Brands Connections Customer Relationship Management Hospitality 
CSM Magazine
MAY 18, 2023
The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is currently live across 25 countries at Marriott brands including W Hotels, The Ritz-Carlton, St.
LoyaltyPlus
SEPTEMBER 1, 2021
The COVID-19 pandemic has had a devastating impact on the global airline and hospitality sector. Brands must do everything in their power to entice regular customers to return and provide much-needed word of mouth to create awareness. Customers want to feel valued. Sadly, things are not any better elsewhere in the world.
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InMoment XI
JANUARY 17, 2024
In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. A positive guest experience involves going beyond basic customer service. Positive guest experiences lead to higher customer satisfaction levels.
CSM Magazine
JANUARY 6, 2020
Let’s discuss what really matters in real estate customer service. Furthermore, we’ll provide some suggestions on how to meet and exceed customer expectations with regard to service. Start with Hospitality. It will also increase their brand loyalty and positive impression of the real estate firm, even if they don’t buy from you.
Talkdesk
MARCH 17, 2020
Customize to deliver great CX in turbulent times . The need for a customizable customer support solution is present in many industries and is particularly pressing for travel and hospitality. During this time, customers are struggling to reach businesses when they need to most.
Optimove
MARCH 29, 2022
On the official PR we say how “the acquisition furthers Optimove’s efforts to expand the native messaging capabilities of its Customer Relationship Management (CRM) Marketing platform, which empowers brands to connect with existing customers and deliver personalized multichannel journeys, at scale.”.
Experience Investigators by 360Connext
FEBRUARY 11, 2020
The answers I got were all around the same thing – all they were doing was entering customer data into the customer relationship management (CRM) program. “Training” had reduced the entire idea of customer experience into one thing – how to use a tool. This is not customer experience.
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