Totango

APRIL 4, 2024

Closing communication gaps. CS and sales leaders must prioritize building customer trust through clear communication, following through on commitments, and avoiding unrealistic expectations. RACI stands for Responsible, Accountable, Consulted, and Informed and is a great tool for: Overcoming ambiguity.

Sales 89

Sales Customer Success Insights Webinar 89

Thematic

FEBRUARY 29, 2024

Getting in-depth insights from customer comments As the Head of Insights, Lee needs to identify what matters most to customer segments and understand why. After struggling to get useful text analysis insights from their customer experience management platform, Lee started to scour the market for alternatives.

Insights 62

Insights Marketing Competitive Advantage Insurance 62

InMoment XI

JANUARY 12, 2024

The advent of conversational intelligence has become a catalyst for transformation in the way that businesses communicate with consumers. It involves leveraging software such as natural language processing (NLP), machine learning, and artificial intelligence to gain insights from spoken or written conversations.

E Commerce 260

E Commerce E-support Healthcare Multi-Channel 260

ClearAction

JANUARY 8, 2024

Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. Insights spur creativity for differentiation. Why does this drive growth? Longer sales cycles due to distrust.

Customer Centricity 62

Customer Centricity Insights ROI Chief Customer Officer 62

One Millimeter Mindset

SEPTEMBER 11, 2018

Social communication etiquette is going over the top. In spite of the topics I scheduled on my editorial calendar, the theme of this week’s posts is rapidly becoming Communication. Communication between leadership, management and front line employees. This strategy continues our social communication. Have you noticed?

Communication 167

Communication Social Media B2B Connections 167

Totango

JULY 22, 2022

By utilizing this module, as well as our Engage Key Stakeholders SuccessBLOC , you will have the tools you need to effectively communicate with your customers, delivering the right messages at the right time. Now more than ever, you need to make the necessary changes to keep up with delivery and communication of value to your customers.

Communication 101

Communication NPS Metrics Engagement 101

SurveySparrow

MARCH 5, 2024

So how do you uncover those crucial business insights? These visual representations will help business executives make effective decisions with dashboard insights. An Executive Dashboard provides a visual representation of overall business performance by consolidating multiple survey insights in one place.

Insights 52

Insights Net Promoter Score Hospitality Healthcare 52

ShepHyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. Predictable. Our prediction? Top 5 UC Predictions for 2023.

2023 69

2023 Communication Contact Center Return on Investment 69

BirdEye

JANUARY 25, 2024

To grasp the full scope of this transformation, Birdeye explored the insights and experiences of over 130,000 businesses throughout 2023. In this blog, we’ll unwrap the latest trends, insights, and strategies, providing a comprehensive look into the transformative power of Google Business Profiles for businesses of all sizes.

2024 58

2024 Insights Automotive Hospitality 58

Optimove

APRIL 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: The 2024 Optimove Insights Report on Marketing Fatigue provides crucial insights for marketers. Data and Methodology: The 2024 Optimove Insights Report on Marketing Fatigue, Consumer Perspectives queried 305 U.S. citizens in January 2024.

2024 75

2024 Marketing Insights Download 75

BirdEye

JANUARY 25, 2024

To grasp the full scope of this transformation, Birdeye explored the insights and experiences of over 150,000 businesses throughout 2023. In this blog, we’ll unwrap the latest trends, insights, and strategies, providing a comprehensive look into the transformative power of Google Business Profiles for businesses of all sizes.

2024 52

2024 Insights Automotive Hospitality 52

BirdEye

MAY 30, 2023

Research shows that 48% of customers prefer direct communication from businesses through text messages. Check out these tips to help your SMS feedback campaigns to unlock valuable insights from customers. This lets the customer share their experiences in their own words which provides more meaningful and detailed insights.

