BirdEye

MARCH 29, 2024

The short, engaging snippet you share on your Instagram stories can help you connect with your audience like never before. There are many features you can leverage to share your brand’s story with your followers via Stories. And a brand introduction on Instagram stories can definitely do that. We’ve got you covered.

2024 108

2024 Social Media Events Webinar 108

BirdEye

JUNE 16, 2023

Consumers who care about your brand will form an opinion or perception based on four brand affinity factors: cognitive, language, emotional, and action. Cognitive: What customers associate or connect your brand with. Language/Descriptive: How customers describe your brand.

Brands 98

Brands Social Media Insights Feedback 98

BirdEye

MARCH 11, 2024

How to connect with your audience through hashtags? How to leverage hashtags for event marketing? In business, hashtags are a tool for companies to connect their content with specific topics, trends, or conversations, making it easier for users to find and interact with their posts. What’s the ‘3×3’ hashtag strategy?

Social Media 71

Social Media Events Connections Engagement 71

Smith+co CX

JANUARY 15, 2018

Many organisations have company or brand values or a customer focus statement, yet only a few bring these alive for their people in a way that enables them to bring it alive for their customers. If innovation is a key brand value, then guess what - innovate. Reality check. This is where to dramatise the training also.

Brand Values 28

Brand Values Brands Measurement Innovation 28

Avaya

MARCH 17, 2019

Just like most of us check out a new restaurant online (look at the menu, customer reviews, parking options) or plan a vacation (scour the internet for hotel, air, rental car, activities), business-to-business (B2B) customers perform research on your company, products, and services before connecting with and buying from you.

Brand Values 52

Brand Values Brands Customer Experience Contact Center 52

Avaya

SEPTEMBER 5, 2018

Just like most of us check out a new restaurant online (look at the menu, customer reviews, parking options) or plan a vacation (scour the internet for hotel, air, rental car, activities), business-to-business (B2B) customers perform research on your company, products, and services before connecting with and buying from you.

Brand Values 37

Brand Values Brands Customer Experience Contact Center 37

BirdEye

OCTOBER 5, 2023

Understanding how the target audience sees your brand gives you the power to shape that perception. A positive image adds to your brand equity. The result is higher sales and revenue. How to measure brand perception? Brand perception measurement It uses the key performance indicators (KPIs) related to brand perception.

Measurement 63

Measurement Brands Social Media Net Promoter Score 63

BirdEye

OCTOBER 6, 2023

Your brand reputation management should be your #1 marketing priority. In our digitally connected world, information spreads like wildfire. It occurs when actions, events, or circumstances lead to a negative perception that can damage one's reputation. And consumers saw that the brand didn’t care about ethical labor standards.

Social Media 58

Social Media Airlines 2009 Financial 58

delighted

MARCH 29, 2019

For a truly useful survey your customers will love to take, here are 10 tips to help you design your survey, write effective questions, connect with your audience, and turn that data into action. Improving the sales or support experience. Testing branding decisions. Brainstorm your purpose. Getting feedback on your product.

Feedback 48

Feedback Net Promoter Score NPS Customer Satisfaction 48

delighted

MARCH 29, 2019

For a truly useful survey your customers will love to take, here are 10 tips to help you design your survey, write effective questions, connect with your audience, and turn that data into action. Improving the sales or support experience. Testing branding decisions. Brainstorm your purpose. Getting feedback on your product.

Feedback 48

Feedback Net Promoter Score NPS Customer Satisfaction 48

BirdEye

APRIL 13, 2023

They prove to be an effective solution to build brand awareness, drive traffic, generate leads, and increase sales through targeted and measurable campaigns on social media. They are great for businesses looking to drive sales and showcase their products to their target audience. Why invest in social media advertising?

Social Media 98

Social Media Advertising E Commerce Fashion 98

BirdEye

FEBRUARY 23, 2024

USP : Builds rapport, fosters connection, and adapts to nuanced situations. A company’s external communication shapes its public image and brand reputation through press releases, marketing campaigns, customer service, and investor reports. Influencing consumer behavior and driving sales. USP: Detailed information sharing.

Communication 63

Communication Multi-Channel Culture Social Media 63

SmartKarrot

JANUARY 5, 2021

His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. An avid speaker and writer, Emilia has addressed several professionals at various events and summits. Additionally, he serves as the Chief Customer Officer at Higher Logic.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

Eptica

MAY 17, 2017

To support its aim of delivering consistent customer experience to consumers globally, it is using Eptica’s artificial intelligence (AI) powered conversational and collaborative solutions to boost efficiency and sales across its operations. Through proactive chat we can help drive sales.

Net Promoter Score 51

Net Promoter Score Customer Experience Customer Service Representative E-support 51

SurveySparrow

JULY 26, 2019

Provide your advocates speaking opportunities at your company events. This will help with reinforcing your brand values. Having recommendations for your products reduces the duration of your sales cycle. Therefore, when a customer of yours recommends you in their network, it becomes easier to close the sale.

Social Media 61

Social Media Customers Reference Brands 61

ViiBE Blog

FEBRUARY 9, 2021

By integrating best practices from emerging field service management trends, you can enrich your company’s brand value, transforming your business into a best-in-class competitor. Omnichannel support adds tremendous value by enriching customer relations. Field service management: An industry in transition.

Management 52

Management 2021 Omnichannel Net Promoter Score 52

SurveySparrow

SEPTEMBER 21, 2020

Event Surveys. Surveys are a great weapon for brands to understand and to increase ROI(Return on Investment). When you value your customer opinion, identify their problems, they feel connected to your brand. Let them know, your brand values them, care for them. Customer Satisfaction Surveys.

ROI 45

ROI Return on Investment Social Media Net Promoter Score 45

SmartKarrot

DECEMBER 21, 2021

With the help of email, you can introduce a new product, send an event reminder, notify customers their order has been shipped, remind them to make payments before the due date, aid their work with your tool by utilizing new features, ask for feedback, etc. Personalization – A personalized email builds a connection with customers.

Marketing 10

Marketing Feedback ROI Customer Success 10

ViiBE Blog

JANUARY 20, 2022

This will not only provide all the necessary information about your product to your client but also create an emotional connection between the customer and your business. If the issue is impossible to resolve by using it, ViiBE can easily connect the customer with the right expert. And for good reason, as the events do many things.

Touchpoint 52

Touchpoint Interaction E-support Social Media 52