Experience Investigators by 360Connext

JUNE 24, 2015

For more than twenty years, she has helped organizational leadership recognize the importance of customer-focused initiatives in ways that directly impact the business results. The 5 Customer Leadership Competencies. What would life be like if operations were around customer experience and innovation ? Chief Customer Officer 2.0

Leadership 247

Leadership Chief Customer Officer Books Social Media 247

InMoment XI

NOVEMBER 30, 2023

The Impact of Thought Leadership and Expertise in Reputation Management Thought leadership plays a pivotal role in shaping how your brand is perceived. Let’s explore how cultivating thought leadership can be a game-changer in your brand reputation management strategy.

Brands 378

Brands Management Multi-Channel Social Media 378

One Millimeter Mindset

APRIL 1, 2021

As your traveling companion, start with these 5 One Millimeter Mindset® blog posts to guide us forward, together. Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

Blog 83

Blog Leadership Travel Consulting 83

One Millimeter Mindset

FEBRUARY 25, 2021

Keep these professional goals, and these three blog posts, in mind. Because your professional innovation leverages a better-architected and articulated professional value proposition. These three One Millimeter Mindset® February professional goals blog posts feature three areas to focus on to run your professional marathon.

Blog 77

Blog Innovation Leadership 2021 77

ShepHyken

SEPTEMBER 2, 2016

This week on our Friends on Friday guest blog post my colleague, John Smart, explains the leadership term VUCA and how it can relate to customer service. In a previous article I described the difference between customer management and customer leadership. Shep Hyken. Communicate succinctly, with structure and with reason.

Leadership 69

Leadership Blog Customer Service Consulting 69

One Millimeter Mindset

NOVEMBER 24, 2020

I offer five of my recent blog posts which reflect client conversations I’ve had during the past 8 months. However, putting them on the table in all their glorious imperfection moves your team past creativity and innovation blocks. Retaining Clients leverages Innovative Customer Retention Strategies. Contact me at this link.

Blog 95

Blog Workshop Leadership 2020 95

One Millimeter Mindset

OCTOBER 1, 2020

Here are five of my most popular blog posts from third quarter 2020. She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. Because you are far more flexible and nimble professionally than you were back in March.

Blog 78

Blog 2020 Leadership Innovation 78

InMoment XI

DECEMBER 21, 2021

Grant interviewed me for his blog site ([link] and the subject was how, through their employees, companies can move beyond satisfaction to create real customer loyalty behavior. A traditionally successful partnership will consist of senior leadership working in concert with operations, market research and human resources.

Customer Experience 529

Customer Experience Loyalty Advertising Leadership 529

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. ’s 9 Binge-Worthy Marketing Podcasts.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

CX Accelerator

JANUARY 11, 2021

Kay Phelps , Director of Product Marketing at Edify says, “Tony Hsieh provided extraordinary leadership and was a role model for great CX. When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. Be kind, treat your teams well, innovate, and work hard.

Books 266

Books Return on Investment Magazine Culture 266

ShepHyken

SEPTEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. Mark is a regular at industry conferences and events and shares his insights on customer journeys, omni-channel marketing, solutions sales leadership and high-tech marketing.

Blog 119

Blog Customer Experience Retail Consumers 119

Brad Cleveland Blog

JANUARY 19, 2024

I recommend taking a good look at your feedback program at least once a quarter and, as you identify improvements, think … Continue reading → The post Customer Feedback: Innovate, Realign and Read Between the Lines appeared first on Brad Cleveland.

Innovation 52

Innovation Feedback Customers Management 52

Avaya

MAY 8, 2019

That means customizing offerings for the needs of each client, and meeting each client in the context of the markets they serve has always been a key ingredient of C3i Solution’s market leadership. In an environment driven by a continuous improvement philosophy, C3i Solutions began exploring the market for new contact center innovations.

Innovation 74

Innovation Customer Engagement Engagement Contact Center 74

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. I recently became “that” disgruntled customer based on lack of leadership communication across the organization. As degradation of services became more frequent, I exercised leadership communication. Or it showcases collaboration gaps. And here’s the thing.

Leadership 61

Leadership Communication Workshop Customer Retention 61

ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership. Contact: Mark Stoddard. ClientSuccess.

Leadership 54

Leadership Customer Success 2021 2020 54

Experience Investigators by 360Connext

SEPTEMBER 7, 2016

Brands need to keep innovating. Innovation is about responding to the market, anticipating needs, and using a little magic to appeal to customers. I often wonder about the companies that don’t innovate. The post Are You Talking Yourself Out of Innovating? And then I remember some of […].

Innovation 125

Innovation Consulting Brands Marketing 125

ShepHyken

NOVEMBER 16, 2018

As a result of the technological impact influencing consumer behavior, most company leaderships face an unending challenge to meet consumer expectations. Data innovation progressions fuel the network that unites the world as one major network, from the advanced mobile phones to super-quick information. Consumers Desires have changed.

Consumers 97

Consumers Technology Blog Chief Customer Officer 97

One Millimeter Mindset

SEPTEMBER 13, 2018

These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem. Instead, isn’t it time to develop the leadership soft skills for Tomorrow and the Future? Beyond our current personal development and leadership comfort levels?

Leadership 71

Leadership 2015 Workshop Communication 71

One Millimeter Mindset

JANUARY 18, 2023

When you remove the barriers that Professional Pause create, you move one millimeter forward towards professional innovation. Instead, millimeter by millimeter, I catalyze your professional innovation so you, in turn, better serve colleagues, clients, and patients – together. Meet people where they are. Together. |

Consulting 93

Consulting Innovation Leadership Blog 93

Brad Cleveland Blog

AUGUST 11, 2023

You will get a sense of how many opportunities you have for deepening relationships with … Continue reading → The post Use Metrics and Analysis to Drive Innovation appeared first on Brad Cleveland. They can and should be used to help identify priorities and initiatives that will drive improvements.

