Gainsight

JUNE 27, 2023

Now, as we reflect on the event, we are excited to share with you the five impactful takeaways that emerged from this insightful gathering of industry leaders. Our CxO Community Rocks One of the standout aspects of the CxO Summit is the opportunity to engage with a special community of CS leaders.

ROI 52

ROI Events Return on Investment Touchpoint 52

Gainsight

JULY 10, 2023

Regular audits of communication touchpoints and collaboration with Marketing teams help ensure that messaging remains coordinated and tailored to customer needs. The ROI of Digital CS At AuditBoard, an investment has been made in dedicated operations that are focused on driving digital scale experiences.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

BirdEye

MAY 3, 2023

A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. These marketing communication channels are pivotal in reaching your target audience. Your company announcements, innovations, and events are all headline-worthy examples of PR content.

Marketing 98

Marketing Social Media B2C Multi-Channel 98

Totango

JUNE 28, 2022

The primary mission of a Chief Marketing Officer (CMO) is to foster growth, attract new leads, and increase sales by effectively communicating the value the company’s products and services can provide. And in order to maximize your ROI, you should be focusing on retention and customer satisfaction strategies.

Return on Investment 74

Return on Investment Competitive Advantage ROI Communication 74

Experience Investigators by 360Connext

FEBRUARY 9, 2021

The Three Areas of ROI. Programs to invite customers into the organization more, like Customer Advisory Boards, customer accessibility labs, or inviting customers into meetings or events. Strategic communication around CX foundations – defining the customer experience for your organization and how each employee plays a role.

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

ShepHyken

JANUARY 30, 2023

Communicate with them using the channels that they prefer. ” About: Josh Wheeler is the Strategic Director for Reuters Events Customer Service & Experience portfolio. How do you calculate ROI in CX? Creating frictionless experiences, especially across different channels. Take every opportunity to remove friction.

E Commerce 62

E Commerce 2023 E-support Healthcare 62

BirdEye

APRIL 25, 2023

Participate in local events 17. Make it easy by providing direct links to your review pages on emails, texts, and other forms of customer communication. And be sure to collect and analyze the metrics to measure ROI. Share press releases whenever you host an event or engage with the local community in a headline-worthy way.

Seminar 98

Seminar Social Media Advertising Workshop 98

BlueOcean

JULY 16, 2019

One that can wow your customers while simultaneously delivering an unparalleled ROI? Sports, music, movies, and even current events – these cultural touchpoints are shared across the US and Canada. One of the biggest fears of offshoring is a breakdown in communication and understanding of specific business practices and etiquette.

Contact Center 174

Contact Center Sports Culture Customer Care 174

Optimove

JUNE 15, 2023

If your KPIs are all about engagement, retention, and maximizing ROI (and let’s face it, whose aren’t? ), then it’s neither one nor the other. You plan and schedule these messages in advance, ensuring a constant flow of communication. You need to be combing them for maximum marketing impact.

Marketing 98

Marketing Return on Investment E-support Events 98

Experience Investigators by 360Connext

AUGUST 22, 2023

Customer experience is the total relationship your customer has with your organization through communication, interactions, and transactions. At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

Gravy Analytics

JUNE 3, 2019

Large enterprises have been using location information to make business decisions and improve their ROI for years. Higher Click-Through-Rate (CTR) and ROI. When used with a customer relationship management (CRM) system, those personas help each team provide highly relevant communications to customers and prospects. Restaurants.

Automotive 92

Automotive Advertising Retail ROI 92

Oracle

NOVEMBER 30, 2020

The Upshot Award for Best Demonstrated ROI in Service honors those who keep a watchful eye on performance and put analytics insights to work in their service experiences—realizing major ROI in the process. Be sure to check back each week to learn how Oracle CX customers drive success and build customer relationships that last.

ROI 40

ROI 2019 B2B 2020 40

ClientSuccess

JANUARY 11, 2023

Focus on customer retention and long-term ROI. Teach customers about your product or service and invite them to participate in educational events. Make sure everyone is on the same page by over-communicating when necessary. Regularly monitor customer performance and identify opportunities for improvement.