Insights 95

Insights Net Promoter Score Events Feedback 95

Integrity Solutions

OCTOBER 14, 2020

The Behavioral Styles ® model is an easy-to-use tool for assessing the behavioral characteristics that fall within four distinct customer communication styles: Talker, Doer, Controller and Supporter. Does communication style matter when it comes to sales? How Communication Styles Set The Tone For Customer Relationships.

Communication 134

Communication Document Sales Reference 134

SurveySensum

FEBRUARY 9, 2024

The insights you gain from the process can lead to informed decision-making and sustainable growth. Here are seven tips to ensure your market research endeavors yield meaningful and accurate results and insights. Writing down beliefs can skew your results and lead to inaccurate insights. Keep reading for some useful tips.

Insights 52

Insights Marketing 2022 Reference 52

CloudCherry

AUGUST 13, 2019

It should provide opportunities for strategic insight and support data-driven decisions. And you can provide genuine customer insights to the people who influence customer perceptions the most: your frontline team. Those communications will empower your employees to see how the work they do touches customers lives.

Insights 218

Insights Net Promoter Score Metrics NPS 218

CSM Magazine

NOVEMBER 2, 2023

For those armed with a Bachelor of Science in Communication, the tools and insights they’ve gained can be invaluable for revolutionizing the customer service arena. But how exactly does a degree in communication translate to heightened efficiency and effectiveness in handling customer concerns?

Communication 52

Communication Multi-Channel Customer Service Social Media 52

QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. A recent study indicated that 74% of organizations employ some Insight Community to gather actionable insights from their target audience. One of them is the Online Insights Communities.

Insights 78

Insights Advertising Interaction Consumers 78

Thematic

AUGUST 25, 2021

Each month, Thematic hosts a virtual roundtable for CX & insights professionals within our community. Join our community here. This month our members joined the call ready dive into the field of sharing insights. You may lose their attention, so it’s useful to focus them on the most critical insights.

Insights 116

Insights Presentation Leadership Feedback 116

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. A remarkable transformation in how they communicate and connect with their patients. The integrated Messaging platform merges communications channels into one place to improve efficiency.

Communication 58

Communication 2023 Customers Insurance 58

Quadient

JULY 26, 2022

Choosing your Customer Communication Channels in 2022. Thirty years ago, customer communications were relatively straightforward. With so many channels available to communicate with your customers, how do you determine the right channel? What are Customer Communication Channels? j.shah-thiel. Tue, 07/26/2022 - 16:40.

Communication 52

Communication 2022 Social Media Omnichannel 52

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. 11 Actionable Insights for Exceptional SaaS Customer Experience SaaS customer experience is the holistic perception customers have of your product. Elevate services by incorporating direct customer support surveys to gather insights.

Insights 52

Insights Customer Experience Metrics NPS 52

CSM Magazine

MARCH 1, 2023

Insight selling is a sales approach that focuses on providing customers with unique, valuable, and actionable insights about their business, industry, or market. In insight sales , the salesperson acts as a consultant, using their expertise to offer advice and recommendations that go beyond the features and benefits of their product.

Insights 52

Insights Social Media Sales Communication 52

BirdEye

JANUARY 27, 2021

One of the most important responsibilities for any property manager is to effectively communicate with their tenants in order to create a long-lasting relationship. The concept of maintaining good communication with tenants may seem simple enough to consistently execute. Managing multiple channels of communication.

Communication 98

Communication Multi-Channel Social Media Omnichannel 98

SurveySensum

JUNE 29, 2023

In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences. By identifying pain points, enhancing communication, and anticipating future needs. And guess what?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

CloudCherry

AUGUST 26, 2019

The survey questions were asked regarding where organizations stood on four core CX capabilities: business case development for CX, customer success management, CX measurement, and insights development. First, it was immediately clear that B2B leaders believe CX measurement programs can yield actionable insights for their organizations.

B2B 199

B2B 2019 Insights Metrics 199

CloudCherry

AUGUST 13, 2019

It should provide opportunities for strategic insight and support data-driven decisions. And you can provide genuine customer insights to the people who influence customer perceptions the most: your frontline team. Those communications will empower your employees to see how the work they do touches customers lives.

