ShepHyken

MAY 24, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The 3 Principles of Brand Loyalty After COVID-19 Rocked Our World by Kim Campbell. Here are my top five picks from last week.

2021 156

2021 Article Customer Service Customer Retention 156

ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation.

Article 81

Article 2023 2028 Customer Service 81

GetFeedback

MAY 5, 2019

So, if you make them choose between a good product and a good after-sales service, you’re not on the right path. . Good products keep customers interested, but after-sales service keeps them loyal. And allowing your business to not address customers’ after-sale needs, you’re ruining the future of your brand.

Sales 277

Sales Loyalty Programs Social Media Loyalty 277

ShepHyken

DECEMBER 3, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article shows the power of generative AI (ChatGPT-type technologies). My Comment: I’m a big fan of loyalty programs.

Article 61

Article Customer Service 2023 Loyalty Programs 61

ShepHyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article shares some great insights and findings. If you like this type of information, you’ll enjoy this article.

2024 68

2024 Article Customer Service Social Media 68

ShepHyken

JUNE 7, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Jeannie Walters is no stranger to this weekly roundup of the best customer service and CX articles of the week. Absolutely!

Article 135

Article 2021 Customer Service Loyalty Programs 135

ShepHyken

APRIL 26, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Brian Solis has a compelling article about this very topic. Here are my top five picks from last week. Follow on Twitter: @Hyken.

2021 136

2021 Article Customer Service Loyalty Programs 136

ShepHyken

OCTOBER 23, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And caring is the foundation of trust and the preamble to loyalty. Here are my top five picks from last week.

Article 64

Article Customer Service 2023 Contact Center 64

ShepHyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the customer support world, this article is for you. Here are my top five picks from last week.

Article 66

Article Customer Service 2023 2024 66

ShepHyken

JANUARY 10, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Here is an interesting article from the New York Times about the state of customer service. My Comment: This article hits two areas.

Article 76

Article 2022 Customer Service Loyalty Programs 76

Currency Alliance

FEBRUARY 20, 2023

This article on the loyalty rules engine is probably the second-most important article I will ever write on loyalty marketing*. It is the most powerful, yet under appreciated module (or tool) in a loyalty marketing stack of software. This brings significant advantages.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

Currency Alliance

APRIL 15, 2024

Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. Points and miles are a dominant and popular form of loyalty value. Points and miles are a dominant and popular form of loyalty value. For some brands, issuing your own loyalty currency is certainly desirable.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

ShepHyken

OCTOBER 13, 2021

In this article, we can say that three secrets to creating and sustaining customer loyalty are communication, communication, communication. So, with that in mind, here are three communication tips that will help drive customer loyalty and move them to say, “I’ll be back.” . Save that for a sales call.

Loyalty 107

Loyalty Social Media Communication Customer Service Training 107

ShepHyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Loyalty Is Your Holy Grail for Success. Entrepreneur) Customer loyalty is an essential source of revenue for any business.

Article 65

Article 2023 E Commerce Customer Service 65

Magellan Solutions

AUGUST 18, 2023

Sales optimization is essential for businesses to flourish in a competitive market. Sales optimization enhances customer experiences, fosters brand loyalty, and drives long-term success. We provide readers with the knowledge they need to enhance their sales processes. It goes beyond attaining targets.

Sales 98

Sales Marketing Multi-Channel Competitive Advantage 98

GetFeedback

JUNE 11, 2019

Customers will drop everything to attend a sale, try out a new feature, or write a positive review. According to Exploring the Value of Emotion-driven Engagement, a new report from Deloitte Digital, brands can build impressive levels of customer loyalty by connecting emotionally with their audiences. Conclusion on customer loyalty.

Loyalty 170

Loyalty Connections Consumers Loyalty Programs 170

ShepHyken

DECEMBER 7, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Six Steps for Improving Customer Engagement and Loyalty by Genelle Kunst. My Comment: Want to build repeat business and customer loyalty?

Article 148

Article 2020 Customer Service Loyalty Programs 148

ShepHyken

JUNE 6, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I love his articles. That’s why this article in Travelers Today caught my eye. Here are my top five picks from last week.

Article 68

Article 2022 Customer Service Loyalty Programs 68

ShepHyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: About a month ago I included an article about Sweetwater as part of the Top Five Roundup. This company is on my radar.

Article 111

Article E Commerce 2021 Customer Service 111

Education Services Group

JULY 5, 2023

Every stage of the customer journey is about developing that kind of relationship with your customers, but to bring it all home, we need to look at the final stage of the customer journey – Loyalty. Loyalty – The story continues…forever? Loyalty overlaps with Service a little when it comes to expansion and growth.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Loyalty Touchpoint 52

Totango

JULY 6, 2021

Measuring customer loyalty gauges the strength of your client relationships, helping you predict and manage performance. In this blog, we’ll cover what customer loyalty is, why measuring it is important and what KPIs you can use to track it. What Is Customer Loyalty? Customer loyalty is your clients’ commitment to your brand.