Customer Success 80

Customer Success White Paper Loyalty ROI 80

Optimove

FEBRUARY 13, 2024

These magical tools help increase response rates, return on investment (ROI), customer engagement, loyalty, and retention. Communicate with them at an optimal time by activating a website pop-up as follows: Engage customers for a compelling experience on a brand’s website or app. Reactivate churned customers upon website visit.

Download 59

Download Return on Investment Loyalty ROI 59

Second to None

MARCH 14, 2018

That said, measuring the return on experiences and events is far from impossible, and by learning how to do so, marketers can justify their expenses to the C-suite while improving the effectiveness of their campaigns. Not every great experience makes a great experiential marketing event. Executing a Memorable Event.

ROI 54

ROI Events Social Media Return on Investment 54

VDS

JUNE 6, 2023

By following these guided steps, you’ll be able to assess your needs, define requirements, research providers, evaluate pricing and ROI, and ultimately make an informed decision that aligns with your organization’s goals. How does your solution enable omnichannel communication within the contact center?

Contact Center 52

Contact Center Return on Investment ROI Demo 52

VDS

JUNE 6, 2023

By following these guided steps, you’ll be able to assess your needs, define requirements, research providers, evaluate pricing and ROI, and ultimately make an informed decision that aligns with your organization’s goals. How does your solution enable omnichannel communication within the contact center?

Contact Center 52

Contact Center Return on Investment ROI Demo 52

Totango

MARCH 21, 2019

The importance of unlocking that customer knowledge has necessarily brought the role of the customer success team into a closer relationship with revenue and ROI bottom lines. Provide ongoing value-driven communication. The faster you can accomplish this goal, the sooner you can begin demonstrating ROI to a customer.

Customer Success 86

Customer Success 2019 2020 ROI 86

Customer Bliss

MAY 23, 2018

What does the communication look like? In a company like hers that relies heavily on specific sports events, she had to prepare her employees for handling the work-flow based on predictable seasons and adjust(Thanksgiving, super bowl, NBA playoffs, etc.). to determine their employee ROI. How is the site experience?

Sports 197

Sports Customer Experience E Commerce Travel 197

BlueOcean

DECEMBER 13, 2022

Part of the issue lies in the CRM and communications strategies–they simply aren’t always aligned, which allows inconsistent messaging to customers. That means communicating with integrity, openness, and honesty. A team of passionate, empowered agents can affect your loyalty program’s ROI.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Gravy Analytics

JULY 12, 2019

Location data tracks where people go and what events they attend. Each location a consumer visits and event they attend provides valuable information about what that person is interested in – and what they may purchase next. See how L’Oreal achieved 320% ROI using location data to reach women interested in beauty.

Advertising 40

Advertising ROI Automotive Entertainment 40

CSM Magazine

MAY 6, 2024

Popups can be used for a variety of objectives, such as collecting email addresses, advertising special deals, announcing events, conducting surveys, or providing users with pertinent information. It provides customized templates, advanced targeting options, A/B testing, and real-time statistics to improve performance and ROI.

E Commerce 52

E Commerce User Experience Advertising ROI 52

Totango

FEBRUARY 14, 2020

The best way to create messaging to attract new customers is to capture your advocate customers’ reasons (think ROI) for staying with you and growing the relationship. CS teams, meanwhile, can benefit from events that would help customers, such as webinars, meet-ups, and industry events.

Customer Success 98

Customer Success Marketing Events Customers 98

BirdEye

FEBRUARY 13, 2024

Implementing effective communication strategies for chiropractor marketing Utilize multichannel communication: Stay in touch with your patients through different methods like emails, text messages, and online chats. This builds a stronger community and increases engagement. Use SEO to enhance online visibility.

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

Optimove

JULY 12, 2023

Event invitations: Clients can sign up to receive text messages with event details, RSVP options, and reminders. By law, marketers must gain explicit consent from customers or subscribers before sending marketing communications. Other communication channels are barely checked compared to text messages.

Marketing 52

Marketing Events Download Return on Investment 52

Totango

AUGUST 8, 2021

Offer Relevant Communications. Build a Customer Community. Offer Relevant Communications. Ongoing, personalized engagements , whether webinars, face-to-face interactions or digital communications and messaging , are a crucial component of successful onboarding and adoption. Proactively Provide Value.

