CX Accelerator

NOVEMBER 11, 2022

Employee Experience. Then there’s the organizational skills required to get the right people in the room, the communication and presentation skills needed when standing out the front of workshops, and the analytical skills required to develop personas and the accompanying service design blueprints. Back To CX Accelerator Blog

Customer Journey Mapping 307

Customer Journey Mapping Customer Journey Customer Centricity Customer Insights 307

Kustomer

APRIL 8, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Stacy Sherman from Schindler Elevator Corporation and Vikas Bhambri from Kustomer to discuss why the employee experience matters just as much, if not more than the customer experience. TRANSCRIPT.

Employee Experience 71

Employee Experience Culture Customer Centricity Engagement 71

Russel Lolacher

JULY 4, 2022

In this episode of Relationships at Work, Russel chats with co-founder of the CX Accelerator and speaker Nate Brown on how to build build community to benefit your employee experience in your industry. So it was a really bad employee experience. I’m going to shut up and introduce Nate Brown. Hello, sir.

Employee Experience 52

Employee Experience Connections Leadership Definition 52

InMoment XI

SEPTEMBER 14, 2023

Regularly update your blog, social media channels, and other platforms with content that aligns with your brand values and speaks to your audience’s needs and concerns. Employee Advocacy Employees often serve as the first touchpoint between your brand and the public, making them crucial players in managing your reputation.

Brands 260

Brands Management Social Media Feedback 260

SurveySparrow

JANUARY 17, 2021

When the internet first became available at large, blogs became the way for people to share thoughts and insights with each other. As the internet evolved, blogs became powerful avenues for businesses to attract target audiences. To leverage the power of blogs, you need to know how to create a blog. . Focus On Web Design.

Blog 52

Blog Social Media 2021 Engagement 52

CSM Magazine

JUNE 7, 2023

In this article, we dive into definitions, benefits, and use cases to help you really understand what omnichannel means and how you can leverage omnichannel services to unify and improve customer and employee experience. If you wish to learn more, you can read our Conversational AI blog post. Omnichannel Customer Service.

Omnichannel 98

Omnichannel Customer Service E Commerce Social Media 98

TechSee

AUGUST 14, 2023

Follow on LinkedIn Jon Arnold , Tech Thought Leader, Analyst, and Speaker Jon provides thought leadership and go-to-market counsel focusing on the business-level impact of communications technologies on digital transformation. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

BirdEye

DECEMBER 22, 2023

According to our research, 35% of businesses still believe that phone calls are the most effective communication channel. It’s not just about making calls; it’s about ensuring seamless communication, enhancing customer service, and supporting your business’s growth.

Communication 110

Communication Demo Call Recording Connections 110

ReviewTrackers

JULY 12, 2018

You may have even read about it on our blog, and followed the steps to building a strong employer brand. If you think of “employee branding” as how your company is perceived by current and potential employees — well, that’s a pretty good starting point. But What is Employee Branding? Drive organizational communication.

Brands 175

Brands Social Media Competitive Advantage Communication 175

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. That’s the magic of employee satisfaction.

Metrics 52

Metrics Culture Demo Healthcare 52

One Millimeter Mindset

APRIL 8, 2019

That is why business decision makers turn off and tune out presentations and communications from the left brain thinkers in your organization. Think about the implications for employee experience and customer experience. Subscribe to my blog. Share your email address in the red box in the right column of this blog.

Presentation 75

Presentation Workshop Communication Download 75

One Millimeter Mindset

JUNE 3, 2019

If you are trying to get people to “Yes” and they keep telling you “No” or remain ambivalent about your communications, both written, verbal and visual, professional speak is hampering you. Engage me to break down communication barriers. Subscribe to my blog. Contact me here. is available on Amazon.com.

Workshop 70

Workshop Communication Download Employee Experience 70

ClearAction

NOVEMBER 11, 2022

This allows management to remove roadblocks, applaud progress, and keep in-tune with what customers will experience. Communicate to customers what you plan to do, and at a promised time, what you have achieved. Employee experience gains from gratitude in interactions are smiles, responsiveness, and doing the whole job.

