One Millimeter Mindset

APRIL 11, 2019

Think of the implications of your actions, over coffee, on future employee experience and customer experience. Subscribe to my blog. Share your email address in the red box in the right column of this blog. Her playbook of communication hacks, Do YOU Mean Business? Contact me here.

Customer Retention 59

Customer Retention Download Employee Experience Communication 59

SurveyGizmo

FEBRUARY 14, 2023

Alchemer Workflow helps any team or department that collects feedback – customer experience, employee experience, UX research, business processes and operations, and market research – effectively close the loop with customers or employees to increase customer retention, adoption, advocacy, and growth.

Feedback 52

Feedback 2023 Customer Retention Connections 52

One Millimeter Mindset

MARCH 18, 2019

With them, and for them, on behalf of better serving each other and your customers. What type of employee and stakeholder experiences do you create? Let alone experiences leading to customer success and customer retention? Subscribe to my blog. Then, take these next steps…. Contact me here.

Workshop 72

Workshop Customer Retention Communication Culture 72

One Millimeter Mindset

MARCH 11, 2019

This stereotype represents their aggregated employee experiences working with STEM professionals and other left brain thinkers. These aggregated non-technical stakeholder experiences often are neither constructive nor pleasant. Subscribe to my blog. Share your email address in the red box in the right column of this blog.

Customer Retention 58

Customer Retention Download Leadership Blog 58

Beyond Philosophy

MARCH 5, 2015

Customers don’t like to be late, but they like to be lied to even less, so this kind of honesty and open communication strengthens the relationship because Customers know that Southwest is going to tell them the truth. If you enjoyed this post, you may be interested in the following blogs: The Customer Flight Experience.

Airlines 132

Airlines Net Promoter Score Transportation CEM 132

Beyond Philosophy

NOVEMBER 11, 2014

In this way, Target has used the natural tendencies of people to change their habits as the time to communicate that Target has everything they need. It has proven to be successful…so successful that there is a famous story where a father learned a couple of weeks after Target that his teenage daughter was expecting.

Net Promoter Score 167

Net Promoter Score Marketing CEM Social Media 167

One Millimeter Mindset

FEBRUARY 28, 2019

I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Workforce Profitability retains Customers [link]. Communication Disconnects negatively impact Customer Retention [link]. Communication Disconnects negatively impact Customer Retention [link].

Customer Retention 66

Customer Retention Blog Workshop Download 66

SurveySensum

FEBRUARY 29, 2024

Meet Neha, a talented employee who consistently met targets. Despite this, her job satisfaction plummeted due to a lack of recognition and support, resulting in a negative employee experience. This scenario underscores the critical link between employee satisfaction and overall organizational success.

Culture 52

Culture Customer Satisfaction Loyalty Reference 52

Call Experts

JULY 17, 2019

Understanding the customer lifecycle is important. . Every company needs to identify the reasons behind its decay in customer retention rates. It is essential to do an honest assessment of all factors that contribute to customer retention. More Blogs Menu. More Blogs Menu. FCC blocks Robo-Calls.

Customer Experience 66

Customer Experience Call Center Contact Center 2018 66

One Millimeter Mindset

JUNE 20, 2019

Consider your own employee experience with these clients? Subscribe to my blog. Share your email address in the red box in the right column of this blog. Her playbook of communication hacks, Do YOU Mean Business? Which is exactly what these clients want. Should you retain them, moving forward? Contact me here.

Workshop 74

Workshop Download Employee Experience Blog 74

Lumoa

NOVEMBER 17, 2022

CX trends in 2023 will focus on getting to know your customers and their preferences by conducting customer satisfaction surveys. Another measure of customer satisfaction is communicating with your customers on social media platforms. Your customers will feel valued and trust your brand.”.

E Commerce 83

E Commerce 2023 E-support Customer Experience 83

Beyond Philosophy

OCTOBER 29, 2014

By managing loss aversion, a charge card managed to increase its fees by more than $300 and still retain most of its customers. By focusing their communication on what their customer truly valued (even though some of the customers were not consciously aware of what it was they valued).

