Experience Investigators by 360Connext

FEBRUARY 9, 2021

That leads to a whole other set of investment opportunities: Cross-functional leadership assignments, coordination and communication to act on next steps. And then finally, there are the cultural changes and reinforcements required to deliver on the customer experience goals. These are investments focused on your employees.

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

ShepHyken

JULY 17, 2023

Each week, I read many customer service and customer experience articles from various resources. 5 Factors That Make for a Great Employee Experience by Tiffani Bova (Harvard Business Review) Decades of business strategy have urged leaders to concentrate the bulk of their business efforts on the customer experience.

Article 62

Article 2023 Customer Service Retail 62

ClearAction

NOVEMBER 11, 2022

Make the 5-why’s and action planning an annual workshop for every work group. Include cross-functional representatives in each workshop. This allows management to remove roadblocks, applaud progress, and keep in-tune with what customers will experience.

Customer Experience 71

Customer Experience Workshop Competitive Advantage Leadership 71

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. of podcasts worldwide.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

CSM Magazine

MARCH 28, 2024

Consider offering services like counseling sessions or in-house workshops focusing on stress management and mental health awareness. Open Communication Channels Create a culture of openness. Stepping away from the phone lines for even a short period can reduce stress, clear the mind, and improve overall performance.

Contact Center 52

Contact Center Call Center Workshop Culture 52

Experience Investigators by 360Connext

JANUARY 5, 2021

Here are six foundational practices we use when consulting and workshopping with our clients to get specific and create that organizational magic. Assure your customer experience mission is defined and communicated. It’s just as important to your culture to communicate about this mission in an ongoing way.

Customer Centricity 190

Customer Centricity Culture Government Workshop 190

Experience Investigators by 360Connext

APRIL 23, 2024

CX leaders can prioritize improvements around the employee experience for service in things like knowledge bases, AI tools, and more visibility for key customer data. There IS a clear link between superior CX and enhanced financial performance, making a compelling case for strategic investment in customer experience initiatives.

ROI 143

ROI CEM Net Promoter Score Customer Experience 143

SurveySensum

MARCH 5, 2024

You know organizations that encourage a feedback culture are 24% more likely to experience high innovation. And that’s exactly why employee feedback is not to be taken lightly. It is a direct, efficient tool that will propel your workplace to greater heights, enhancing employee experience.

Culture 52

Culture Feedback Employee Experience Demo 52

COPC

NOVEMBER 5, 2021

These changes were highlighted during the Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop that COPC Inc. As part of the workshop, we had an in-depth discussion about three common emerging outsourcing priorities COPC Inc. has seen our client’s experience. WFH Insights.

Contact Center 52

Contact Center Workshop White Paper 2021 52

BlueOcean

DECEMBER 13, 2022

Part of the issue lies in the CRM and communications strategies–they simply aren’t always aligned, which allows inconsistent messaging to customers. People are craving experiences or services through programs that actually make a difference. That means communicating with integrity, openness, and honesty.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Experience Investigators by 360Connext

NOVEMBER 3, 2020

If you’re familiar with customer journey mapping, then you may know more about employee journey mapping (EJM) than your realize. Employee journey mapping uses the same concepts and best practices of customer journey mapping to help you: Understand your employee experience better. …And more.

Customer Journey Mapping 143

Customer Journey Mapping Net Promoter Score Customer Journey Leadership 143

One Millimeter Mindset

SEPTEMBER 10, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 89

Workshop Leadership 2020 Presentation 89

One Millimeter Mindset

APRIL 8, 2019

That is why business decision makers turn off and tune out presentations and communications from the left brain thinkers in your organization. Discover how one of my Storytelling for STEM Professionals and Left Brain Thinkers keynotes and workshops can solidify, rather than segment, your organization. Hands down. Contact her here.

Presentation 75

Presentation Workshop Communication Download 75

One Millimeter Mindset

JUNE 3, 2019

If you are trying to get people to “Yes” and they keep telling you “No” or remain ambivalent about your communications, both written, verbal and visual, professional speak is hampering you. Engage me to break down communication barriers. Her playbook of communication hacks, Do YOU Mean Business?

Workshop 70

Workshop Communication Download Employee Experience 70

ClearAction

JANUARY 8, 2024

It’s all about how you collect, clarify, communicate, and champion insights. Communicate insights in ways that clobber your audience over the head with key points and spur them to exclaim, “That can’t stand! ” This reaction is essential for generating CX ROI. Business as usual is not ROI-generating!

Customer Centricity 62

Customer Centricity Insights ROI Chief Customer Officer 62

One Millimeter Mindset

DECEMBER 9, 2019

After all, people have told each other stories ever since they learned to communicate with one other. Rather these stories showcase how you communicate and collaborate productively, profitably and purposefully outside of your professional discipline. Telling your story impacts employee experience and client experience.

Workshop 66

Workshop Employee Experience Communication Presentation 66

One Millimeter Mindset

MAY 28, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 89

Workshop Entertainment Leadership Presentation 89

One Millimeter Mindset

JUNE 2, 2020

Contact me here to discover and discuss how I can best serve you with my keynotes, breakout sessions and workshops. Tell the Stories Employees and Clients really need to Hear. I’d love to bring that timely and relevant keynote, breakout session, workshop to your next team, organization, or conference table. Build trust.

Workshop 80

Workshop Presentation Communication Innovation 80

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. That’s the magic of employee satisfaction. Job satisfaction is linked to overall well-being and mental health.