Customer Experience 71

Customer Experience Workshop Competitive Advantage Leadership 71

ReviewTrackers

JUNE 22, 2020

You may have even read about it on our blog, and followed the steps to building a strong employer brand. If you think of “employee branding” as how your company is perceived by current and potential employees — well, that’s a pretty good starting point. But What is Employee Branding? Drive organizational communication.

Brands 114

Brands Social Media Competitive Advantage Communication 114

GetFeedback

AUGUST 14, 2019

Focus on the employee experience. A natural follow-on from culture is to consider the employee experience. Without employees, you have no customer experience. You must ensure that you listen to employees and improve their experience, as well. ” and “How will this make her feel?”.

Customer Satisfaction 389

Customer Satisfaction Customer Centricity Feedback Customer Journey Mapping 389

Beyond Philosophy

JUNE 13, 2019

So how do you get happy employees and how does it affect Customer Experience? You must design an Employee Experience that enables the Customer Experience you want to deliver. We discussed the importance of creating a complementary Employee Experience along with your Customer Experience in a recent podcast.

Customer Experience 165

Customer Experience Employee Experience Culture Leadership 165

Beyond Philosophy

SEPTEMBER 11, 2014

They communicate well. How employee engagement affects their rank: A recent article on BusinessInsider.com points out that Amazon’s cloud computing business earned $3.8 One of the ones I didn’t list was that they don’t have a good awareness of what their current customer experience is and worse yet, many of them don’t care.

Banking 138

Banking Culture 2003 CEM 138

One Millimeter Mindset

SEPTEMBER 11, 2019

Are you intentionally, or unintentionally, erecting communication barriers? And, create an employee experience, an audience experience. Finally, ponder the impact of your unaligned professional priorities on the client experiences you create when communicating with these decision makers. Think about it.

Presentation 71

Presentation Workshop Download Employee Experience 71

Beyond Philosophy

DECEMBER 8, 2014

One of the most important things they learned, however, was that improving Customer Experience starts with improving your Employee Experience and managing the pain of change for them. Communicate Often and Clearly. When they did that, they improved their experience considerably to award-winning standards.

Engagement 142

Engagement 2014 Employee Experience Customer Experience Management 142

CX Workout - Ideas Blog

NOVEMBER 3, 2020

2) Misunderstanding the True Voice of Customers and Employees. 3) Little connection between the Employee Experience and Customer Experience. For example, why do businesses still support siloes between Customer Experience (CX), Data, Digital, Employee Experience (EX), Enterprise Technology, Human Resources, and Marketing?

Net Promoter Score 98

Net Promoter Score Employee Experience Customer Satisfaction Metrics 98

One Millimeter Mindset

APRIL 11, 2019

Think of the implications of your actions, over coffee, on future employee experience and customer experience. Subscribe to my blog. Share your email address in the red box in the right column of this blog. Her playbook of communication hacks, Do YOU Mean Business? Contact me here. Contact her here.

Customer Retention 59

Customer Retention Download Employee Experience Communication 59

Think Customers

MARCH 28, 2022

“To be successful, companies must remember that gig workers respond less to recognition among peers or professional mentorship and more to transactional benefits that support their flexible lifestyle,” according to a blog by Everee, a payroll and payments systems provider. In addition, communicating clear performance expectations is key.

Contact Center 105

Contact Center Effort Score Metrics 2023 105

Kayako

SEPTEMBER 28, 2022

In today’s fluid job market, it’s essential to have quality customer service for internal audiences to retain your best employees and help them perform at their best. In this blog post, we will discuss three internal customer service tips using technology; but first, let’s look at a general view of how internal customer service.

Technology 62

Technology Customer Service Poor Customer Service B2C 62

PeopleMetrics

FEBRUARY 18, 2021

In this session, we talk about closed-loop feedback best practices, share some examples of closed-loop feedback processes and communications, and show you a few ways to use customer feedback to increase customer loyalty, improve employee experience, and grow your business. Watch on YouTube. ? ? ?. PeopleMetrics LIVE!

Feedback 62

Feedback Customer Centricity 2021 Loyalty 62

Totango

JULY 31, 2020

A consistent employee experience = a consistent customer experience. Proper alignment and collaboration internally among employees and teams avoids mixed messaging, confusion or duplicative efforts in creating a consistent and connected stakeholder experience. Consider implementing a “group hug” for the customer.