Customer Engagement 118

Customer Engagement Customer Success Engagement Customer Journey 118

Optimove

AUGUST 30, 2022

What do you need to do next to make Black Friday 2022 one of your most profitable events of the year? Start retargeting efforts long before the event. In the days and hours leading up to your Black Friday event, you’ll want to utilize push campaigns to tell customers about the deals that are going to appeal specifically to them.

Sales 52

Sales Download 2022 Events 52

BirdEye

MARCH 29, 2024

Utilizing these networks can significantly enhance your marketing ROI by targeting a more relevant audience. By leveraging these networks, real estate professionals can enhance their online presence, connect with relevant audiences, and increase their marketing ROI.

Social Media 57

Social Media Sales Advertising Connections 57

Totango

APRIL 2, 2019

Target events and address milestones. To be sure your customers are doing well, send regular communications such as emails, in-application messages, or educational content. Each communication should deal with a topic that’s directly related to your product’s value and use, such as addressing common customer questions.

Customer Journey 105

Customer Journey Customer Journey Mapping Events Demo 105

Centercode

DECEMBER 22, 2020

This year has forced us to grow and change many, many aspects of our lives, from how we work (#remote), to how we communicate with our team (“Can you guys see my screen?”), The ROI of Testing Pre-Release Products with Centercode. You can say what you like about 2020, but you can’t say we didn’t learn a lot.

2020 75

2020 2021 Webinar ROI 75

Totango

FEBRUARY 28, 2020

At the same time, an effective engagement strategy incorporates much more than 1:1 touchpoints, and considers engagements such as 1:many opportunities, including communities, events, advocacy, and learning. For 1:many opportunities, you’ll want to communicate through training events, workshops, webinars, community groups, and so on.

Customer Engagement 93

Customer Engagement Engagement Webinar Touchpoint 93

Inbenta

FEBRUARY 1, 2024

The ROI from deploying Digital Demos is clear: a 20% reduction in support call volume, a 300+% increase in digital product or feature launch effectiveness, and a 30-40% improvement in conversion rates of digital sales. Inbenta’s Horizn Digital Demos give customers step-by-step interactive guides they can follow any time they have an issue.

Interaction 52

Interaction Demo 2023 Webinar 52

Customer Bliss

NOVEMBER 15, 2018

Samantha shares how she’s used her communications and marketing background to unite leadership across silos within her organization to provide a more efficient and unified customer experience. 2 – Connect ROI to Growth. Featured speaker at events like Digiday, PayThink, CHLA, Momentum, THINK, USC Silicon Beach.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Totango

SEPTEMBER 22, 2020

Offer Relevant Communications. Build a Customer Community. Offer Relevant Communications. Every communication should be relevant to the customer’s needs and situation to be of value. Every communication should be relevant to the customer’s needs and situation to be of value. Proactively Provide Value.

Customer Engagement 96

Customer Engagement Engagement Customer Journey Customer Success 96

TechSee

FEBRUARY 19, 2019

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. MWC Barcelona 2019 promises to be the best yet, with over 2,400 companies and an expected 107,000 attendees at the industry’s premier annual event, bringing together the international technology community. What’s on the agenda?

2019 95

2019 Innovation Telecommunications Events 95

TechSee

JULY 24, 2018

According to the Harvard Business Review , personalization can deliver five to eight times the ROI on marketing spend and can lift sales by 10% or more. Joan explained that she absolutely had to purchase alternate gear in order to participate in the event that she waited for all year. Luckily, Joan had travel coverage.

Customer Centricity 104

Customer Centricity Culture Technology 2018 104

GetFeedback

SEPTEMBER 20, 2019

CSAT is used to measure the customer satisfaction of a specific interaction or event. Measure your Customer Satisfaction Score (CSAT) and its ROI with our interactive calculator. Still, NPS is quite popular in executive circles because it’s easy to understand and communicate the concept of increasing advocacy. Get Calculator.

NPS 278

NPS Metrics Net Promoter Score Effort Score 278