Loyalty 111

Loyalty Net Promoter Score Measurement NPS 111

Daniel Group

JANUARY 25, 2024

Are You Using Humor in CX to Increase your Customer Loyalty? And 80% of customers were more likely to come back and refer their friends if the company uses humor in their sales and CX. And 80% of customers were more likely to come back and refer their friends if the company uses humor in their sales and CX.

Loyalty 52

Loyalty 2024 Workshop Culture 52

ShepHyken

FEBRUARY 28, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As a result, thoughtful customer experiences that inspire trust and lasting loyalty are rare. Here are six tips that can drive more loyalty.

2022 71

2022 Article Customer Service Loyalty 71

ShepHyken

AUGUST 1, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Start by reading this article. 7 Ways Leading Companies Boost Repeat Sales by Nicholas Leighton. Here are my top five picks from last week.

Article 71

Article 2022 Customer Service B2C 71

ShepHyken

FEBRUARY 22, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Enjoy this article that focuses on creating positive memories for your customers. How to Win Over your eCommerce Customers’ Loyalty?

2021 141

2021 Article Customer Service Customer Centricity 141

Totango

DECEMBER 14, 2021

The holidays give you a unique annual opportunity to build goodwill with customers that can last all year and promote long-term loyalty. Because of this, knowing how to build customer loyalty during the holidays greatly strengthens your ability to cultivate stronger relationships with your customers. Send Holiday Appreciation Messages.

Loyalty 83

Loyalty Net Promoter Score Customer Satisfaction Sales 83

ShepHyken

DECEMBER 21, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In this article, he discusses how the COVID-19 pandemic accelerated the use of certain aspects of customer service. by GISuser. Here’s Why.

2020 157

2020 Article Customer Service Airlines 157

Currency Alliance

MARCH 28, 2023

The term ‘pay with points’ implies that a customer can burn loyalty points or miles at a point of sale as the method of payment. Pay with points is trending upward in loyalty marketing for three main reasons. That’s in contrast to being offered a restricted set of inventory items for redemptions via a members’ portal (i.e.,

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Airlines 52

Beyond Philosophy

OCTOBER 11, 2018

A powerful sales technique exists that can help. The best sales organizations use it well; the worst, not so much. It describes how they give customers or prospects something with the hopes that their generosity will be returned in higher sales or customer loyalty. No one wants to be tricked or cajoled into the sale.

Sales 137

Sales Call Center Loyalty Blog 137

GetFeedback

NOVEMBER 8, 2016

Loyal customers save your company money, predict future sales, generate referrals, and gain value over time. Here are 5 ways to drive customer loyalty.

Loyalty 195

Loyalty Sales Customers Article 195

Team Support

MAY 19, 2021

Here are 7 types of follow-up emails that help improve customer loyalty in either case: 1. Send a new Knowledge Base article with a personal note. As a professional writer, she writes articles about customer support and email marketing. How do you strike the right balance? It will be different for B2C businesses than for B2B.

Loyalty 59

Loyalty Sales B2B B2C 59

InMoment XI

MAY 2, 2016

View Article

Automotive 266

Automotive Loyalty 2016 2009 266

ShepHyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: With “The Great Resignation” being such a hot topic, I felt this article should be at the top of the list for our Top Five roundup this week.

2021 86

2021 Article Customer Service Retail 86

ShepHyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. And more importantly, how can you ensure that it’s not costing you sales? If Not, It Could Be Costing You Sales appeared first on Shep Hyken.

Customer Journey 124

Customer Journey Brands Contact Center Sales 124

ShepHyken

MAY 6, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 7 Ways to Retain Customers’ Trust and Build Up Brand Loyalty by Mike Kappel. Here are my top five picks from last week.

Article 115

Article 2019 Customer Service Magazine 115

Beyond Philosophy

MAY 10, 2017

If you’re like me, you have loyalty cards for three different supermarkets, a half dozen airlines, several hotels, a dozen or so assorted retailers and the local frozen yogurt shop. No of course not, and that’s the problem with calling these pieces of plastic “loyalty cards.” What is Loyalty Anyway? That’s loyalty.

Loyalty 137

Loyalty Loyalty Programs Airlines 2012 137

Customer Bliss

MARCH 5, 2019

Read more articles about Danny Meyer and Zappos here on my blog.]. And with all of this comes greater sales growth: up to 85% higher than competitors who have not engaged emotionally with customers. Similarly, Zappos Adaptive was designed around the emotions of their consumers with physical disabilities.

Innovation 221

Innovation Loyalty Chief Customer Officer Hospitality 221