Engagement 105

Engagement Events Customer Success 2020 105

CX University

SEPTEMBER 10, 2021

This article was originally posted on TMSA’s blog. The organization’s July 29 Strategic Interest Group, moderated by Founder and CEO of CX University, Mohamed Latib, PhD featured a mix of insights from research findings and first-hand experiences from participants. The next frontier is employee experience (EX).

Transportation 94

Transportation Net Promoter Score B2C B2B 94

Beyond Philosophy

OCTOBER 13, 2022

We needed a better way to communicate. If we had a video option to communicate, the entire experience would have been better for both sides of the call—and I would have the flight I wanted on an upcoming trip. Video can be the untapped jewel of your experience design. Video facilitates communication.

Contact Center 88

Contact Center Customer Experience Net Promoter Score Communication 88

Experience Investigators by 360Connext

NOVEMBER 8, 2022

Customer Experience Communication Has To Be Relentlessly Repetitive. Traditional education didn’t address customer experience strategy and discipline. Managers weren’t given expectations around how to innovate around the customer experience. Customer Experience Is Directly Related to Employee Experience.

Customer Experience 110

Customer Experience Competitive Advantage Customer Centricity 2020 110

SurveyGizmo

FEBRUARY 14, 2023

Alchemer Workflow helps any team or department that collects feedback – customer experience, employee experience, UX research, business processes and operations, and market research – effectively close the loop with customers or employees to increase customer retention, adoption, advocacy, and growth.

Feedback 52

Feedback 2023 Customer Retention Connections 52

One Millimeter Mindset

JUNE 20, 2019

Consider your own employee experience with these clients? Subscribe to my blog. Share your email address in the red box in the right column of this blog. Her playbook of communication hacks, Do YOU Mean Business? Which is exactly what these clients want. Should you retain them, moving forward? Contact me here.

Workshop 74

Workshop Download Employee Experience Blog 74

SurveyGizmo

MAY 12, 2020

Announcing the Employee Experience Solution: Increase Employee Engagement Now. Our latest solution provides HR teams with standardized and automated processes for tracking employee experience and managing employee requests. See how the Employee Experience Solution can help you increase employee engagement.

2020 81

2020 Employee Experience Feedback Connections 81

Doing CX Right

JUNE 27, 2020

Transcription shared from Engati’s Business Blog: What role does the employee experience play in relation to fostering a great customer experience? Everything starts with the employees. Without motivated, engaged employees, there is no happy customer. Watch my video interview below.

Customer Centricity 52

Customer Centricity Employee Experience Leadership Culture 52

Beyond Philosophy

FEBRUARY 10, 2015

From a firm to a limp handshake, each intensity communicates pertinent conscious and subconscious clues about your personality. Fidgeting, eye contact, the position of your hands above or below the table are all details communicating clues about you to the interviewer. Blogs Employee Experience Thought Leadership'

Reference 135

Reference Books Blog Leadership 135

CX Journey

MAY 29, 2019

It appeared on their blog on June 14, 2018. If you want to move beyond cosmetic changes and lip service to real changes in both the employee experience and the customer experience, the first thing you have to look at is your company’s culture. As you know, employees must come more first. It's my blog.)

Culture 58

Culture Employee Experience Leadership Definition 58

CX Journey

JANUARY 9, 2018

I'm encouraged that more and more consultants and thought leaders are talking about the importance of focusing on the employee experience and culture these days. I look forward to sharing the link to a webinar I recorded just before the holidays that's all about culture and employee experience.

Culture 0

Culture Employee Experience Leadership 2017 0

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. You’re looking for the best employee experience tools to gather this priceless feedback.

2024 52

2024 Feedback Culture Demo 52

Michel Falcon Experience

FEBRUARY 12, 2020

Since operating michelfalcon.com, writing blog posts and producing videos, I’ve had many people ask for advice on how to manage a relationship with their manager. You can turn this around if you follow the recommendations outlined in this blog post. Direct and honest communication wins the war here. Rhys’ Recommendation.

Communication 97

Communication Management Leadership Blog 97