Communication Events Metrics ROI 
GetFeedback
SEPTEMBER 20, 2019
NPS, CES, and CSAT are customer loyalty metrics. Today, we’ll discuss the three most popular customer loyalty metrics that fall under the structured category—NPS, CES, and CSAT—and the role that each should play in your CX strategy. Before diving into the value of each metric, it’s important to go over the basics. .
SurveySensum
SEPTEMBER 8, 2023
This small case study shows that when companies move beyond the traditional customer satisfaction metric and rigorously measure NPS , they can find ways to make customers happier, which, in turn, can lead to increased revenue. Host Exclusive Events: Organize events or webinars exclusively for your advocates.
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Horizon CX
MARCH 1, 2021
Compelling Arguments for Justifying CX Programs – the Dreaded ROI Question. And although few disagree that customer satisfaction, value, and loyalty are necessary for any successful business, there is an agreement that there are indeed ways to put an ROI value on a CX program. And furthermore, how can a CX program be justified?
Gainsight
JULY 10, 2023
Regular audits of communication touchpoints and collaboration with Marketing teams help ensure that messaging remains coordinated and tailored to customer needs. The ROI of Digital CS At AuditBoard, an investment has been made in dedicated operations that are focused on driving digital scale experiences.
Gainsight
JUNE 27, 2023
Now, as we reflect on the event, we are excited to share with you the five impactful takeaways that emerged from this insightful gathering of industry leaders. Our CxO Community Rocks One of the standout aspects of the CxO Summit is the opportunity to engage with a special community of CS leaders.
Experience Investigators by 360Connext
FEBRUARY 9, 2021
The Three Areas of ROI. Programs to invite customers into the organization more, like Customer Advisory Boards, customer accessibility labs, or inviting customers into meetings or events. Strategic communication around CX foundations – defining the customer experience for your organization and how each employee plays a role.
SurveySparrow
AUGUST 23, 2020
For the foreseeable future, we are not going to see events, trade shows or even much of in-person meetings which means that even the most seasoned businesses should get onto the Digital Marketing bandwagon. Do you know your communication strategy? 10 Digital Marketing Metrics that Matter.
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