Retently

MARCH 29, 2023

This huge success actually shows us the big picture of how markets work. So how does the world’s NPS leader achieve such a high level of customer satisfaction? Total pre-orders for Tesla Model 3 surpassed many expectations at more than a quarter of a million in less than three days.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

Retently

JULY 28, 2023

How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

BirdEye

DECEMBER 8, 2023

We live in a world where one tweet, review, or post can tip the scales for your brand. It’s the heartbeat of your brand, silently yet powerfully shaping how people perceive your business. In the fast-moving online world, keeping up with what people think and say about your brand is a big challenge.

Management 113

Management Social Media Brands Consulting 113

Beyond Philosophy

DECEMBER 14, 2023

In a meeting with a long-time client, I learned how pleased they were with their repeat business, which they saw as loyal customers coming back for more. However, when they showed me the repeat business stats, what I saw wasn’t loyalty; it was inertia. What’s more, I decided I would have to try them out.

Loyalty 88

Loyalty Rewards Programs Loyalty Programs Airlines 88

Retently

JUNE 28, 2022

Net Promoter Score® lets you measure and analyze customer satisfaction to learn more about what people like (and dislike) about your product or business. It’s a valuable metric – for most companies and it’s the most valuable metric available for measuring customer loyalty and satisfaction. You get what you ask for.

NPS 148

NPS Net Promoter Score Feedback Social Media 148

Feedbackly

SEPTEMBER 26, 2023

If brands are to remain competent and foster a unique relationship with their clientele, they have to adapt to the changing trends in CX. In this regard, brands will turn to emotional insight to understand how customers feel, react, and behave in response to what the brand offers them.

Management 98

Management ROI Touchpoint Roadmap 98

Feedbackly

JUNE 21, 2023

As customers, we experience different emotions with different brands. We are loyal towards brands that appeal to our emotions and turn away from those that don’t. It can give businesses an accurate projection of how customers perceive their brand and make necessary improvements to attract and retain customers.

Measurement 95

Measurement Loyalty Programs Metrics Touchpoint 95

BirdEye

AUGUST 29, 2023

Satisfied customers grow brand loyalty, boost word-of-mouth recommendations, and significantly boost a business’s growth. This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. See Pricing FREE DEMO Table of contents What is customer satisfaction?

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

Retently

NOVEMBER 17, 2023

NPS goes beyond traditional marketing metrics, offering a clear and actionable snapshot of customer satisfaction and brand perception. Far fewer marketing managers are familiar with the Net Promoter Score and its huge potential for measuring the effectiveness of sales, marketing, and advertising.

Net Promoter Score 78

Net Promoter Score NPS Marketing Management 78

Feedbackly

AUGUST 17, 2023

As emotions are a decisive factor in consumer purchases, EVI® is able to bring brands vital information related to consumer preferences and expectations. Today, let’s talk about how this game-changing metric helps in improving CX and the customer journey! In this regard, EVI® can help you measure and improve the emotional experience.

Touchpoint 98

Touchpoint NPS Metrics Omnichannel 98

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do.

Customer Satisfaction 93

Customer Satisfaction Feedback Interaction Insights 93

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Even so, devoting time and resources to planning your CX strategy is worth the investment because giving your customers sub-par experiences is one of the most effective ways to drive them away.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

Beyond Philosophy

MARCH 7, 2024

While organizations know how to define the process and record the behavior, they usually miss this hidden impact. While organizations know how to define the process and record the behavior, they usually miss this hidden impact. So, let’s discuss how to uncover what’s hiding there and how it affects your bottom line.

ROI 78

ROI Return on Investment Measurement Customers 78

SurveySensum

JULY 11, 2023

This delightful experience, my friend, is what we call customer experience (CX). Before we move ahead, let’s understand – What is customer experience? Customer Experience is the overall impression a brand creates in the minds and hearts of its customers. This is what brands want. Let’s talk about it here.

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

Feedbackly

JULY 12, 2023

Touchpoints are how the brand engages with its customers and play a vital role in fostering a strong relationship between the two parties. Optimizing touchpoints helps brands deliver a seamless and refined customer experience that aligns with your customer’s expectations and preferences.

Touchpoint 98

Touchpoint Customer Journey NPS Feedback 98

Lumoa

FEBRUARY 2, 2023

Where and how they take place has changed, of course. According to research, 95% of consumers believe customer experience is the key to brand loyalty. We’ll cover its importance, provide strategies for improving it, and look at what the future holds for customer experience in retail. Let’s get started.

Retail 94

Retail Net Promoter Score Customer Experience Loyalty Programs 94

Brandwatch CX

NOVEMBER 8, 2023

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. When looking for a tool, it’s a good idea to try a couple of them and choose the one that suits your needs best. It all depends on your needs. It all depends on your needs.

Social Media 98

Social Media Metrics Demo Measurement 98

Beyond Philosophy

FEBRUARY 15, 2024

However, he hasn’t the faintest idea of how to do it from a practical sense. Still, when you ask them what emotion they are trying to evoke, they tend to gravitate towards terms like “positive” or “favorable.” You should also measure the effects of the emotions you choose.

Connections 88

Connections Loyalty Brands 2005 88

Feedbackly

AUGUST 31, 2023

But, it does mean that you need to integrate a new perspective when positioning your brand before your customers. They can motivate customers to buy your products or make them hesitate and turn away. They can motivate customers to buy your products or make them hesitate and turn away. Let’s dive into this topic a bit more!

Customers 98

Customers Brands Loyalty Connections 98

Kustomer

JUNE 7, 2023

Customers want to feel financially confident, including having trust in their financial institutions to work in their best interests, and they expect service to be streamlined and personalized. How the bank or the firm handles that interaction is customer service. What Is a CX Playbook?

