where-do-you-fit-in-the-customer-success-maturity-model Blog Related Topics 
ChurnZero
MARCH 24, 2020
4 Reasons Hierarchy Can Help Customer Success Managers and Their Customers. This is a guest blog post by Polly Goss, Director of Partner Success at Stellic. . So given all that… why would I be promoting hierarchy as a tool to help Customer Success Managers, and their clients, drive results?
Amity
JANUARY 30, 2019
This article was originally published on WnTD's blog. In a previous post we tackled the question of ‘what is customer success?’ ’ In case you didn’t read it, or need a refresher, our definition of Customer Success is proactive enablement. Establish executive buy-in.
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Heart of the Customer
OCTOBER 16, 2014
Last year I interviewed a customer experience leader for my blog. So I finally stopped and asked, “What do you do when your CEO isn’t on board? How do you get him or her to believe in the business case?” So I asked some of my CX practitioner friends what they would do.
Bizagi
JANUARY 24, 2019
This then frees up employees time so they can instead do higher value work. One Bizagi customer, a leading American bank, launched an RPA project to drive efficiency in their business. 50% of their commercial lending platform is now managed by RPA – from the onboarding of customers to the servicing and closing of the loan.
Bizagi
MARCH 4, 2020
One Bizagi customer, Citizens Bank , launched an RPA project to drive efficiency in their business. 50% of their commercial lending platform is now managed by RPA – from the onboarding of customers to the servicing and closing of the loan. billion in 2021, proving its popularity as the technology matures.
CSM Practice
JANUARY 13, 2021
“It costs five times as much to acquire new customers than it does to keep existing ones” is a saying that only begins to scratch the surface of why renewals are so important. In the SaaS world, where revenue generation and business growth depends on the customer’s decision to renew, the customer renewal process demands even more attention.
Kayako
FEBRUARY 14, 2018
When was the last time you shopped for something that’s an everyday staple? Chances are, you found way more options than you needed and ended up choosing one at random. In today’s maturing marketplace, you aren’t the only one. Why bother with a customer loyalty program? What do we mean when we say “loyalty?”
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