Metrics 52

Metrics Culture Demo Healthcare 52

One Millimeter Mindset

DECEMBER 15, 2020

Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. Together with professionals like you, I translate across communication and collaboration disconnects separating people and professional disciplines. Next, we conduct the forensic portion of this exercise.

Workshop 88

Workshop Innovation Leadership Definition 88

One Millimeter Mindset

MAY 26, 2020

Babette Ten Haken’s One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. So you build trust and lead to retain employees and clients. One millimeter at a time.

Workshop 114

Workshop 2020 Communication Presentation 114

One Millimeter Mindset

JUNE 11, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops, or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Workshop 89

Workshop Presentation Communication Management 89

One Millimeter Mindset

SEPTEMBER 11, 2019

Are you intentionally, or unintentionally, erecting communication barriers? And, create an employee experience, an audience experience. Finally, ponder the impact of your unaligned professional priorities on the client experiences you create when communicating with these decision makers. Think about it.

Presentation 71

Presentation Workshop Download Employee Experience 71

Customer Bliss

FEBRUARY 21, 2019

In today’s episode, we’re going international with Rekha Weerasooriya , General Manager of Customer Experience Management and People Development at Dialog Axiata , the number one telecommunications provider in Sri Lanka. Rekha explains how she instituted her own method of the three Rs: read, research, and reapply.

Telecommunications 120

Telecommunications White Paper Culture NPS 120

delighted

OCTOBER 17, 2023

Creating a great work environment and boosting productivity relies heavily on enhancing the employee experience within your organization. One crucial starting point is gaining an understanding of how your employees feel about working at your company, and the most effective way to do this is through an employee survey.

Net Promoter Score 81

Net Promoter Score Culture Feedback Employee Experience 81

One Millimeter Mindset

MARCH 19, 2020

By reassessing professional relevance, you communicate and collaborate differently. My keynotes, workshops and consulting programs now are offered virtually. . Initially, this shift in how you are comfortable communicating may make you professionally uncomfortable. Our lives are disrupted, there is no denying that.

Workshop 83

Workshop Consulting Communication Books 83

Customer Bliss

FEBRUARY 21, 2019

In today’s episode, we’re going international with Rekha Weerasooriya , General Manager of Customer Experience Management and People Development at Dialog Axiata , the number one telecommunications provider in Sri Lanka. Rekha explains how she instituted her own method of the three Rs: read, research, and reapply.

Telecommunications 111

Telecommunications White Paper Culture NPS 111

Up Your Service

JANUARY 22, 2018

The most common question we hear when launching service excellence training programs inside large organizations is: “Do leaders really need to attend these workshops?”. Have them to lead the workshops. This shows support and allows leaders to listen for employees’ concerns, ideas and outcomes. Don’t have leaders merely attend.

Workshop 61

Workshop Culture Leadership Employee Experience 61

ClearAction

OCTOBER 25, 2022

” High levels of coordination, competence, and consistency are necessary for success of technology, employee experience, digital experience, and financial efficiency. Specifically designed for vice presidents, long-time experience managers, certified professionals (CCXP, FCXP, etc.), Learn More. Learn More.

Sports 71

Sports 2009 2022 Financial 71

One Millimeter Mindset

SEPTEMBER 3, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Babette Ten Haken translates across unprofitable and unproductive communication and collaboration disconnects between the business-operations continuum. Planning your next team, corporate or association meeting? Contact me here.

Workshop 118

Workshop Leadership Innovation Presentation 118

One Millimeter Mindset

MARCH 18, 2019

I survey the STEM professionals and left brain thinkers I speak to and conduct workshops for. Yet, the same two-thirds of these workshop attendees tell me that the people sitting around the table do not know who they are and what they do. Her playbook of communication hacks, Do YOU Mean Business? Find out more right here.

Workshop 72

Workshop Customer Retention Communication Culture 72

One Millimeter Mindset

JUNE 20, 2019

Consider your own employee experience with these clients? Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Her playbook of communication hacks, Do YOU Mean Business? Which is exactly what these clients want.

Workshop 74

Workshop Download Employee Experience Blog 74

One Millimeter Mindset

SEPTEMBER 17, 2020

Rather than determining what voice is mission-critical on this particular team to foster successful communication and collaboration. So once again, the important ideas you communicate are diluted by the total volume of perceived noise you make during meetings. And consequently, the voice you become known for actually turns people off.

Workshop 106

Workshop Leadership Communication Presentation 106

One Millimeter Mindset

MAY 12, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. My playbook of communication tools and methods, Do YOU Mean Business? Build trust. Image source: Adobe Stock.

Workshop 82

Workshop Innovation Communication Sales 82

One Millimeter Mindset

JULY 23, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Retain employees and clients. My playbook of communication tools and methods, Do YOU Mean Business?

Workshop 96

Workshop Connections Communication Customer Retention 96

ShepHyken

OCTOBER 27, 2023

Foster Community and Networking Opportunities One of the main attractions of flexible workspaces is the opportunity to connect and collaborate with like-minded professionals, so bring it!

Customer Experience 58

Customer Experience Workshop Sports Innovation 58

One Millimeter Mindset

DECEMBER 8, 2020

Together with professionals like you, I translate across communication and collaboration disconnects separating people and professional disciplines. I specialize in professional innovation, cross-functional leadership and client retention.

2021 115

2021 Innovation Workshop Leadership 115