of contents Why do chiropractors need marketing?

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

delighted

NOVEMBER 20, 2020

Retail customer experience was predicated around these physical elements and touchpoints: Are the employees helpful? Does the store carry the products customers are looking for? Does their return policy make it easy for customers to easily exchange the product if it doesn’t match expectations? What is retail?

Retail 70

Retail 2021 Customer Experience Omnichannel 70

CSM Magazine

MAY 24, 2021

With the pandemic remaining widespread, business owners are now asking the question—how to maintain strong customer engagement during COVID-19? Reinventing Customer Engagement. Customer engagement is the process of strengthening your emotional connection with your customers. Improve Your Loyalty Program.

Customer Engagement 52

Customer Engagement Engagement Social Media E Commerce 52