Uniphore

JUNE 16, 2021

Agents are forced to consume extensive repositories of knowledge in extremely short periods of time and try their best to retain relevant insights for just the right customer interaction. and the 7 Surprising CX Insights They Reveal. Emphasis on “try.”) ”) The result? Register Now. Intro to Call Center Life.

Contact Center 81

Contact Center 2021 Call Center Social Media 81

InteractionMetrics

JULY 10, 2023

” Whether you’re using AI or a team of researchers to analyze your data, the tagging process is the same – and it requires human input. Whether you’re using AI or a team of researchers to analyze your data, the tagging process is the same – and it requires human input.

B2B 40

B2B Customer Experience Customers Insights 40

Ascribe

JANUARY 24, 2024

By Rick Kieser, Ascribe CEO Market Research has been around for about 100 years. An Erupting Volcano In the market research landscape, our traditional data analysis approach resembles a long-dormant volcano getting ready to erupt. However, a repository of unstructured data remains largely untouched beneath the surface.

Innovation 52

Innovation Demo Insights Consumers 52

Tricia Morris

JANUARY 11, 2016

In Microsoft’s ten customer service trends to watch this year , general manager Bill Patterson makes the case that employee empowerment (especially around knowledge, insights and mobility) will create an even greater separation between the customer service and customer experience leaders and laggards in 2016. Beyond Insights: Mobility.

2016 67

2016 Customer Service Chief Customer Officer Contact Center 67

Bold360

NOVEMBER 4, 2019

Company data is only getting more complex and having multiple repositories to handle that data is problematic. New research finds that businesses are wasting millions of dollars on knowledge management solutions that add little or no value and take much longer than expected to deploy. Where does this lead?

ROI 40

ROI Feedback 2020 Information 40

iCiDIGITAL

SEPTEMBER 19, 2018

This blog discusses ‘Why’ and ‘How’ AEM can help public sector enterprises to deliver and manage dynamic websites to increase citizen engagement, operational efficiency, and content security. AEM communities allow organizations to engage with their website visitors through blogs, ratings, and forum.

Government 40

Government E Commerce Document E-support 40

Pointillist

JULY 5, 2019

Torsten Fritz, Research Director, KPMG While the merits of a voice of the customer program are well known, many companies struggle with how to make their VoC programs actionable. These transformers have voice of customer programs that link customer insight data into operational activities and strategic decision making.

Voice of Customer 45

Voice of Customer Net Promoter Score NPS ROI 45

Optimove

OCTOBER 31, 2019

This data will provide a persistent single customer profile for marketers, serving as the foundation for data exploration and insight discovery, customer segmentation and multi-channel campaign orchestration. This means, a CDP’s main objective is to ingest, cleanse, and unify all relevant customer data, available to a company.

Multi-Channel 58

Multi-Channel Events Touchpoint Brands 58

Currency Alliance

DECEMBER 7, 2021

Given that customer touchpoints now take place across so many channels, getting data into a single repository in order to have a single, actionable view of the customer that can feed each channel continues to be a top priority. In recent research by Deloitte , 21% of customers had purchased products from brands on social media.

2030 52

2030 Loyalty 2022 Loyalty Programs 52

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? Enterprise resource planning — a moniker coined by research firm Gartner in 1990 — can be a confusing concept because ERP is not a standalone application. Growing companies eventually reach a point where spreadsheets no longer cut it. ERP Explained.

Financial 52

Financial Multi-Channel Information Management 52

Tricia Morris

FEBRUARY 5, 2016

In a recent webinar, How to do Customer Service, 21st Century Style: Knowledge, Insight, and Interaction for the Demanding Customer , analyst Paul Greenberg called consistent knowledge “mission critical” in this regard. yet more than one-third of respondents (35%) are currently working from multiple knowledge repositories and. •

Customer Experience 42

Customer Experience 2016 Net Promoter Score Webinar 42

SurveySparrow

OCTOBER 2, 2020

Gain rich insights. Features of Productboard : Insights repository- It helps you to gather ideas, requests, research and prioritize the ones that are pivotal to the tool. User Insights- Collect future ideas from user research and customer feedback. . Mobile-first surveys. Recurring surveys. What does it do?

Marketing 59

Marketing Multi-Channel Feedback E Commerce 59

Tricia Morris

AUGUST 21, 2015

The Future of CRM is Coming Together: Forrester Research Vice President and Principal Analyst Kate Leggett notes that the present state of CRM is typically siloed with sales, marketing and service operating out of separate solutions. Customers want one of two things: to solve something, or experience positive emotion. Brian Vellmure.

Customer Focused 111

Customer Focused Customer Relationship Management 2015 Events 111