Net Promoter Score 140

Net Promoter Score Customer Experience CEM Banking 140

One Millimeter Mindset

APRIL 20, 2021

Your professional role is mission critical to acquiring, serving, and retaining customers. First, read these 3 blog posts. She leverages Voice of the Customer and storytelling to translate across communication and collaboration disconnects impacting successful business outcomes across people and professional disciplines.

Leadership 79

Leadership Consulting Innovation Presentation 79

Beyond Philosophy

MAY 14, 2015

More and more of your Customers believe access to self-service options is essential to their relationship with your business. Parature is a research and advisory firm specializing in communicating service-centric best practices. Control Your Self-Service Customer Experience.

White Paper 160

White Paper 2014 2015 2012 160

One Millimeter Mindset

MAY 13, 2019

All of us have professional communication habits. When professional bias and baggage influences our professional communication, everyone is impacted. Leaving these biases unaddressed creates lousy employee experience. Next, consider whether, or not, professional communication disconnects impede how competent you feel.

Communication 61

Communication Workshop Download Employee Experience 61

One Millimeter Mindset

MARCH 6, 2019

When customers need to “check in” with stakeholders throughout the organization, instead of hearing back from employees, customer trust erodes. Also, customer confidence in your organization’s collaboration and communication culture decreases. Subscribe to my blog. Book a 45-minute strategy session with me.

Sales 68

Sales Workshop Customer Confidence Touchpoint 68

SurveySensum

OCTOBER 23, 2023

This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. which simplifies the workflow.

2023 52

2023 NPS Multi-Channel Feedback 52

One Millimeter Mindset

AUGUST 21, 2019

Subscribe to my blog. Share your email address in the red box in the right column of this blog. Her playbook of communication hacks, Do YOU Mean Business? Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services.

Workshop 75

Workshop Download Connections Blog 75

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. She has published the training e-manual “Five Steps To The More Loyal Customers” and has had numerous articles published and products produced on customer retention, satisfaction, and loyalty.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

SurveySparrow

FEBRUARY 5, 2021

To our surprise, over 85% gave “customer retention” as their answer. Yes, they all stated the pandemic disrupted their customer network and retaining them became an enormous problem. And in between all that, businesses started losing customers, that too the loyal ones. Customer Retention Tip: Do Whatever It Takes!

Customer Retention 52

Customer Retention 2021 2020 Social Media 52

One Millimeter Mindset

MAY 23, 2019

Subscribe to my blog. Share your email address in the red box in the right column of this blog. Babette Ten Haken’s One Millimeter Mindset® Storytelling Speaking Programs, Workshops and Facilitation Services leverage storytelling for STEM professionals and left brain thinkers to catalyze employee and customer success and retention.

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Workshop Presentation Leadership 2019 70

One Millimeter Mindset

MAY 30, 2019

Let’s explore three ways you and your team can become proactive by collecting client feedback to improve team communication. The first way client feedback catalyzes improved team communication is by continuously communicating with the customer! Then, your team improves on the employee experiences they create.

Communication 61

Communication Feedback Workshop Download 61

One Millimeter Mindset

APRIL 10, 2019

Finding common ground through storytelling catalyzes professional development, workforce engagement and customer and stakeholder success. Consider the implications for not only customer acquisition, but also employee experience, customer experience and customer retention. Subscribe to my blog.

White Paper 13

White Paper Download Customer Retention Presentation 13

One Millimeter Mindset

MARCH 27, 2019

In my Storytelling for STEM Professionals and Left Brain Thinkers workshops, we break down communication barriers between functional silos. In my experience working with clients, there is no better way to catalyze cross-functional and cross- educational communication than by co-creating stories, together. Subscribe to my blog.

Workshop 14

Workshop Sales Customer Retention Download 14

SmartKarrot

DECEMBER 2, 2020

Today, in this blog we will discuss about such remarkable women who have carved their own stamp in their respective areas of expertise. Being a thought leader in the space, her exceptional content is mostly fueled by real-life experiences. Sue Nabeth Moore, Customer Success Leader.