Insights 150

Insights Net Promoter Score Metrics NPS 150

Stella Connect

DECEMBER 7, 2021

We published these insights on the future of customer service in our free report, Customer Service Trends for 2022: Preparing for the Future of Customer Service , which is now available to download. . 5 Best Practices from Our 2022 Insights on the Future of Customer Service Report. 4: Personalized communication and resolution. #5:

Insights 99

Insights Customer Service 2022 Customer Satisfaction 99

SurveySensum

DECEMBER 29, 2023

. – Patient Feedback Patient feedback serves as a beacon, providing invaluable insights that illuminate the path toward refining operational strategies within healthcare settings. Harnessing patient insights allows healthcare providers to tailor their approaches, fine-tune services, and amplify patient-centric care.

Insights 52

Insights Healthcare E-support Demo 52

SurveySparrow

JULY 19, 2023

The Voice of the Customer (VoC) questions provides a reliable method to gain these insights. They can provide information on areas of your operation that can be enhanced, areas where you excel, and insights into what your competitors are doing right or wrong. Communication 6. As every business is unique, so are their customers.

Feedback 52

Feedback Insights Loyalty Programs Customers 52

Thematic

SEPTEMBER 6, 2023

The ultimate guide to using AI-driven insights for business growth More and more analysts are finally embracing using artificial intelligence. With it, they are becoming more effective in uncovering insights for their organization. Looking for key takeaways or frequently asked questions around validating AI-driven insights?

Insights 71

Insights Feedback Presentation Customer Experience 71

SurveySensum

NOVEMBER 22, 2023

Designing Intuitive and Easy-to-Fill Feedback Forms Intuitive and easy-to-fill feedback forms can significantly impact the quality and quantity of insights gathered from users. Use the insights to refine and enhance the form’s design and usability. Email : Extend your reach through email communication.

Feedback 52

Feedback Customer Insights Insights E Commerce 52

SurveySparrow

JULY 20, 2023

Every interaction, every click, every purchase, they’re leaving a trail of breadcrumbs known as ‘Customer Experience Insights.’ Now let’s turn customer experience insights into success ladders. What is Customer Experience Insights? That’s what Customer Experience Insights are.

Insights 52

Insights Customer Experience Social Media Customer Centricity 52

Russel Lolacher

FEBRUARY 16, 2021

Are you ready to be a better communicator? I had the pleasure to speak on the challenges to good communication and tips to improve it at the BIG Ready conference. Mike invited me to be on his communications panel, with some pretty amazing brains: Jenna Britton , Dr. Therese Huston , and Dave Delaney. Communicate your boundaries.

Communication 104

Communication Events 2022 Connections 104

Gainsight

MARCH 25, 2020

Amidst all this, some companies are doing a great job of communicating with their customers, their employees and their families, and their investors with respect to COVID-19 and its impact on all of them. What can we learn from Arne and other companies in communicating with our customers? security crises (e.g.,

Communication 143

Communication Fashion Financial Hospitality 143

SurveySensum

JUNE 15, 2023

Use a CLEAR RATING SCALE that is easy to understand and provides meaningful insights. Ask OPEN-ENDED QUESTIONS to capture qualitative feedback and gain deeper insights. By following these best practices, your CSAT surveys can yield valuable insights. TEST before deploying the survey to ensure its clarity and relevance.

Insights 52

Insights Customer Satisfaction Feedback Telecommunications 52

Thematic

SEPTEMBER 1, 2021

Wouldn’t it be awesome if you could automatically analyze your support conversations to gain deep, actionable insights? Read on to learn how to use our powerful analytics for deeper customer insights. These insights help Product Managers to prioritize issues that matter. What is chat analytics?

Customer Insights 114

Customer Insights Insights Feedback Demo 114