InMoment XI

SEPTEMBER 14, 2023

Understanding Reputation Management Reputation management is the strategic approach to shaping the public’s perception of your brand by influencing the information available about it online. It’s essential to differentiate between brand image and brand reputation.

Brands 260

Brands Management Social Media Feedback 260

Magellan Solutions

AUGUST 13, 2021

Content moderation simply refers to the practice of analyzing user-generated submissions, such as reviews, videos, social media posts, or forum discussions. However, it won’t always grasp the full intent and context of a social media post or a customer comment. This is where content moderation comes in.

Social Media 40

Social Media Government Culture Brands 40

SurveySparrow

MARCH 9, 2019

Apart from having a dedicated customer service team, there is the social media bandwagon that you need to get into and perfect conversations and provide good experiences there as well. It can be defined as the total of interactions that a customer has with your brand over their entire lifecycle. Increases brand value.

Brands 81

Brands Customer Experience Net Promoter Score NPS 81

BirdEye

MARCH 11, 2024

According to a recent survey by Birdeye, 79% of businesses produce their social media content in-house, underscoring the necessity of arming these businesses with the proper tools and strategies for success. For instance, when promoting our first virtual event, Birdeye View, we used #BirdeyeView and #BirdeyeView2023 with our community.

Social Media 71

Social Media Events Connections Engagement 71

BirdEye

MARCH 29, 2024

According to a recent Birdeye survey , 60% of businesses consider Instagram to be a mission-critical social media platform for their growth. Related read : 5 social media tips to boost brand awareness Take inspiration from how the Born Good brand utilizes creative images in their stories to captivate and inform their audience.

2024 108

2024 Social Media Events Webinar 108

BirdEye

DECEMBER 26, 2023

It tells us about the brand or business’s recall ability and top-of-mind awareness within a product or service category. Strong brands with high brand salience become the preferred choice for consumers when presented with alternatives. It is one of the most important factors that improve brand salience.

Brands 105

Brands Social Media Competitive Advantage Measurement 105

BirdEye

MARCH 20, 2023

Without a social media strategy, your business can’t survive in this digital age. A successful strategy should define your social media goals, the methods you plan to use, and the metrics needed to measure performance over time. Why do you need a social media strategy? is only the beginning.

Social Media 52

Social Media Brand Values Brands Measurement 52

BlueOcean

JANUARY 22, 2019

On every website they visit and in every email they open, they’re presented with messages that seem perfectly tailored just for them. Brands need to be comfortable rubbing some of their customers the wrong way, in favor of forging even stronger bonds with those who stick around. Instant Gratification is the New Normal.

2019 204

2019 Consumers Customer Experience Contact Center 204

ProProfs Chat

JULY 30, 2021

Former CEO of McDonalds, Steve Easterbook confirms that brand perception is one factor that helped the company grow in the last quarter of 2018. What we’re seeing is that a broad base investment in our people, restaurants and menu improvements all communicate a business on the move and heading in a direction our customers want us to.”.

Brands 111

Brands Net Promoter Score Social Media E Commerce 111

Russel Lolacher

JUNE 15, 2021

When coming across social media posts from some of my favourite thought leaders in the customer experience space, I replaced the word “customer” with “employee” and tweaked it to be internally focused, rather than externally. With a quick Amazon book search, customer service keyword results are north of 100,000.

Employee Experience 128

Employee Experience Customer Service Net Promoter Score 2021 128

SurveySparrow

JANUARY 6, 2023

A brand strategy is a business plan component that outlines how the company will sustain, function in the market. The goal of a brand strategy is to become memorable in the eyes of the consumer so that they choose your company over competitors. Strategic branding allows you to stand out from the crowd and build consumer loyalty.

Brands 52

Brands Presentation Advertising Competitive Advantage 52

SmartKarrot

APRIL 13, 2020

The worldwide IT leader of the present times had once tried to make cameras to expand its presence. Its SaaS solutions for transaction taxes and communications, etc addresses businesses of all sizes. They use the ease of installation and integration of their software to leverage their brand value. billion by 2022.

2020 19

2020 2019 2002 2008 19

ViiBE Blog

FEBRUARY 9, 2021

By integrating best practices from emerging field service management trends, you can enrich your company’s brand value, transforming your business into a best-in-class competitor. Omnichannel is a strategy that integrates communication channels. Field service management: An industry in transition.

Management 52

Management 2021 Omnichannel Net Promoter Score 52

ProProfs Chat

DECEMBER 18, 2019

When a customer is unhappy with your company’s product/service, you should take it as an opportunity to present them the outstanding services that your business has to offer them. The customer recovery process is also an opportunity to prove to the customer that he/she is valued, and you are ready to give them some special perks.

Customer Service 80

Customer Service Net Promoter Score Multi-Channel Feedback 80

Lithium

DECEMBER 10, 2019

Trust is the cornerstone of happy relationships — and this is no different for brands. Nahai looked to brands like Netflix, who are demonstrating transparency in their customer communications to build trust. Aligning your brand values with those of your customers continues the strategy of driving greater trust.

Customer Engagement 52

Customer Engagement Engagement ROI Events 52

Lithium

DECEMBER 5, 2019

Trust is the cornerstone of happy relationships — and this is no different for brands. Nahai looked to brands like Netflix, who are demonstrating transparency in their customer communications to build trust. Aligning your brand values with those of your customers continues the strategy of driving greater trust.

Customer Engagement 52

Customer Engagement Engagement ROI Events 52

Grade.us

DECEMBER 1, 2020

Automatically share your best reviews on your website and social media. It’s a lot to deal with, but it’s easier if you’re able to communicate these details with your customers ahead of time. They’ve released several new GMB features to help brands cope during the pandemic. Value proposition.

2021 49

2021 Books Download Events 49