Customer Success 17

Customer Success 2021 White Paper Contact Center 17

One Millimeter Mindset

MARCH 13, 2019

Talk about negative employee experience. Talk about negative stakeholder experience. Subscribe to my blog. Share your email address in the red box in the right column of this blog. Her playbook of communication hacks, Do YOU Mean Business? Never miss another insightful post. is available on Amazon.com.

Workshop 12

Workshop Customer Retention Culture Download 12

One Millimeter Mindset

MAY 6, 2019

Perhaps you should communicate based on this assumption, as well. Then, again, they may not be tuned into your communication style or message. As a result, how you and I choose to use our words to communicate becomes extremely important. Every time we communicate. Subscribe to my blog. Here’s why. Contact me. .

Workshop 13

Workshop Communication Customer Retention Download 13

One Millimeter Mindset

FEBRUARY 6, 2019

A workforce profitability strategy is more than a hiring strategy focused on preventing employee churn. Instead of churn prevention as the objective, employee co-investment in business growth becomes the goal. How are you communicating to employees that they are part of something bigger than themselves?

Workshop 74

Workshop Customer Retention Communication 2019 74

Wootric

FEBRUARY 14, 2019

He’s also a creative experience designer and a fanatical student of business and human behavior, so he continue to research, examine, and share insights about how organizations can improve their performance. For useful insights on CX, read his blog, Experience Matters. Clare Muscutt. Melinda Gonzalez. Rachel English.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

One Millimeter Mindset

JANUARY 31, 2019

What happens to employee experience when they are not entirely incorrect? When employees propose solutions, modifications to processes or requests for increased budgets? Is there stakeholder pushback or are employees encouraged to be more curious and inquisitive? Then, create pathways to employees who “do know.”.

Employee Experience 69

Employee Experience Workshop Customer Retention Communication 69

One Millimeter Mindset

FEBRUARY 13, 2019

Gain tactics to help you better serve yourself, so you can better serve customers. Subscribe to my blog. Catalyze your mindset and skill sets! Stuck in a professional rut? Book a 45-minute strategy session with me. Share your email address in the red box in the right column. Never miss another insightful post.

Workshop 63

Workshop Leadership 2019 Books 63

Beyond Philosophy

SEPTEMBER 15, 2022

In the strategic area, Dobrev covers areas like measuring emotions in your customer feedback, engaging in more implicit research, finding the difference between what customers say they want and what actually drives value, focusing the experience design on emotions, and measuring emotions in the employee experience also.

Books 15

Books 2005 Customer Journey Mapping Consulting 15

One Millimeter Mindset

APRIL 24, 2019

And, for some employees, the goal of becoming part of this special group is daunting or unattainable, for any number of reasons. Then, do marketing materials tell a different story than what employees experience in the daily workplace? Subscribe to my blog. Her playbook of communication hacks, Do YOU Mean Business?

E Commerce 76

E Commerce Leadership Download Employee Experience 76

One Millimeter Mindset

MARCH 14, 2019

When this scenario is the norm, not only do account leaders run the risk of negative customer experience. In addition, they run the risk of negative employee experience and potentially, burnout. When major account teams experience stakeholder pushback, consider that Industry 4.0 Subscribe to my blog.

Workshop 64

Workshop Communication Customer Retention Innovation 64

One Millimeter Mindset

MARCH 7, 2019

Do you retain employees as a critical part of your customer retention strategy? Or, are your (especially) front line employees considered to be disposable? Do I need to tell you I had one of the highest customer retention rates, year over year? Regardless of the size of your organization, retain employees.

Customer Retention 68

Customer Retention Workshop Sales Leadership 68

One Millimeter Mindset

FEBRUARY 7, 2019

But also, your employee experience. To change the world, are you self-propelled to start communicating and working collaboratively? For starters, deconstructing silo-based communication barriers in business models leads to improved knowledge sharing across the organization. Subscribe to my blog.

Workshop 64

Workshop Customer Retention Communication Leadership 64

One Millimeter Mindset

APRIL 18, 2019

Selling pressure negatively impacts both employee experience and customer experience. . And new service teams, as one bank officer told me, may “throw new front line employees to the wolves, hoping to see whether they can take the pressure and figure things out.” (We won’t even go into sales force churn rates.).

E Commerce 65

E Commerce Banking Workshop Sales 65