Financial 98

Financial Banking Social Media Customer Satisfaction 98

Lumoa

MARCH 9, 2023

Put simply, it means genuinely caring about the experience your customers have with your brand. Let me give you a real-life scenario of how it works in general. By understanding that their customers care deeply about the products they buy and how they are created, Lush has taken steps to address these concerns.

Customer Experience 169

Customer Experience Social Media Customers Insights 169

Feedbackly

MARCH 1, 2024

However, as the latest trends point out, one of the definitive factors that will alter the customer-brand relationship this year will be emotional experience. What is Emotional Experience? Emotional Experience refers to how customers perceive a brand emotionally. Let’s look at it from the beginning.

2024 59

2024 Metrics Webinar Brands 59

BirdEye

OCTOBER 11, 2023

Clients are more likely to recommend a company that can guide them in choosing the right insurance product for them and their families. This blog post explores the importance and methods of delivering an exceptional customer experience to your clients. 80% said they would switch to a competitor after two bad experiences.

Insurance 109

Insurance Customer Experience Social Media Omnichannel 109

Lumoa

JANUARY 15, 2024

What’s the warranty? The scenario is now much the same for online customers who increasingly expect a seamless, personalized experience. This article will explore ways to leverage conversational commerce to improve customers’ experiences with your brand. In This Article: What is Conversational Commerce?

Customer Experience 83

Customer Experience Net Promoter Score Touchpoint Omnichannel 83

BirdEye

JUNE 22, 2023

With this blog post, you will learn how to segment your target audience based on the various customer types in the market. That is why we deem it important to divide them into different groups to understand them better. Effective customer service is based on knowing what your customers expect, want, and need.

2023 98

2023 Social Media Reference Loyalty 98

BirdEye

JUNE 15, 2023

In this blog, we’ll define why refer-a-friend programs are essential, what to consider before starting your referral program, and the best refer-a-friend promotion ideas. Table of contents How do you start a refer-a-friend program? To get more referrals, it’s mission-critical to learn how to ask for them correctly.

Reference 98

Reference Sales Social Media Brands 98

Brandwatch CX

JUNE 15, 2022

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. When looking for a tool, it’s a good idea to try a couple of them and choose the one that suits your needs best. It all depends on your needs. 1) Hootsuite. 2) TweetReach. 4) Buzzsumo.

Social Media 144

Social Media Metrics Demo Measurement 144

SurveySparrow

FEBRUARY 24, 2024

Turns out customers don’t always say what they mean. Customer sentiment analysis lets you hear what’s really being said between the lines. By the end of this blog, you will be clear about the definition, importance, benefits, and use cases. What is Customer Sentiment? Shocking, right? That’s not it.

Definition 52

Definition Social Media Feedback Customers 52

SurveySensum

JANUARY 26, 2024

What is a Customer Journey? The Foundation: Awareness Stage The awareness stage serves as the foundation, marking the initial encounter between a potential customer and your brand. Understanding how customers become aware of your brand, products, and services is crucial for laying a solid groundwork for their journey.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

SurveySparrow

APRIL 30, 2024

Online reviews are like a digital mirror for your business – they reflect perceptions of your brand through the eyes of your customers. Step 1: Make a List of Review Sites Identify the online platforms where your potential customers will go to get an idea of what you’re all about.

2024 52

2024 Management Feedback Metrics 52

Beyond Philosophy

NOVEMBER 30, 2023

Starting with… Help People Realize How Their Role Affects The Customer Many people in the organization who do not work with customers might need help with this connection. One of my clients has done an excellent job in the last couple of years improving their customer experience. NICE Systems, Inc., and Fred Reichheld. NICE Systems, Inc.,

Net Promoter Score 78

Net Promoter Score Engagement Customer Centricity NPS 78

BirdEye

DECEMBER 28, 2023

As you move from one street to the next, the stories change, reflecting what each storyteller knows you’ll love. Smartphone users who enter these invisible boundaries receive personalized stories (or ads) relevant to their location. Table of contents What is geofencing marketing? How does geofencing marketing work?

Marketing 57

Marketing Advertising Social Media Events 57

Kustomer

JULY 18, 2022

In this blog, we’ll dive into the features of a modern CRM that you may be missing out on and ways to measure the success of your chatbot. A great CRM delivers end-to-end service automation across all channels, fostering more brand-customer communication and a more seamless routing and agent handover experience.

Connections 98

Connections Multi-Channel Social Media Measurement 98

BirdEye

MARCH 5, 2024

This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends. This social media statistic makes it very clear that a centralized approach to monitoring is important for brands spread across locations to drive impactful outcomes.

Social Media 57

Social Media Multi-Channel Insights Brands 57

ViiBE Blog

AUGUST 25, 2021

ViiBE Blog. How can you measure customer satisfaction? Customer satisfaction measures the overall satisfaction the customer has with the business. How companies measure customer satisfaction. Here are the most common ways companies can measure customer satisfaction. CRM , Customer experience.

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score 2021 98

Feedbackly

AUGUST 3, 2023

While many brands know the importance of collecting feedback, not everyone carries out a systemic approach to using them for improvement. But, a good feedback management process can make a positive difference in a brand. It will help you gain a good understanding of how they feel about the engagement and their preferences.

Feedback 98

Feedback Customers Touchpoint NPS 98

Optimove

NOVEMBER 15, 2023

In this blog, we’ll explore the key reasons why segmentation and SMS go hand in hand — and why this Customer-Led Marketing tactic is essential for increasing customer lifetime value (CLV) and fostering loyalty for life. And 76% are more likely to buy from brands that personalize.

Return on Investment 59

Return on Investment ROI Customer Retention Loyalty 59