Metrics 49

Metrics Innovation Contact Center Call Center 49

Brad Cleveland Blog

SEPTEMBER 22, 2023

The world is changing, customer expectations are evolving so innovation is the heartbeat of customer experience but how do you innovate?

Innovation 52

Innovation Customer Expectations Marketing Customer Experience 52

Experience Investigators by 360Connext

MARCH 31, 2015

As some of you who follow this blog may know, I took the CXI® magnifying glass with me to South By Southwest Interactive this month to scout for customer-focused themes within the latest tech trends. Trends are always a big part of SXSW , but each year it comes down to people. appeared first on Customer Experience Consulting.

Technology 265

Technology Customer Experience Social Media 2015 265

Brad Cleveland Blog

NOVEMBER 18, 2022

This was years ago, and … Continue reading → The post Who are your innovators? Deming was one of the world’s preeminent quality gurus, and author of the bellwether book, Out of the Crisis. appeared first on Brad Cleveland.

Innovation 49

Innovation Books Contact Center Call Center 49

CX Accelerator

JANUARY 11, 2021

Kay Phelps , Director of Product Marketing at Edify says, “Tony Hsieh provided extraordinary leadership and was a role model for great CX. When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. Be kind, treat your teams well, innovate, and work hard.

Books 182

Books Return on Investment Magazine Culture 182

Gainsight

JUNE 10, 2021

August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Gainsight product leadership took to the stage to unveil new Gainsight innovations that will supercharge the way you deliver outcomes along the customer journey.

Innovation 52

Innovation Chief Customer Officer 2021 NPS 52

One Millimeter Mindset

SEPTEMBER 27, 2018

These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. Instead, these third quarter zinger blog posts concentrate on the value of YOU. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Subscribe to my blog.

Blog 70

Blog Customer Retention B2C Workshop 70

Experience Investigators by 360Connext

MARCH 30, 2016

Co-creation sessions, customer journey workshops and customer-focused innovation summits can sound so sexy and intriguing. The post 5 Silent Issues that Destroy Customer-Focused Innovation appeared first on Customer Experience Consulting. Customer experience is the most fun when we find those important a-ha moments.

Customer Focused 110

Customer Focused Innovation Workshop Customer Centricity 110

One Millimeter Mindset

APRIL 19, 2023

First, you have expanded expectations of yourself because you professionally innovate and become less risk averse. Does this blog post find you frustrated that your teams are “meh” rather than remarkable? Over time, you cross-train your brain as you tackle challenging issues and outcomes, together. Together. |

Consulting 89

Consulting Innovation Workshop Leadership 89

Experience Investigators by 360Connext

JUNE 15, 2015

American Express CEO Ken Chenault and Jack Ma, Founder of Alibaba , sat on a small stage and asked each other a few questions about small business, customer-first leadership, and the future of innovation. Innovation can’t happen if you are drowning in bureaucracy , according to Jack Ma. Leadership is about integrity.

2015 217

2015 Leadership Innovation 2014 217

SurveySensum

MAY 6, 2024

In this blog post, we will delve into five impactful strategies for establishing a robust personal brand in the digital era. They could be honesty, integrity, transparency, accountability, innovation, or anything that you value the most. Blogging Blogging is the best tool to showcase your expertise and talent to your target audience.

Brands 52

Brands Social Media Leadership Blog 52

Experience Investigators by 360Connext

MARCH 24, 2015

Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms. Thinking about innovation in these terms is limiting. The bottom line is that innovation around the future of experience means relying on resources not necessarily aligned with data.

Insights 236

Insights Customer Experience Customer Journey Mapping 2015 236

Experience Investigators by 360Connext

NOVEMBER 3, 2014

If someone in a leadership position cares enough to recognize the truth hurts and might be tricky to address, that company is a winner. They start trusting clients and customers more than their leadership. Blog Customer Experience Featured Innovation business growth improvement leadership linkedin'

Leadership 271

Leadership Social Media Consulting Loyalty 271

Experience Investigators by 360Connext

APRIL 21, 2015

Be aware of how often product innovation is discussed as its own end goal, without mentioning how it meets the needs of customers. B2B Blog Customer Engagement Customer Experience Featured Innovation generation z leadership linkedin marketing millennials online experience'

B2B 285

B2B B2C Social Media Innovation 285

One Millimeter Mindset

MAY 4, 2022

Take a breath, step back, and ask yourself the three questions encompassed in the title of today’s blog post. Our goal is a more innovative and realistic professional framework for the future. Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. Sound familiar?

Consulting 90

Consulting Innovation Leadership Presentation 90

One Millimeter Mindset

NOVEMBER 26, 2020

In 2019, I never imagined I’d be creating a 2020 Thanksgiving Gratitude blog post during a global pandemic. And so is this blog post. Otherwise, I focus on what is easier to accomplish rather than those difficult activities which catalyze my continuous professional innovation. Delivered virtually or in-person. Contact me here.

2020 124

2020 Innovation 2019 Leadership 124

Experience Investigators by 360Connext

DECEMBER 5, 2014

The most exciting companies change the game by innovating around their customer experience. Our goal is to have a little fun, learn from the best innovators and business leaders out there, and provide inspiration to those of us doing our best to deliver great customer experiences every day. We’re all human!

Social Media 244

Social Media Consulting Leadership Innovation 244